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Best-In-Class Drupal & WordPress Hosting
What do you like best about the product?
Pantheon's chat support is quick to respond whenever there are issues, and they are very knowledgeable about their platform, as well as general Drupal and WordPress issues that come up from time to time. We have a representative helping us get all of our client sites moved over to the new Advanced Global CDN. He's been very helpful with organizing the sites and letting us know what steps we need to take, as well as helping us out with the reporting dashboard. I feel like our account representative is receptive to any concerns we have and they work with us to come to a solution that's beneficial for everyone.
What do you dislike about the product?
There are a few platform considerations you have to account for when choosing to host on Pantheon that can make things a little complicated, but we've found workarounds for almost everything. The biggest concern I have currently is the outdated Solr server version available on the platform, but I know that they are actively working on a solution.
What problems is the product solving and how is that benefiting you?
Top Floor is a marketing agency that also builds websites for our clients and hosts them on Pantheon. Pantheon takes all of the server management work out of our hands, so we don't have to worry about things like server maintenance, uptime, security, etc. One significant benefit is that the Pantheon platform receives patches for any Drupal security advisories before the advisories are released. Because of this, our sites are safe from attacks, even if we're not able to patch the individual websites right away.
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Lead web developer
What do you like best about the product?
Aside from the DrupalCon parties? The customer service is great.
What do you dislike about the product?
Can be expensive if you aren't an enterprise with a big budget.
What problems is the product solving and how is that benefiting you?
Website ecosystems
It has made my Drupal deployment environment and workflow much, much better
What do you like best about the product?
As a developer, I love the live/test/dev/multi-dev environments coupled with auto-backups. My anxiety has reduced 100 fold now that I can try something out in dev and simply restore a backup if it doesn't work, and also that I can push changes out to test for user testing against live data before pushing up to production. On this topic, the other game-changer is Terminus. I have automated a lot of my deployment workflow by scripting with Terminus, and it's made my life much easier. The support team is also very helpful and responsive, and every experience I've had with them thus far has been positive.
What do you dislike about the product?
My only complaint about Pantheon is the time it has taken them to support Drupal 8 to Drupal 9 migrations, and the confusion surrounding deadlines for this rollout. But, the support is there now, and I look forward to testing it out in the coming weeks.
What problems is the product solving and how is that benefiting you?
I can now test radical changes much more quickly, thanks to the multiple environments and the general deployment workflow. The benefit has been a lot of saved time and the general ability to develop and change more rapidly and with a higher degree of confidence.
Recommendations to others considering the product:
If you are investing in Pantheon, my one piece of advice is to also invest in learning and implementing Terminus. It will make automation much easier.
Stable and reliable hosting with very helpful support team
What do you like best about the product?
Strict workflow ensures a site outage from a bad deploy is rare and nearly impossible.
Seamless hosting with no need to worry about the infrastructure behind it.
Easy to use interface and software for creating a local copy of a site
Easy to add users and third party devs to a site or team for editing and deployments
Seamless hosting with no need to worry about the infrastructure behind it.
Easy to use interface and software for creating a local copy of a site
Easy to add users and third party devs to a site or team for editing and deployments
What do you dislike about the product?
Agency program isnt very helpful, seems to be constantly changing and not very stable
Metrics arent very useful and dont give enough information about the traffic to a site
Platform has lots of restrictions in place which can be limiting, but also ensures it is stable and rock solid, so its both a pro and con
Metrics arent very useful and dont give enough information about the traffic to a site
Platform has lots of restrictions in place which can be limiting, but also ensures it is stable and rock solid, so its both a pro and con
What problems is the product solving and how is that benefiting you?
Easy woryfree deployment process with the ability for a site to scale quickly without manual intervention.
Pantheon makes it possible for me to focus on my code, and not on servers.
What do you like best about the product?
My favorite feature of Pantheon is the Multidev environments and the fact that we can easily create one from a Git branch. It allows us to iterate on new features while leaving the main branch free for continued updates and patches.
While our database is gigantic and can take a while to import into the new branch, having the ability to do our "cutting edge" work is such a relief. It lets me utilize an isolated environment, so I'm not worried about whether we'll have to undo database changes or create other conflicts when working on a feature that requires review and sign-off from stakeholders.
Our ability to scale up to more virtual hardware has played a huge part in allowing us to handle traffic events.
In addition, their support team is always very responsive, and has been like an added team member when things go wrong that we don't have control over.
While our database is gigantic and can take a while to import into the new branch, having the ability to do our "cutting edge" work is such a relief. It lets me utilize an isolated environment, so I'm not worried about whether we'll have to undo database changes or create other conflicts when working on a feature that requires review and sign-off from stakeholders.
Our ability to scale up to more virtual hardware has played a huge part in allowing us to handle traffic events.
In addition, their support team is always very responsive, and has been like an added team member when things go wrong that we don't have control over.
What do you dislike about the product?
If I had to nitpick one thing about Pantheon, it would be the occasional failure of upstream merges to fail without much of an explanation other than "an error occurred." I love our ability to apply core updates automatically when Drupal is updated in the Upstream repo, but every now and then, we still need to merge manually.
It would also be better if we could spin up additional hardware ourselves, or if the application containers scaled up automatically somehow, rather than requiring us to submit a Support ticket - something I wasn't aware that we needed to do in order to add more capacity.
It would also be better if we could spin up additional hardware ourselves, or if the application containers scaled up automatically somehow, rather than requiring us to submit a Support ticket - something I wasn't aware that we needed to do in order to add more capacity.
What problems is the product solving and how is that benefiting you?
The problems we're solving with Pantheon are the ones revolving around infrastructure maintenance. I'm admittedly not a server person; my least favorite part of developing web applications was always having to fuss with .htaccess files and Apache configurations. Pantheon takes that off my plate, and lets me focus on the important part of my work: writing the application.
Recommendations to others considering the product:
I recommend Pantheon as they remove the barriers to writing higher quality code, especially in high-traffic environments where scaling is critical.
Absolutely Terrible Support, Gutted Developer Access
What do you like best about the product?
The multidev environments are nice for large teams that need to stage changes for approval.
What do you dislike about the product?
The support is absolutely terrible. They've outsourced their support and they don't read anything you write. It eventually gets escalated to a ticket and goes ignored for a week only for them to blame the user after the long wait and close the ticket. They also don't allow direct access to cron or running commands locally on their servers (no SSH access) so they make you jump through hoops to use their janky Terminus app to accomplish anything remotely out of the norm.
What problems is the product solving and how is that benefiting you?
Hosting Drupal in the cloud but no real benefits other than not maintaining servers on our own.
Recommendations to others considering the product:
If you run cron jobs or need reliable support, pay the extra and go with Acquia.
Pantheon Experience
What do you like best about the product?
The ability to have multiple environments to work with.
What do you dislike about the product?
No having the ability to do many server side manipulation.
What problems is the product solving and how is that benefiting you?
Websites and Web Applications
Live Saver
What do you like best about the product?
The dashboard functions are beneficial and the overall stability and safety
What do you dislike about the product?
We honestly love Pantheon from the staff to the service there is nothing to dislike
What problems is the product solving and how is that benefiting you?
Overall they have helped us to focus on what we do best. With other hosts, we didn't sleep much because we were always worried something was going to go down. Since we have moved to Pantheon we have had little to no outages, and our efficiency has increased tenfold.
Migration and Usage
What do you like best about the product?
The migration process went very well. The Pantheon migration team did a great job converting our WP site over to the platform.
What do you dislike about the product?
It took a while and was tricky in parts to get our customized processes to work in Pantheon
What problems is the product solving and how is that benefiting you?
We now have a dev and test environment as well as multi-dev to test updates and upgrades to the site without having to touch production.
Recommendations to others considering the product:
I would definitely recommend Patheon to others. Managed hosting service having dev/test environments for testing is amazing. The ability to update each from Live and then push code changes works great.
Pantheon is a great company to work with
What do you like best about the product?
We have been so happy with the customer service. Our account manager is very responsive, and we also have received great advice through the Pantheon Slack channel.
The platform itself is very easy to work with and provides https certs on the fly.
The platform itself is very easy to work with and provides https certs on the fly.
What do you dislike about the product?
Honestly, we rarely hit any issues with the platform. Periodically, there has been some slowness on the dashboard but that does not affect our live sites.
What problems is the product solving and how is that benefiting you?
We can host 160 sites through Pantheon and keep our costs at a reasonable level.
Having the platform set up for us relieves the burden of our web ops developer so he can focus on other aspects of our sites.
The dev, test, live and multidev environments make testing new functionality and pushing changes very easy.
Having the platform set up for us relieves the burden of our web ops developer so he can focus on other aspects of our sites.
The dev, test, live and multidev environments make testing new functionality and pushing changes very easy.
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