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The Odyssey Digital Automation Platform - Team Edition

Pantheon, Inc | 1

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External reviews

682 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Marketing and Advertising

Excellent Platform - Room for Improvements

  • April 30, 2021
  • Review verified by G2

What do you like best about the product?
Pantheon offers a great platform for Drupal and WordPress hosting. Each installation provides three servers, development, test and production. Scheduled nightly backups and all container maintenance included in the price.
What do you dislike about the product?
Their billing system leaves much to be desired. If you are running multiple sites it is impossible to discern from the invoice which sites belong to with line item. You have to get billing support involved. They claim they are working on this but it has been a year since they started making this claim.
What problems is the product solving and how is that benefiting you?
Pantheon is our go-to provider for our Drupal and WordPress sites. We no longer have to maintain any servers, obtain any SSL certificates or concern ourselves with backup schedules. Flexible pricing plans make it an easy fit for most clients.
Recommendations to others considering the product:
Don't just shop price. Shop quality and features.

    Non-Profit Organization Management

Very responsive customer service!

  • April 14, 2021
  • Review verified by G2

What do you like best about the product?
We moved to pantheon about two years ago, searching for a Drupal host with a better and more responsive support team, and we found it with Pantheon.
What do you dislike about the product?
The dashboard where you manage the sites and the multi-dev environments can be a bit slow at times.
What problems is the product solving and how is that benefiting you?
We wanted more confidence when standing up sites that if there were an infrastructure issue, it would be resolved quickly or at the very least a more responsive/transparent customer support team.
Recommendations to others considering the product:
If you are migrating a portfolio of Drupal/Wordpress sites from one host to another, I would recommend using the in-house Pantheon migration team. We migrated 50+ sites over to Pantheon, and the process was very painless.

    Higher Education

Great customer service

  • April 03, 2021
  • Review verified by G2

What do you like best about the product?
I am not sure about what makes Pantheon great because I am not a developer, but I had a very frustrating experience launching a site and the Pantheon team was there with me every step of the way. I asked for step by step instructions and they patiently gave those to me. When one person wasn't sure, others on the team would jump in to offer additional solutions. It was a journey, for sure, but the support team got us to the finish line. I also like that they started using visuals to help me navigate the site - I really appreciated this.
What do you dislike about the product?
The way their chat is run is a little slow, but when I really needed help, the support staff stayed with me.
What problems is the product solving and how is that benefiting you?
I am getting the support I need to run my site when my developer is not available.

    Kevin T.

Favorite Hosting Service

  • March 31, 2021
  • Review verified by G2

What do you like best about the product?
Pantheon is very easy to use. As a developer I only need to worry about my code, all of the infrastructure is abstracted away so I don't have to worry about it
What do you dislike about the product?
I do sometimes wish there were more troubleshooting tools when things go wrong
What problems is the product solving and how is that benefiting you?
Economical hosting for clients that don't want to needlessly spend money in infrastructure support
Recommendations to others considering the product:
Don't pay too much for service that you don't need. Pantheon's offering is a good value.

    Wendy W.

Pantheion.io hosting offers Platform as a Service with a good user interface and good support

  • March 26, 2021
  • Review verified by G2

What do you like best about the product?
I can do push button updates to my Drupal installation, migrate sites, set up site sandboxes, and move changes from dev to test to live in a convenient dashboard.
What do you dislike about the product?
It doesn't seem to be possible to have a three way consultation with me, pantheon support, and someone who is asking a question from another department -- lately there have been a lot of network verification and security questions that I find difficult to answer, and I need to go back and forth with Pantheon support - which is excellent, and then relay the messages to the managers of other teams here on-site.
What problems is the product solving and how is that benefiting you?
I appreciate the technical support as I am the sole web developer in this company. The support team and account team are top notch. This is a well-designed interface both visually and technically. It has made it much easier to create and maintain a website in Drupal and keep it compliant with changing security needs.

    Eric K.

An amazing and good service that is worth it.

  • March 08, 2021
  • Review provided by G2

What do you like best about the product?
This tool is really excellent, I like it for many reasons, for example its DeOps configuration is efficient, the Git repositories, and above all because it was easy to configure and launch, it is a very good and optimized platform that is really worth it.
What do you dislike about the product?
The only thing I don't like about this tool is its documentation function, I really think it is not well done and deserves to be improved.
What problems is the product solving and how is that benefiting you?
It helps a lot, especially in site management and performance improvement, it is perfect for the workflow that shows us what you have done. Honestly, this tool is rewarding and offers good benefits.
Recommendations to others considering the product:
Its price is reasonable its functions are good, so I recommend it.

    Shiman R.

Every WordPress site developer should use Pantheon to ensure the sites run properly

  • March 05, 2021
  • Review provided by G2

What do you like best about the product?
Automatic backup in the Pantheon is a reassurance and savior for us. It’s smart and agile WebOps platform, I like that all the WordPress websites and projects of our team can be viewed, changed and managed in one place. The speed of creation and changes in sites is very high due to being server-less. It has superb automated system and great Git-based workflows which has made our teamwork enjoyable. The speed of teamwork has become many times faster.
What do you dislike about the product?
So far, everything is working fine on the Pantheon platform and the team has good support and great chat support just please increase the features of the Basic version so that startups can take advantage of more features at a reasonable cost.
What problems is the product solving and how is that benefiting you?
It has helped me and my team a lot in designing and developing sites. When I want to test a new code, I test it directly on the main project in sandbox mode and I know that I have a backup copy and on the other hand the main site is high and there is no problem if the code has an error or interferes with other plugins. With the Pantheon platform, I experience a stress-free work environment and development. My creativity has increased because I know that the main site will not be damaged in the event of an error and it is always up and running after repeated tests.
Recommendations to others considering the product:
I recommend if you are a WordPress website developer to develop your project without stress and if you do not want to worry about risky changes in plugins and WordPress theme, use Pantheon so that your focus is only on work!

    Edward J.

Reliable and Significant Web Management Tool

  • March 03, 2021
  • Review provided by G2

What do you like best about the product?
Pantheon takes the initiative of perfecting the websites of individuals and companies by providing processes for hosting and development.
Also, Pantheon allows us to insert different values or features into our website, making it more acceptable.
The traffic of our website is also enhanced by Pantheon.
What do you dislike about the product?
I agree Pantheon is a representation of perfect website manager, with less challenging features.
A dislike, from Pantheon is not available.
What problems is the product solving and how is that benefiting you?
Pantheon has made web page more updated, with useful information regarding our firm.
The outlay shows the perfect image of our firm.
The entire launching process of Pantheon is also rejuvenated.
Recommendations to others considering the product:
Pantheon performs the roles developers give it..
The program has adopted the new technology.

    Rendon C.

Suitable and Acceptable Website Manager

  • March 03, 2021
  • Review provided by G2

What do you like best about the product?
Pantheon is a considerable and convenient website solution, for functions that are limitless.
Again, Pantheon can handle numerous projects at the same time, and ensure they all run correctly.
Lastly, Pantheon can be precisely personalized, which helps in increasing individualized success rate.
What do you dislike about the product?
Pantheon has precise value, which outshines a few setbacks.
Again, the consultantations that the developer issues is quite helpful, and equips us with more information about the workability of the product.
What problems is the product solving and how is that benefiting you?
Pantheon scales the traffic of a web site, by ensuring that it offers the appropriate features to the web page.
Again, the idea of making a site more useful and responsive, guarantees more clients visit.
And the execution or the launching part of Pantheon is incredibly available.
Recommendations to others considering the product:
Pantheon is fully client based, and all their site needs are completely given perfect solutions.

    Information Technology and Services

Best Hosting Provider with excellent support

  • March 03, 2021
  • Review provided by G2

What do you like best about the product?
The Online support, Billing transparency, and Security Features
What do you dislike about the product?
It will be great if the Hosting supports different CMS along with existing ones.
What problems is the product solving and how is that benefiting you?
Particularly making sure our client websites meet 100% uptime with no vulnerabilities or threats.

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