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Excellent onboarding
What do you like best about the product?
My team purchased Diamond Support with our hosting plan and it has proven to be a great value. The onboarding process has been very smooth so far. I really like my "customer success" engineer.
The tooling is great, too. I am so excited to be offering my clients SOLR search, caching with Redis, and fastly's CDN. Our web pages have never loaded so fast. I love how I can hookup GitLab CI/CD with Pantheon in a comprehensive pipeline that includes multi-dev, dev, test, and live environments. My developers and I have never had it so good.
The tooling is great, too. I am so excited to be offering my clients SOLR search, caching with Redis, and fastly's CDN. Our web pages have never loaded so fast. I love how I can hookup GitLab CI/CD with Pantheon in a comprehensive pipeline that includes multi-dev, dev, test, and live environments. My developers and I have never had it so good.
What do you dislike about the product?
Some members of my team are disappointed that they don't get to manage our servers anymore. Hahaha! Seriously, I haven't encountered anything on Pantheon that I have disliked. Well, I suppose I dislike that we don't have access to the cutting-edge version of Apache SOLR. On the other hand, I'm sure they'll upgrade soon enough.
What problems is the product solving and how is that benefiting you?
We are in the process of reinvigorating our entire web ecosystem, giving our organization a digital transformation. The 99.9% uptime is a revolution for my team. We weren't using Drupal before now, so that is another aspect that is giving is revelations on the regular.
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Sleek and Robust Drupal Hosting
What do you like best about the product?
Support is quick and clear. The system is set up in a way that makes sense. The hosting itself is very fast, and I haven’t experienced any downtime to speak of.
What do you dislike about the product?
Dev sites time out (not a huge deal since they wake up after one ping), and deploying can be slow at times, but I can’t think of anything else I really dislike about Pantheon.
What problems is the product solving and how is that benefiting you?
Keeping up with multiple environments for dev, test, and live has been a huge pain for me over the years. Deployment was sometimes messy and not consistent. After moving several client sites to Pantheon, I no longer worry about the hardware and I can focus on building web applications.
very stable, overall, good gui
What do you like best about the product?
i like the ability to spin up multidev sites for drupal but most of all, like having both wp and drupal hosted on the same platform
What do you dislike about the product?
it is expensive. amazon hosting is ultimately where we will head.
What problems is the product solving and how is that benefiting you?
the documentation that pantheon has is soooo much better than another expensive drupal hosting service that it is not even close. the chat function allows me to solve problems in minutes not days.
Recommendations to others considering the product:
well. you need to know what you are doing to do aws. but that is waaay cheaper. pantheon was the perfect solution for us during this time.
Useful developer tools
What do you like best about the product?
The dev flow that allows us to update through GIT or through WP admin without messing up git flow.
What do you dislike about the product?
The price of the tool - for some of the simpler WP projects it's not worth hosting.
What problems is the product solving and how is that benefiting you?
Multiple developers working on one project, and letting clients jump in sometimes and make last minute changes.
SFTP / Git merger helps with that a ton.
SFTP / Git merger helps with that a ton.
Recommendations to others considering the product:
Good for more complex sites, not great for brochure wordpress sites, just because of the cost associated with it.
Pantheon will save you time. And time is more valuable than money.
What do you like best about the product?
Pantheon has allowed me us to automate our workflow, limit malware and php intrusions, and get a handle of our dev-ops with a single container for each applications environments and version control. This saves a ton of time spent on maintenance and in many cases eliminates some of the tasks we needed to complete for our maintenance contracts.
What do you dislike about the product?
I can't say I have any dislikes of the Pantheon system. However, I would recommend some form of built-in reporting that can be presented in a simple way for managed clients. I.e. after making upgrades, maintenance fixes it would be great if Pantheon kept a log with some details that can be auto-compiled into a white-labeled report.
What problems is the product solving and how is that benefiting you?
Hosting, maintenance and devOps. We've benefited by having a single container for our environments which makes it easy to onboard new developers and spend more time on building applications and experiences.
Recommendations to others considering the product:
Definitely give it a try. It's free to use the sandbox for testing projects.
Always top notch
What do you like best about the product?
The customer service provided is top of the line. Website uptime is fantastic. I could go on and on about why they are great.
What do you dislike about the product?
There is nothing to dislike that I've discovered.
What problems is the product solving and how is that benefiting you?
They make website hosting a breeze. They vet updates, the DEV-TEST-LIVE structure couldn't be easier to use. Whenever there is an issue, I can contact them and get super helpful service right away.
Recommendations to others considering the product:
Do your due diligence, and then go with Pantheon. We have not regretted the switch to Pantheon even one day.
Excellent hosting infrastructure and team
What do you like best about the product?
The ability to have multiple environments and the built in enhanced devops infrastructure is unique to Pantheon. Also automated backups are included as an option which is a huge plus.
What do you dislike about the product?
Pantheon is experiencing a lot of growth so sometimes there is a wait for support, but overall the support is excellent and always comes through.
What problems is the product solving and how is that benefiting you?
I have been able to host multiple applications and websites each with their own pantheon instance. The containerized approach has made code developments, updates, and patching very easy and straightforward.
Longer process than expected
What do you like best about the product?
Good for larger teams, good integration with WordPress.
What do you dislike about the product?
Deploy and commitment features made things like updating a simple PHP file longer to complete.
What problems is the product solving and how is that benefiting you?
Multidev is a feature I appreciate the most.
Recommendations to others considering the product:
Do a trial first.
I love Pantheon.
What do you like best about the product?
It's very easy to use, there is a ton of documentation and the customer service is great.
What do you dislike about the product?
I would love it if they had a cheaper plan.
What problems is the product solving and how is that benefiting you?
Deploys are much quicker, the multidevs are a great great tool.
Recommendations to others considering the product:
Use it.
Full featured and dependable, just how it's supposed to be.
What do you like best about the product?
The ease with which I can add team members to a project and keep the workflow moving quickly by leveraging a proper three stage development system.
What do you dislike about the product?
Backing up sites with either large databases and/or large file systems seems to take extremely long.
What problems is the product solving and how is that benefiting you?
Quick team onboarding. Quick prototyping of concepts. Worry-free updates due to easy backup recovery. The ability to use multi-dev to give a client to different perspectives on their site. Knowing my customers will have speedy sites even if their traffic suddenly increases.
Recommendations to others considering the product:
Stop trying to engineer your own fragmented processes. Instead, use Pantheon, the trusted and proven WebOps solution that lets you focus more on billable tasks!
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