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Highly recommend!
What do you like best about the product?
UserTesting helps my team move exceptionally fast when capturing feedback directly from real people, which helps our company make better decisions and save time and money. Additionally, every single employee - from the education team to customer success to executives - is incredibly smart, kind, and eager to help.
What do you dislike about the product?
The product is a bit outdated in its interface and capabilities but they are consistently implementing new features and actively working to release a product overhaul with new capabilities!
What problems is the product solving and how is that benefiting you?
Quickly finding relevant participants for research and learning projects, helping us reach niche audiences (at times), and helping us build empathy with our customers. We undoubtedly save time on our projects (some now taking a day or less), money as we are opting to not build products/features or can build them better, and resources as team members can support more projects.
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Great product to show our shortcomings
What do you like best about the product?
It's great to help uncover problems that we have with our websites that we thought were great in terms of usability and overall customer experience.
What do you dislike about the product?
It can be challenging to set up tests within our team since we aren't the experts. We need a. It more help leaving everything.
What problems is the product solving and how is that benefiting you?
It's showing us how users use our products and web pages. Our developers and scientists are able to use the web pages flawlessly since they designed them, but our customers aren't able to accomplish their tasks.
Quick Insights to guide direction!
What do you like best about the product?
The flexibility of creating and launching studies often.
What do you dislike about the product?
We serve a very niche market which often causes a challenge in finding our target market.
What problems is the product solving and how is that benefiting you?
Collecting feedback early and often
Amazing tool
What do you like best about the product?
I love how easy it is to use and how quickly we get insights.
What do you dislike about the product?
The integration with EnjoyHQ is not optimized and creates a disruption in workflow.
What problems is the product solving and how is that benefiting you?
It solves the problem of usability testing outside of our organization by taking care of recruiting, consent forms, and compensation.
UserTesting has great features
What do you like best about the product?
Platform has great features and functionalities!
What do you dislike about the product?
Credit equations get a bit complex to calculate.
What problems is the product solving and how is that benefiting you?
Gets us connected with participants
Enjoy the platform
What do you like best about the product?
I like the security measures that the sir provides. Information and navigation is clear and easy to follow
What do you dislike about the product?
No feedback to provide here. I enjoy the product.
What problems is the product solving and how is that benefiting you?
I don't have anything to add.
Cutting edge human insights platform
What do you like best about the product?
The AI capabilities is the best I've seen
What do you dislike about the product?
It's separate to userzoom and enjoyhq untill the integrated platform is delivered Jan 2025
What problems is the product solving and how is that benefiting you?
Rapid continuous user testing
Praise for Usertesting!
What do you like best about the product?
Their panel of participants is inside broad and easy to drill down into.
What do you dislike about the product?
Creating highlight reels is quite tedious.
What problems is the product solving and how is that benefiting you?
Quick recruitment of participants
This tool is a must for UX / product teams
What do you like best about the product?
User testing allows our team to gain insights about our products or new products before we spend time developing them. We can validate our designs and find areas for improvement.
What do you dislike about the product?
Nothing. Sometimes it is tough to find the niche audience I'm interested in.
What problems is the product solving and how is that benefiting you?
Gaining customer insights on existing and new experiences
Using the UserTesting umbrella of products to drive customer-centricity
What do you like best about the product?
We're currently using the User zoom and EnjoyHQ platforms and we love the integrations between them. They allow us to have a centralised repository of research insights that keep our findings living and breathing with clear evidence and summaries.
What do you dislike about the product?
I'm anticipating the future of AI in UserTesting. I know there are some interesting plans for this and it's something currently lacking in the platforms we use so very exciting stuff!
What problems is the product solving and how is that benefiting you?
Working in marketing, we use UserZoom to help us surface insights to drive conversion and discover optimisation opportunities on our website, be that through looking at current experiences on our live site or analysing prototypes with users.
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