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External reviews

682 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Mechanical or Industrial Engineering

It keeps our website up and running very well. I also like the nightly backup.

  • May 06, 2021
  • Review verified by G2

What do you like best about the product?
I like that my site is backed up nightly.
What do you dislike about the product?
For someone who is a novice, it can be hard to figure out at times.
What problems is the product solving and how is that benefiting you?
I am solving hosting for a larger site.


    Marketing and Advertising

Professional tier hosting that outperforms WP Engine

  • May 05, 2021
  • Review verified by G2

What do you like best about the product?
The dev/test/live environments and hosting interface are easy to use, even for non-technical users
What do you dislike about the product?
Code commits can be a little clunky in terms of needing to page refresh, but these minor bugs seem to be in the process of being addressed.
What problems is the product solving and how is that benefiting you?
As a small agency, Panthoeon was our first step toward professional-grade hosting for Wordpress. Having a dedicated development and test environment for each of our client sites was not only useful for workflows and testing, but also an important boost for our client perception and legitimacy. Additionally, the built-in CDN and other performance aspects boosted our page speed scores significantly.


    Information Technology and Services

Customer support is very good in pantheon.

  • May 05, 2021
  • Review verified by G2

What do you like best about the product?
The UI in Pantheon is very user-friendly and easy to understand.
What do you dislike about the product?
When there is any outage/issues, I would like to get notified
What problems is the product solving and how is that benefiting you?
I had a deployment recently for one of my projects, I had so many questions regarding the deployment, and I reached out to pantheon support.


    David B.

Awesome Web Host

  • May 05, 2021
  • Review verified by G2

What do you like best about the product?
The customer support is wonderful! Always there and helpful even at 6 in the am.
What do you dislike about the product?
The platform can be complex but there are resources that are in place to solve them.
What problems is the product solving and how is that benefiting you?
Elevating research being conducted at the University of Delaware to the world.


    Marketing and Advertising

Web Developer

  • May 05, 2021
  • Review verified by G2

What do you like best about the product?
I think the git integration is excellent and well maintained. i also think Pantheon has really good documentaiton
What do you dislike about the product?
conflicts with plugins (espcially cache plugins) and some of the user interface could use improvement (like mobile app, workflow status being more visible). The new dashboard is a step in the right direction, but it doesn't feel like it addresses a lot of my UX issues
What problems is the product solving and how is that benefiting you?
security and performance have been great, as well as git integration and branching. Scalability is another thing that pantheon does well.


    Consumer Goods

Great partnership for hosting solutions

  • May 05, 2021
  • Review provided by G2

What do you like best about the product?
Great customer service and uptime. Whenever we need help they are super fast to reply.
What do you dislike about the product?
Nothing. Seemless interface and request for help when needed.
What problems is the product solving and how is that benefiting you?
Hosting for our e commerce website.
Recommendations to others considering the product:
Highly recommend their service for top notch uptime and service.


    Commercial Real Estate

Reliable Hosting Provider and Great Customer Service

  • May 05, 2021
  • Review provided by G2

What do you like best about the product?
The user-friendly interface and customer service willing to help make sure that they were able to help with everything we need. It also never had any glitches and was always secure and running. The ease of switching from development mode to live allowed us to fully review the website before making it live for our customers.
What do you dislike about the product?
The cost was costly compared to other hosting sites. We switched several of our websites to different hosts because it was better suited to the budget. Their analytics also did not align with what we had regarding users, which increased us to the next tier. When we asked for them to prove their responses, they were unable to give us an accurate representation of our site traffic on a daily basis.
What problems is the product solving and how is that benefiting you?
They helped us keep our website active and secure. Our website is the primary source of how we can close leads and showcase our properties, so it was essential to be with a company as reliable as Pantheon.
Recommendations to others considering the product:
If you're considering Pantheon - ensure that you have a great reporting system set up to track your users. That allows you to have a better overview of your monthly costs with Pantheon.


    Non-Profit Organization Management

Fast, reliable hosting

  • May 05, 2021
  • Review verified by G2

What do you like best about the product?
I love how Pantheon offers 3 environments for testing, so our live website is never effected.
What do you dislike about the product?
Sometimes the dashboard is down or they have infrastructure issues that effect my website.
What problems is the product solving and how is that benefiting you?
Able to avoid downtime on live website by testing new plugins and website updates on the dev and test environments first.


    Bill R.

Pantheon helps with web hosting and version management.

  • May 05, 2021
  • Review verified by G2

What do you like best about the product?
I love the multiple layers of protection between dev and production. It allows us to test in different environments and only launch when we're ready. +1 for a great Git integration.
What do you dislike about the product?
The steps to undo changes on live can be confusing. Once you figure it out the process is fairly simple, but it wasn't intuitive when first learning it.
What problems is the product solving and how is that benefiting you?
Pantheon has helped to free up my dev ops team by handling all dev ops issues for us. It has enabled us to focus our internal teams and more challenging problems while getting the support we need on keeping sites live.


    Joe H.

Managed WordPress Hosting at a Price

  • May 03, 2021
  • Review verified by G2

What do you like best about the product?
We decided to go with Pantheon over a few other managed WordPress hosting providers due to great reviews from our agency partner. We switched from AWS to a managed service because we didn't want the stress of server maintenance and optimization. Pantheon does it all.

We love the pre-made dev and test environments. And the managed updates service is just one less thing to worry about.
What do you dislike about the product?
Price was a big punch in the stomach for us. We expected a higher cost, but as a mid-size non-profit, the annual fee for hosting was high enough that it caused some co-workers to start Googling other options, of course, without context. We're hoping that we'll be able to see a payoff due to less resource time spent on server optmizations and updates, and less time spent on core and module updates. We're still not sure yet how to quantify the speed increase that we've seen by switching to Pantheon.
What problems is the product solving and how is that benefiting you?
Before switching to Pantheon, we hosted on AWS. While the uptime was excellent on AWS, the cost to maintain and optimize for a mid-size non-profit was too much. We decided to go with Pantheon as a managed hosting provider not to have to deal with server maintenance and security. We added on managed updates, which combined, we're hoping to see less time spent by our developers on backend tasks and more time spent on improvements to our website.
Recommendations to others considering the product:
Thoroughly review their plan options and consider which level fits your needs. Also, discuss their support levels and understand your level of technical knowledge to solve problems vs. the need to get help.