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External reviews

682 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Non-Profit Organization Management

Pantheon to my rescue!

  • September 03, 2020
  • Review verified by G2

What do you like best about the product?
I was amazed by the level of customer service I received during the middle of the night!
What do you dislike about the product?
For a non-developer it is difficult to navigate
What problems is the product solving and how is that benefiting you?
I have a very complicated project I was able to successfully implement using Pantheon. The support team walked me through solving a major issue on the day of my launch!!


    Non-Profit Organization Management

Excellent service, and an easier way to develop high-performing sites.

  • September 03, 2020
  • Review verified by G2

What do you like best about the product?
Pantheon's "opinionated" platform is well thought out, and the setup saves tons of development time compared to more basic hosting plans. Pantheon may as well be the gold standard for how to host -- how to keep sites running well, how to avoid common development problems, and how to develop more quickly because you're not fiddling around with creating a custom setup that keeps things running well.
What do you dislike about the product?
The Pantheon Dashboard, once excellent, is now a barely functional mess. They said that a new version is coming soon, but I wish it hadn't broken so badly in the meantime. The problems don't stop me from getting things done, but they make certain tasks more confusing and a little slower than they need to be. I hope that they fix all the dashboard problems soon.
What problems is the product solving and how is that benefiting you?
We don't have to worry about sites going down due to cowboy coding, poorly-coded plugins, unexpected updates, or sudden spikes in traffic. We've experienced a number of avoidable disasters before we moved to Pantheon, and now things run well.
Recommendations to others considering the product:
Pantheon just works. See whether their plans are in your ballpark budget, and if they are, see if you can partner with a Pantheon-approved agency to get preferred pricing. You'll probably save money on the development end of things because your developer(s) will spend less time dealing with hosting-related issues like they would on many other hosting platforms.


    Marketing and Advertising

Great support and friendly dashboard

  • September 03, 2020
  • Review verified by G2

What do you like best about the product?
The WP Migration tool made my life easier for sure.
What do you dislike about the product?
The speed is a little slower than I would like.
What problems is the product solving and how is that benefiting you?
High traffic, some small migration issues and other Wordpress plugin issues. The support team is fast and very helpful.
Recommendations to others considering the product:
It was an easy transition that freed me up to focus on development rather than worry about set up.


    Yerminson G.

Pantheon is a good tool for Drupal Development

  • September 03, 2020
  • Review verified by G2

What do you like best about the product?
I like the way the backups for code and database are managed those are very helpful to keep the site integrity over time.

It is very easy to manage the content between environments some times you did an incorrect update in the database and it is necessary to start over with the deploy so in those cases those tools for restoring previous backups are very helpful.

The security option to avoid the site being 100% public is very helpful during development phases.
What do you dislike about the product?
By default, you are only able to use master branch so initially in the first level without the multisite option working only in the master branch makes it difficult to test different functionalities that can be added to a different branch and deployed to the site.

Some times when you are working with different repositories the use of different tools to improve the deploy as terminus so the documentation related to the integration of terminus with different repositories as GitHub, bitbucket, and others will be helpful.
What problems is the product solving and how is that benefiting you?
Basically, I am working with Pantheon to host different sites of different business the major benefits here are associated with the time deploying and the easiest way to roll back in case a release is not doing the correct thing.

I like the option to use Lando for deploying the site with this a good use of composer and a better managing of the site deploying locally can be done without causing too much problem when you are working with different sites at the same time.


    Non-Profit Organization Management

The Pantheon "WebOps" solution Made my Life Easier!

  • September 02, 2020
  • Review verified by G2

What do you like best about the product?
I think Pantheon is really setting a genuine trend in web development. Their "WebOps" solution really streamlines the overall development process and puts the concept of 'iteration' to the forefront. An open-source website (Drupal or WordPress) is truly dynamic (by its very nature) and requires the participation of many stakeholders in the website development process. This might include marketers, designers, coders, and UI/UX, developers. Pantheon affords a project-management like a platform to perform their work in.
What do you dislike about the product?
I would like to see phone support be incorporated in some of the lower-level plans.
What problems is the product solving and how is that benefiting you?
Since we are a company that has to work with various skill-levels (of developers)...it is very useful to have GIT branches build-into our hosting platform. GIT branches afford a separate and distinct sand-box type of environment thus allowing our junior developers to test their changes in while not impacting the live site at the same time.
Recommendations to others considering the product:
The WebOps concept is innovative and requires a little mind-shift, however if your developers start using it, they will love it.


    Cheryl M.

No complaints here! Great service, love the developer tools, support is quick and helpful.

  • September 02, 2020
  • Review verified by G2

What do you like best about the product?
The process of pushing local development to a dev server, then to a test server, then live, then pulling a live db back down to local to implement new tools or testing... this is extremely smooth and easy. From the pantheon lando recipe to terminus commands, the process is smooth and easy. Spin up dev environments and create full backups with a click of a mouse. And, they take care of a lot of security details that we no longer have to be so crazy about... it's just done for you. I've even had issues with third party stuff that Pantheon doesn't necessarily provide support for, and they've always been 100% helpful in getting me answers or pointing me in the right direction. It's really a breath of fresh air using their service.
What do you dislike about the product?
I can't think of much to dislike other than price. Pricing is fine to pass on when you have business clients, but, not necessarily doable for personal sites or startups without funding. Still, in those cases, I would recommend starting up your site elsewhere and then moving it to pantheon when budget allows, to take advantage of all pantheon offers in performance, security features, etc.
What problems is the product solving and how is that benefiting you?
I would say that the pantheon dashboard solves the problem of keeping all our client sites in one place, easy to access, easy to update, easy to backup, easy to monitor. Benefits are low frustration levels! I've used many other hosts and I'll tell you, their "dashboards" will send you through a maze of different services in different places, where you always run into "that thing" that doesn't work, or doesn't make sense, or that you can't find. Then you spend an hour trying to get through to tech support. Well... NOT at Pantheon. They make it easy. And if you can't find something, they are just one click away and you're talking with a real person who knows what they're talking about. That's priceless.
Recommendations to others considering the product:
For businesses with Drupal or Wordpress sites, I'd highly recommend Pantheon. They've got it all covered, from security to performance to development flow, to support. It's a well-rounded service by professionals who know what they're doing. And, they are actively always improving to remain the best at what they do.


    Marketing and Advertising

Pantheon has best in class customer service and very user-friendly

  • September 02, 2020
  • Review verified by G2

What do you like best about the product?
They don't charge for sandbox environments and offer very attentive customer care. They definitely want to help solve issues and are very good at what they do.
What do you dislike about the product?
I've had issues with the local app and deployment took a bit of time to get used to.
What problems is the product solving and how is that benefiting you?
Being able to set up development environments for clients that don't have one.
Recommendations to others considering the product:
Give it a shot. It's free to set up a WordPress or Drupal site. You'll be up in minutes and can decide if you like it.


    Aaron L.

Pantheon offers an excellent service for business or enterprise needes.

  • September 01, 2020
  • Review verified by G2

What do you like best about the product?
The sandboxed environment and multi-dev git integration makes developing in teams a breeze.
What do you dislike about the product?
The cost can put-off smaller business or more lean startups unfortunately.
What problems is the product solving and how is that benefiting you?
We are building micro-sites and headless web-apps for our advertising partners. Rapid deployment and a simplified pipeline allows us to push to production and control our caches with a single-click, taking precious minutes off similar elastic beanstalk services.


    Sidney J.

Love this platform! Great for launching new sites & hosting

  • September 01, 2020
  • Review verified by G2

What do you like best about the product?
I love the multi-dev environment. The support team is friendly and very helpful.
What do you dislike about the product?
Some aspects of the platform require further training and there is a learning curve.
What problems is the product solving and how is that benefiting you?
Reliable platform to launch and host sites whenever possible


    Higher Education

A Flexible, Modern Workflow

  • September 01, 2020
  • Review provided by G2

What do you like best about the product?
The multiple environment setup, having been an old school WordPress guy who'd create dev environments for sites then migrate them, this is a really huge step forward. Having a dev, test and live environment is quite powerful.
What do you dislike about the product?
Some of the functionality in the documentation is over my head as far as not being a full fledged developer. It's great to have the functionality there, I've just found myself being frustrated at times when things switch from gui based to command line. With that being said, the support is great to help me through some of those challenges that I've run into.
What problems is the product solving and how is that benefiting you?
Centralizing a lot of different technologies and CMSs in one place. Previously we'd been running our own servers, so moving things to the cloud have definitely improved the overall experience of managing our websites. I have enjoyed working with the Localdev tool for doing WordPress development. Being able to bring local development into the flow of things with Pantheon.