We use Teradata as our company's data warehouse engine to process tons of data since we are the Central Bank of Columbia, where we use that for statistics to study several areas of banking. Our main database, data warehousing, data mining, and back office statistics are done with the help of Teradata. We heavily use Oracle as our transactional database, but we use Teradata for all other purposes.

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We're having a great experience
A tool that provides high performance and speed to its users, along with an exceptional scalability option
What is our primary use case?
What is most valuable?
I am not exactly the person doing the programming and exploring the product's different features. To get information on the product's features, I will have to contact some engineers in charge of programming. The most valuable feature of the product is the ability of the product to process huge amounts of data without creating conflicts in the queries. The way the database and IntelliFlex are designed, you can process several queries from different applications simultaneously, and they don't conflict with each other. I mean, I think that's the reason why we find improvements in our query time. The way the queries are internally in IntelliFlex process makes them less complicated. In other databases, when you start a query, the dataset is put on hold for a while, so all the queries have to wait for the first query to finish. IntelliFlex and Teradata are designed to avoid such an issue because I am unsure. I feel Teradata IntelliFlex can function in the aforementioned manner since they manage smaller sets of data, because of which there are no conflict queries between one and the other.
What needs improvement?
I don't have the exact details of the improvement needed in the performance of Teradata IntelliFlex because I work with the infrastructure department. The infrastructure department is in charge of getting infrastructure for the system to work, but before having Teradata, the data processing was taking a lot longer than it is now. We got into Teradata because we needed fast processing of huge amounts of data since, in the past, we were trying to achieve it with Oracle databases, and it wasn't good enough. In the last two years, the processing times have reduced by a third or a fourth of the time without causing any problems because of the efficiency of the Teradata engine.
The only issue our company has with Teradata IntelliFlex is that it is not cost-effective because of the way the product has been designed. We have Teradata IntelliFlex on-premises because we pay for a lot of muscle that we are not using. The problem we're seeing is that when we try to move into Teradata IntelliFlex's cloud services, we notice that Teradata doesn't have a flexible price structure to allow you to use a fraction of IntelliFlex's extension and charge just for the use of the solution. We receive messages from Teradata asking us to pay for the services we use on-premises, while in reality we use less than 30 percent of the machine's capacity.
There is something that is not working in favor of the business models for IntelliFlex when you plan to move to the cloud.
For how long have I used the solution?
I have been using Teradata IntelliFlex for two years. Our company plans to renew the solution's latest version, but the hardware is around two years old.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten. In the two years we have been using the platform, we have had only one or two issues that got the service out for a few hours.
What do I think about the scalability of the solution?
The product's scalability is great. Scalability-wise, I rate the solution a ten out of ten.
How are customer service and support?
I rate the technical support a nine to ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was straightforward. Before IntelliFlex, we were using Teradata's 2700 and 2800 appliances. We were moving from a Teradata appliance to a new Teradata appliance, and during that process, we were able to move all the data in between three to six months without a problem, keeping both platforms working until we moved into IntelliFlex. The setup phase was a good process.
The solution is deployed on-premises. We are planning to move to the cloud in the future.
What was our ROI?
We feel that we are given the services from Teradata IntelliFlex for what we are paying. We are the Central Bank of Colombia, a non-profit organization, making it difficult for us to say that because of IntelliFlex, our earnings have increased. My institution doesn't aim for any earnings. We have been able to provide much better services to all of our customers, including all the financial institutions in our country, because of which I can say there has been a return on investment using Teradata IntelliFlex. A return on investment is possible based on the improvements in our service to our customers.
Which other solutions did I evaluate?
Our company is just looking to see if there is another product other than Teradata IntelliFlex that we can use in the future, not because we are not happy with the product. The reviews on Teradata IntelliFlex point out that it is a very solid and efficient solution, but we are slightly worried about the cost.
The price and the pricing structure should be improved.
Two years ago, we had plans to move into the cloud since we were doing so with all the products we have in our company to avoid having our own data centers. When we tried to move Teradata IntelliFlex to the cloud this year, we noticed that at this point in time, we might have to stay on-premises for a couple of years or until Teradata provides us with a better price structure. Owing to the aforementioned reasons, we have been considering moving to another more flexible platform and more price convenient for our company.
We are happy with the services provided by Teradata IntelliFlex.
What other advice do I have?
At this point, it's worth looking at other alternatives other than Teradata IntelliFlex, depending on the kind of use you plan to do with the platform. There are certain areas of our company where we have noticed that we could get the same benefits from another platform, especially from the ones which are not pricey. If you really want to take advantage of the wonderful performance and speed that Teradata provides, then you need to choose it. But if you don't need the level of performance offered by Teradata, you can look for other alternatives.
Overall, I rate the tool a nine out of ten.