We use Informatica Cloud Data Integration to load data from files to TelSource or Oracle tables. We also apply business rules to transform the data before loading it into the respective targets.
External reviews
External reviews are not included in the AWS star rating for the product.
Supports integration with most cloud source but lacks multithreading feature
What is our primary use case?
What is most valuable?
Most of the features are good. The advanced features like task flow and conditional integration are particularly useful. There are multiple transformations we can use in Dashflow, which are beneficial. We don't use features like centralization and data marketing because they aren't relevant to our use case. Our primary focus is on task flow, which allows us to design our jobs and execute them conditionally.
What needs improvement?
Some features require an additional license, such as Elastic Mappings. Most of the features provided are through Elastic Mappings, not the data integration service which causes restrictions. For example, the recently enabled source partitioning isn't applicable to Salesforce, which we use as our target or source. We primarily seek features that enhance performance for Salesforce and ICS Integration, aiming to reduce job execution time.
We don't have the license for Elastic Mapping, so we can't use that feature. Most of the new features added by Informatica are through Elastic Mapping. It would be helpful to have features like multithreading or partitioning for Salesforce to enhance performance.
For how long have I used the solution?
I have been using Informatica Cloud Data Integration for five years.
What do I think about the stability of the solution?
The product is stable.
I rate the solution’s stability a seven out of ten.
What do I think about the scalability of the solution?
20-30 users are using this solution.
I rate the solution’s scalability a five out of ten.
How are customer service and support?
Support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is very easy. When I first started using it, I installed a 30-day trial version. I personally explored it during that period, and it was good.
It takes 30-40 minutes depending on the jobs.
I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.
What other advice do I have?
The team is very user-friendly, meeting our expectations much like PowerPoint does.
It supports integration with most cloud sources, including AWS, and has various cloud connectors. So, It's a good choice for anyone.
Overall, I rate the solution a seven out of ten.
Offers good ROI but needs to provide user-friendliness when it comes to the configurations
What is our primary use case?
In the past, people used Informatica MDM because it was one of the leading tools at that point in time to work on an on-premises model. It was the leading tool in the market, offering vast customization options and matching and merging options that were better compared to other solutions. The way the data lineage or the customization options it gave, the tool was good. Now, the tool has a changed dynamic, and it is currently available on the cloud. Apart from Informatica MDM, there are other tools, as well as the market, that are completely on the cloud.
What is most valuable?
The feature of the product that has been most helpful in improving data quality revolves around Informatica DQ or IDQ, which is one of the tools Informatica offers. IDQ helps cater to the scoring of the data, clean up the data, and integrate it.
What needs improvement?
In terms of the room for improvement required in the product, I would say that the product is still in the maturing phase, specifically on the cloud. The product is not too user-friendly to do the configurations. There are a couple of areas in the product where I feel improvements can be made, but if I consider the algorithms used in the match process, the tool is very robust.
For how long have I used the solution?
I have been using Informatica MDM for nine to ten years. My company is a partner of Informatica, and we also implement the tool.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a seven out of ten.
What do I think about the scalability of the solution?
In terms of scalability, I would say that the product is currently more available in the cloud. Scalability-wise, I rate the solution a five out of ten. The scalability on the cloud is good. On the cloud, by default, the tool becomes quite scalable.
Informatica provides premium products. The product is mainly meant for enterprise-level customers because the tool is available at the premium cost.
How are customer service and support?
I have not used the technical support provided by the product. If you asked me about the support offered for the tool's on-premises model, I would say they were really good. We really liked Informatica's support. With the cloud, I'm not aware of the support.
How was the initial setup?
If one is a difficult setup and ten is easy, I rate the product's initial setup phase as a five.
If you are talking about the product on the cloud, the initial configuration must be done. There is quite a lot of refresh which takes place every time we have to publish something, and then we have to wait for some time. It is not that you make a change, but you can see it immediately in the tool. The wait period is quite long. If you are a first timer, it takes time for that person to figure out the product. Once you get the hang of it, then it becomes easy.
An end-to-end implementation would take nine to ten months, or maybe a little more than that, depending upon the customer's desired features.
What was our ROI?
The tool does give a good ROI.
What's my experience with pricing, setup cost, and licensing?
The product is not very pocket-friendly for small and medium-sized businesses, and it is understandable because of the kind of features the tool gives.
On a scale of one to ten, if one is a cheap solution and ten is an expensive one, I rate the tool's price as seven.
What other advice do I have?
Informatica MDM is able to handle complex data integration scenarios with the help of IDCM, which offers the power of an ETL tool.
Speaking about the AI part, I feel the product is still in the maturing phase.
My first preference would be for Welkio, and only after that would I prefer Informatica MDM, so I would say that it won't be my first choice.
I rate the tool a seven out of ten.
Powerful tool to create data warehouse solution with accessibility and features
What is our primary use case?
We use the solution for ETL.
How has it helped my organization?
It's a powerful tool to create data warehouse solutions for our clients. We take unstructured data and use Informatica Cloud to structure it in various ways, making it usable on a reporting front end. This enables clients to make informed business decisions based on the data.
What is most valuable?
It's the accessibility and the range of features that stand out. Before using Informatica Cloud, we were working with Informatica PowerCenter. The transition from PowerCenter to Cloud wasn't entirely effortless, but it was seamless enough for our developers to adapt and continue their work smoothly.
What needs improvement?
Our main issue is transitioning from on-premise to cloud data storage. As many clients move their data to cloud platforms like Azure, Snowflake, and AWS, we're encountering problems with Informatica. Errors that were straightforward and clear with on-premise databases now appear ambiguous in cloud environments. Our developers spend significant time reducing these generic errors, often simple issues like a column not accepting null values. This lack of clarity is causing unnecessary delays as they have to sift through logs or contact support to diagnose problems that would have been more easily identified in an on-premise setup.
For how long have I used the solution?
I have been using Informatica Cloud Data Integration as a financial partner for over five years.
What do I think about the scalability of the solution?
We have about seven developers. It is a scalable solution.
How are customer service and support?
When errors arise, contacting support can be frustrating. Sometimes, the technician can't solve the issue and transfers us to someone else. This makes us less confident that the person helping us is truly equipped to resolve the problem.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is simple and depends on the task. However, it usually takes a couple of hours if development is complete and we're moving from the development environment to production.
What was our ROI?
ROI is strong because we have a structured portal that ensures development is done correctly. It is shareable, scalable, and equipped with enough monitoring tools to quickly address any issues. Ultimately, the client doesn't care what tools we use. They just want problems resolved quickly. Informatica provides the necessary tools and features to help us do that effectively.
What's my experience with pricing, setup cost, and licensing?
It has premium pricing. Depending on what we're working on and which features we're using within Informatica, there can be additional costs. It's mostly data integration, but you might need to upgrade your license to include other aspects of Informatica. Certain connectors require a license upgrade to access.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Can easily get customer details from tables but requires technical knowledge to handle the product
What is most valuable?
What I like best about Informatica MDM is its structured, table-based approach. Unlike Reltio, where data is only visible through the UI and cloud-based, the solution allows access to normalized tables. This means I can directly query and see data in each table. For instance, I can easily get all customer details from the customer table. However, for more complex queries, like seeing all customer interactions with the organization, some SQL knowledge is needed to join different tables and retrieve the details.
What needs improvement?
The tool could be improved in terms of ease of use, particularly for those without technical expertise. Understanding and extracting data from the table-based structure requires some SQL knowledge and technical skills. Additionally, while Informatica MDM has moved towards a cloud-based MDM with a UI similar to Reltio, I haven't used it, so I can't comment on its effectiveness.
For how long have I used the solution?
I have been working with the product for six months.
What do I think about the stability of the solution?
I haven't had any issues with the tool's stability.
What do I think about the scalability of the solution?
I'm not entirely sure about scalability, but I've heard that adding custom features can be complicated. We have to go through several steps. First, we need to determine if we're adding a column to an existing Informatica MDM table or creating a new one. Then, we have to contact Informatica with our customization request. They do the customization. After that, we have to check if it's working correctly.
In our organization, we use Informatica MDM in a specific way. It's primarily based on tables; users don't directly log into it. The process works like this: data flows into the MDM tables as an inbound process. Once the master data merge has been completed, the output data flows out as an outbound process.
How are customer service and support?
The tool's support team is good. The product is quite technical, and so is the support team. When we have questions, we reach out to them, and they provide answers. Their response time is also good—we don't have to wait long for replies.
How would you rate customer service and support?
Positive
What other advice do I have?
I rate the overall product a seven out of ten. If you don't have the budget for Reltio, then you can go for Informatica MDM.
Suitable to meet the needs of mid-sized and large-sized businesses
What is our primary use case?
I use the solution for financial institutions, where we push our data into the warehouses and analytics platforms. We query the Kafka messaging services and see whatever message we get. We used to take the API responses and load them into different target systems, some cloud-based and some on-prem. For some security reasons, we used to push the data to the on-prem and then the cloud versions.
What needs improvement?
In Informatica, we can export the metadata in XML format, and then we can see what all are available. Metadata querying is right now not there in Informatica Cloud Data Integration. Informatica Cloud Data Integration needs to make metadata querying available in the tool, and Informatica needs to put more reports to get the lineage details and then the source system, if at all there is a need for us to identify them. It is an area where we face big challenges. I started using Informatica Cloud Data Integration recently.
For how long have I used the solution?
I have been using Informatica Cloud Data Integration for two years.
How are customer service and support?
The solution's technical support is pretty good, especially since the turnaround time is good. When we raise tickets with the tech support team, we get support within the shortest span. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used IBM Cloud Paks and Informatica Cloud Data Integration. Sometimes, we have to go with our client's perspective, especially if they have pre-existing licenses and get any discounts. My company has suggested IBM Cloud Paks, but with the existing things that our clients work on in Informatica, sometimes they prefer the same vendor. We did PoCs for both IBM Cloud Informatica Cloud Data Integration to help clients figure out the overall run time cost and then the number of credits that they are after, based on which they have opted for Informatica.
I have previously worked with IBM Cloud Paks and Snowflake, and both of them were client-specific tools for which we had to choose. If some tool was already in place, then it has already been paid for as a part of the procurement process, so we should continue with it. If it is a new proposal, then we have to go for it and list out to our customers all the things that we have in our pocket, and where we can take care of all the accesses, billing per hour for users, number of hours, and all such related details. After that, we suggest to our customers to take a call depending upon the amount of budget that needs to be allocated for the technical stuff.
For the last few months, I have been working only on Informatica Cloud Data Integration. Some people are interested in the Azure Databricks for their pipelines. Some of the partners who are providing tools to customers are also interested in Azure Databricks.
Which other solutions did I evaluate?
Instead of Informatica, I recommend IBM products to others, especially if someone already has other products from IBM's family or has purchased some information catalog. My company suggests that such customers go with IBM Cloud Paks since it allows you to lift and shift some of the existing jobs or processes to the IBM Cloud Catalog. If somebody wants to go for a cross-platform, then there was a time when my company used to suggest they go for Azure Databricks. It all depends on the existing infrastructure and a user's broader plan. Based on it, we used to suggest tools to customers. My company also used to look at what our customers were using and what their target was.
What other advice do I have?
When it comes to the impact of the mapping and transformation features on data integration processes, Informatica has an existing license system where we directly map it to the existing cloud and then run it over the cloud. Any new development activities that we are doing are done directly on the cloud. Informatica has provided this migration tool for lift and shift purposes. With the tool, almost 80 to 90 percent of things are directly convertible from on-prem to cloud services, but through reports, we figured out that 10 percent can't be done, so we have to redo such areas in the cloud.
Speaking about the ease of use and learning curve of Informatica, I would say that my total experience is close to thirteen years with ETL tools. I have worked on multiple ETL tools on different clouds. I don't see much difference between IBM Cloud Paks and Informatica Cloud Data Integration. For me, these are more or less similar tools, with just a change in cosmetics.
Speaking about Informatica Cloud Data Integration's performance and scalability and how it meets our company's project needs, I would say that we have to buy CPU units. Initially, we had some 10,000 CPU units, and with that, we knew how many credits there were. Most of our systems are in production, so only with the peak loads, our threshold is not going beyond 60 to 70 percent of utilization.
Informatica Cloud Data Integration is associated with a bigger integration part where we have around 200 mappings and it works well. I don't see many issues in the tool except in the area of metadata querying. If I want to figure out a particular column of the table that is impacting the number of mappings, previously, we used to go for query, or we used to query in XML format. Currently, we have to call the APIs, but the information that we are after is not that precise.
Informatica Cloud Data Integration can be integrated with Salesforce. We can also have some other API integrations. If you have any specific systems, then considering whatever ERPs or legacy systems we have used with the tool, we don't see many issues.
I would recommend the tool to others. I would recommend the product to mid-sized companies. At the end of the day, everything is about the number of CPUs or the units that are needed to run it. Everything depends on the number of mappings of the growth prospect of the ETL pipelines that one is going to build. If it is mid-level and companies are above the mid-level zone, Informatica and IBM Cloud Paks are preferable to the other tools.
I rate the tool a seven and a half to eight out of ten.
Improves the workflow and has high availability and easy deployment
What is our primary use case?
It improves the workflow.
How has it helped my organization?
What is most valuable?
In terms of the user experience, it's very Integrated, and the implementation is very fast. You can integrate the platforms for different services to deliver all the banking needs.
What needs improvement?
It is expensive.
For how long have I used the solution?
I have been using Informatica Cloud Data Integration for two years.
What do I think about the stability of the solution?
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
The scalability is impressive. Implementing something is easy, and there's no need to wait for licenses or other potential roadblocks. It is a highly efficient and smooth process, which makes it even more appealing.
Which solution did I use previously and why did I switch?
The main reason for the switch was the cost. IBM solutions are quite expensive, and migrating to the cloud platform is complicated. Another significant expense comes from the database, as IBM typically recommends DB2 when implementing DataStage, and using Db2 can be costly. The company considered moving to a more versatile platform that supports different databases and cloud providers. With IBM, there are limitations, and the cloud strategy is more rigid, which influenced the decision to explore other platforms.
How was the initial setup?
Deployment is straightforward. I have experience implementing the platform for various customers here in Brazil, where I live, and I can confirm that it's quite easy to implement. It takes around six months to deploy.
Data has been migrated from IBM DataStage to Informatica Cloud. In this process, we worked with NextPath MSA, which generated new metadata based on the iDMC platform. After this, the company produced the data, and here at the bank, we are validating the conversion from this process. In some cases, adjustments or parameterization were needed with Informatica to refine the processes. The company is responsible for translating the code and generating the required information for each project. We migrate this to the development environment, then to the test environment for validation, and finally to production, where about sixty percent of the projects are implemented for data integration. The entire process, from creation to production, has taken approximately six months.
We are reviewing all components and executions, and overall, the migration process has been a success, with only minor adjustments. It’s interesting to see how the company has successfully converted the original metadata to the new metadata, showcasing its expertise in the process. We have 40-50 professionals involved. We have different levels of specialists across various areas involved in this project. For example, we have experts with extensive knowledge of IBM DataStage, others with experience in IBM CA, and some professionals specializing in databases. Each group brings expertise and experience with these solutions, contributing significantly to the project's success.
What's my experience with pricing, setup cost, and licensing?
They do have additional costs in terms of usage.
What other advice do I have?
The bank acquired the platform and utilized almost all its services except MDM. We use APIs, messaging, data governance, and data integration for the enterprise. The platform's full range of services is involved. The combination of data integration with application integration is precious to us. It allows us to acquire information through APIs, treat this information via data integration, and generate files or intermediary databases for future consumption by messaging systems. This type of usage is efficient and straightforward to implement. The implementation and usage are simple and effective for our needs.
In our daily operations, we receive data from external and internal systems for Kuzena and generate information in real-time for various departments within the bank, such as the risk and human resources departments. The platform’s ability to efficiently deliver this information is precious.
When a platform provides data from external systems and other sources, combined with HEP implementation and fast integration, the platform ensures high data quality and the ability to deliver information efficiently. This simplicity allows all departments in the bank to adopt and explore this type of usage easily.
I know of other companies using Informatica Cloud, like Ferrero in Chicago. They used Informatica Cloud for three years but migrated to SAP CPI this year. While I know why they made the switch, it's hard to justify it fully. For context, Ferrara produces candies and is owned by Ferrero Rocher in Italy. The IT team in Italy used SAP CPI for data integration, closing their operations with Informatica products. It's surprising, especially because Ferrero had given us positive feedback about Informatica Cloud regarding usage, implementation, and cost.
Its open platform allows it to connect with everything you need, making it very versatile and efficient for various integrations.
Overall, I rate the solution a ten out of ten.
Provides valuable functionality for task replication, but the user interface needs enhancement
What is our primary use case?
The solution was part of building our data warehouses, where we needed a tool for bulk data migration that didn't require mappings when migrating from a source to a target.
What is most valuable?
The product's most valuable feature is the replication tasks. It allows the creation of identical tasks that can be applied across multiple tables, ranging from 100 to even 1,000 tables.
What needs improvement?
The product interface could be improved to be more intuitive. It requires navigating through several steps to access mappings and pre-created metrics. Enhancing it to provide a more streamlined structure or dashboard would allow quicker access to maps and other essential features.
For how long have I used the solution?
We used Informatica Cloud Data Integration for six months.
What do I think about the stability of the solution?
The product was stable. I rate the stability a ten.
What do I think about the scalability of the solution?
We had 30 Informatica Cloud Data Integration users in our organization. I rate the scalability an eight.
How was the initial setup?
The solution didn't require much setup, and since it was browser-based, it was fairly easy to use. I rate the process a ten out of ten.
What other advice do I have?
The product was pretty easy to use. The connections to other platforms worked fine.
I recommend it to others and rate it a seven.
Has good reusability and CDI features
What is our primary use case?
We've 300-400 data quality rules and different kinds of rules for completeness, conformity, and timeliness. We're using Informatica to implement those rules in Cloud Data Quality.
How has it helped my organization?
Informatica has CDI. So, if you find some issues, you can always integrate your CDI and then fix your data.
What is most valuable?
The reusability factors are nice. The Cloud Data Quality is much better. A major flaw in the previous version was integration with the catalog, which is now seamless.
For how long have I used the solution?
I have been using Informatica Cloud Data Quality as a partner for three months.
What do I think about the stability of the solution?
I rate the solution's stability a nine out of ten.
What do I think about the scalability of the solution?
We want to keep costs down, so we are not getting enough resources.
It is suitable for enterprise level.
I rate the solution's scalability as nine out of ten.
How are customer service and support?
Support response time could be better.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I use Collibra Data Quality. I switched to Informatica because Collibra cannot integrate. Colibra Cloud Data Quality is a very basic tool. There is no integration capability. If you have problem records, there is no fix to remediate them using the same tool. With Informatica, you can integrate with CDI and then create a remediation plan.
How was the initial setup?
The initial setup was straightforward, and we were able to start configuring the rules quickly, etc.
It took about half a day to deploy since we are also learning.
What's my experience with pricing, setup cost, and licensing?
There are different tiers based on consumption, but there is no flexible option. The catalog grows slowly over time. It would have been nice to use a flexible feature at the beginning and then transition to a model where you have a fixed set of units that you consume and pay for. If you exceed those units, you move to the next tier. We were expecting a flexible pricing structure, which we did not get.
We would have preferred a pay-as-you-go model. Although pay-as-you-go is slightly more expensive, we know our consumption will not be high initially.
What other advice do I have?
It is easy to integrate cloud data quality with IT workflow. We haven't faced many challenges. It is fairly straightforward.
I recommend the solution.
Overall, I rate the solution a ten out of ten.
Provides businesses with a 360-degree holistic view of their data
What is our primary use case?
I use the solution in my company and have worked with two tools from Informatica, both on on-premises and cloud models. I have experience with Informatica Axon, and I have used the cloud services under Informatica CDGC.
The use case of the tool is basically in the banking sector. It is used to optimize certain areas of a project. In Europe, we have a GDPR implementation. In the Middle East, there is the Central Bank of the UAE and UAE data protection law. Implementing data protection laws and ensuring that all the policies are enforced for financial security is my use case. I have to make sure the bank or financial institution meets the requirements of the Central Bank of the UAE. Data quality is another use case where my company handles corporate and retail customer data, and protecting their information is known as PII. The tool ensures that the system holds the PII data properly.
What is most valuable?
For data lineage, we look for things at a transformation level and how the data is transforming and managing the ETL mapping. Every tool gives this information about how the data goes, but our company is interested in knowing how the data is transforming and the transformation logic between the two data sources.
What needs improvement?
There are some tool limitations. Some connectors do not scan the metadata properly. If I want to scan the metadata from the data lineage or the Python code, such areas can get tedious in the tool. To manage such areas, one needs to have a lot of coding knowledge, and you need to know how to apply the code, and only then can you get it fixed. There is no user-friendly enterprise.
There are certain shortcomings even if we opt for subscription-based technical support.
For how long have I used the solution?
I have been using Informatica Axon for four years. I work as a consultant.
What do I think about the stability of the solution?
It is a stable solution. Once it is implemented, we will handle everything for the business. Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
It is a highly scalable solution. Scalability-wise, I rate the solution an eight out of ten.
The tool is meant for enterprise-sized businesses.
How are customer service and support?
I rate the technical support a six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have experience with Informatica Data Governance.
How was the initial setup?
If one is difficult and ten is easy, I rate the product's initial setup phase an eight out of ten.
The solution is deployed on the cloud, specifically if you have cloud-based virtual machines. If there are compliance issues, and you need to hold the metadata only on-premises models, you can do that, too.
The solution can be deployed in a few days.
What's my experience with pricing, setup cost, and licensing?
It is an expensive solution. I would say it is the most expensive solution in the market.
For the features of the software, the price is justifiable.
What other advice do I have?
Speaking about how the tool enhances data governance tasks, I would say that we have three types of users, consisting of the consumer, who are normally a business user, then we have a developer and finally the admin. Our company onboards the user, and then the user can collaborate, comment, ask questions, give ratings to their assets, publish the data to the marketplace and go for downloads.
One needs to resolve the problem that stems from the fact that different people can have different understandings of the concepts associated with the tool. A database administrator may see an area as a table, but for a business, it may be a person. The tool gives you a common understanding of the business concept. The tool also provides lineage data and how the business data is performing. It provides an interface between organizational policies, the different processes governed by a certain policy, and the different systems governed by which policy. The tool gives you a 360-degree holistic view of the data.
The cloud version of Informatica Axon utilized the AI for the classification purposes, data domain and automatic data tagging. In my company, we use the tool's AI capabilities.
I will recommend the tool to others.
I rate the tool an eight out of ten.
Automated a lot of manual processes, improved visibility into data processes but user interface could be more intuitive
What is our primary use case?
We use Informatica Axon primarily to manage product attributes with different roles and responsibilities across various business units. This involves complex approval processes and workflows tailored to each business unit. We have four to five business units.
Additionally, we perform data quality checks to make sure everything goes through proper authorization and adherence to compliance guidelines.
Different teams, including our compliance group and business unit-specific groups, so there are some parallel workflows and nested workflows within Informatica Axon. The platform also enables report generation, email alerts, and other functionalities.
We have a small vendor team with expertise in Informatica, but the majority of the involvement (80%) is directly from the client, with only 20% vendor participation.
How has it helped my organization?
Informatica Axon has significantly improved our manual processes.
For example, if you needed to onboard a product or a particular customer, we were initially using just an Excel sheet. The exchange of Excel sheets happened via SharePoint or through emails, and then it needed approval. There are different stakeholders across regions, and we are a multi-channel company.
For example, we have teams in Brazil, Mexico, Taiwan, Japan, and the US, across different regions, as well as Canada and Asia Pacific. Each business unit has different roles and responsibilities. When managing a certain set of attributes, you have to properly follow the governance process. All the governance processes were in email, SharePoint, or document before we implemented Axon.
But now, we can create forms and define that governance process, including rules and responsibilities. Many things are automated, showing how the workflow cycle goes, where it goes, and who's working on what. From a data transparency standpoint, we know what is what, where it is coming from, and what the next action is. Some quality rules we implemented automatically control who is accessing the information.
The governance process was fully manual before, but Axon helped us configure those processes, giving us more visibility, transparency, and control over the data. We don't fully use it for every business unit yet, so we are going phase by phase. So far, we have implemented it for three business units, each with different rules, regulations, and compliance requirements. We were able to accommodate all these principles.
Everyone who uses the tool likes it so far, which is a success. As we move other business units, we'll be utilizing more of its capabilities. This major win reduced the time required for manual tasks, follow-ups, and errors. It has made the process quicker and less error-prone, which is a visible benefit from the tool.
Data Integrity Challenges:
We use various Informatica products, including those for integrations and data warehousing. So, maintaining data integrity within Informatica Axon itself is not a significant challenge.
The primary challenge lies in getting everyone on board with the governance process. We have not yet fully migrated all of our organization's internal processes and interactions to Axon. We are going module by module, which sometimes requires compromising on data elements shared across different streams that haven't yet been incorporated into the governance process because governance and quality come hand in hand.
This is a gap in our internal processes and not a shortcoming of the tool itself. Governance and quality are intertwined, and while Axon assists with governance, we need to establish data quality measures beforehand. We lack some data quality elements and are actively working on improving this by cleaning up, deduplicating, and standardizing data across the organization.
What is most valuable?
The most valuable features of Informatica Axon are the reports and statistics. It provides very good insights into pending tasks, completed tasks, and areas requiring follow-up or approval. There are various checkpoints. In one report, we can see the overall status of the system.
Additionally, Informatica Axon has many out-of-the-box features when we want to configure stuff for workflows, surpassing those of other tools we evaluated, like Collibra. But Informatica is a very established tool that offers a lot of pre-configurations when we govern the workflows. So, these out-of-the-box features are much more robust, and reporting is much more robust compared to other tools.
Data Lineage Feature:
Data lineage is there. But not everyone is into it. We have a lot of legacy applications, and consolidation of the data into our master data management is also a parallel project going on. Right now, Informatica Axon has a fantastic lineage feature, but we do not fully use that capability in our team because there are a lot of prerequisites that we need to set before we can utilize the lineage.
There are very small components where we can see some lineage. For example, if you have product dimensions or dimension-related attributes, we can see how the data lineage is going through. But for other activities, our data is distributed across different platforms and involves about 43 to 50 legacy systems. First, we are in the process of consolidating them into one hub and then do some cleanup. That would be the biggest feature for us to start with this data lineage. Right now, we don't use that capability extensively.
What needs improvement?
The user interface could be more intuitive. Currently, it's not very user-friendly, and users need to be thoroughly trained to use the tool effectively.
Additionally, more integration features, like third-party plugins for address search and other functionalities, would be helpful for users across different geographies. While some integrations exist in other Informatica products, they are not available in Axon.
Search enhancements would also be beneficial.
For how long have I used the solution?
I have been using Informatica Axon for a couple of years.
What do I think about the stability of the solution?
I would rate the stability a six out of ten because there are no critical issues stopping their jobs. It's almost stable for whatever we have done. Some issues come up, and we fix them, but overall, I'll rate it six out of ten.
What do I think about the scalability of the solution?
In our current use cases, we don't see any big challenges with Informatica Axon's performance. But when the volumes increase or we gradually onboard more users, we want to check the performance.
For the past couple of years, we have onboard one by one and haven't faced any performance problems. But, there are some clients and case studies where they faced performance problems when multiple processes were running simultaneously. This is something we keep in mind as we onboard other business units.
I would rate the scalability six out of ten for now because we need to explore more. Other business units should also come and see how scalable it is, but for now, it's six out of ten.
There are multiple units. We have around 50 to 60 business units, and currently, only three of them are using it. It is used everyday in our organisation.
How are customer service and support?
The customer service and support were with us. It's more about fitting our data structure to Axon rather than the product's capability.
We had to do a lot of design work and make adjustments to incorporate everything. Informatica really helped with the initial setup, but it also depends on the contract.
We only had normal support without an Informatica consultant onboarded due to budget issues. Everything was done through tickets and our own efforts. Maybe that's another reason we struggled.
Support helped around seven out of ten. But it's beyond their contract. Support can only do certain things. For services, you need to hire an Informatica consultant. Our team wasn't ready to hire one due to budget issues. So that's the reason we faced challenges. But as far as support is concerned, they were decent.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We didn't use another solution. Everything was manual. Informatica Axon is the one we chose. There were some other bidding processes, but I was not involved in the selection process.
How was the initial setup?
I would rate my experience with the initial setup a two out of ten, with one being difficult and ten being easy.
Initially, we didn't have the expertise for the tool from the client's end. We had to depend on Informatica for that. There were some initial infrastructure issues. When we got the proposal and started implementing it, there were new findings that we had to fit according to our environment.
Maybe it's because we weren't well-prepared for expectations. For example, if you want to set up and get started in a week or two, it took us two months for the initial setup and to migrate the data. We faced a lot of technical challenges.
Things didn't fit in properly, so we needed to make adjustments. But, again, it's our personal experience with our client. It might not be a common issue for others, but the initial setup was difficult, and we struggled a lot, so I would rate it as two out of ten.
But after that, it's all good. Once we set it up and started configuring things, everything was more in control, and we didn't face any problems. But the first-time setup was definitely a challenge.
It took us two months to deploy the solution. The most time-consuming part was the data structure and migration.
What about the implementation team?
For us, we took two resources for the deployment process because only two were available at the time. But it depends on each project. We had two resources fully dedicated to this work.
One of them was a normal Informatica expert developer, and the other was a business analyst who was also a data modeler.
What was our ROI?
I would estimate a minimum guarantee of about 60% return on investment. We are yet to explore a lot of features, like data lineage and migration of business units. But if we migrate everything into it, we can expect a 50% to 60% return on investment, for sure.
What's my experience with pricing, setup cost, and licensing?
For licensing, all I know is the number of users matters. It's not about the volume of data; it's more about the number of users. If more users are added, there's an additional cost.
We only use out-of-the-box features and haven't asked for any customization, so we haven't incurred additional costs. However, when we migrate all 53 business units, there might be additional costs. As of now, we don't have any extra costs.
What other advice do I have?
I would recommend using it because every tool and technology has its pros and cons. If it fits with your organization, especially if you already have the Informatica suite of products in your architecture, Informatica Axon will fit in very easily. Even if you are on a different stack, it might still work.
One advantage of Informatica is that they have been in this industry for a long time. They have a strong background in handling data, which is a positive aspect of Informatica Axon. I would definitely recommend it if it meets your standards.
Overall, I would rate it a six out of ten; we have yet to utilize all the features. From the organization's standpoint, it has only helped certain business units so far. Additionally, the user intuitiveness is less, and there are some performance issues here and there. I'm not confident enough to give it a nine out of ten because we haven't fully explored the product yet. It meets expectations but does not exceed them, which is why I rate it a six.