UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Love this platform, can't say enough good things
What do you like best about the product?
Having direct access to potential and in many cases real life customers is essential to our ability to create effective digital experiences. It's really amazing how quickly you can launch tests and get feedback. I really can't say enough good things about the platform.
What do you dislike about the product?
There are a few features that would be nice to have, like branching. But they continue to evolve and build out the platform so I feel confident in time these will come.
What problems is the product solving and how is that benefiting you?
There are many questions that emerge in our design process that we can't know the answer to, so we construct tests to let the users guide us. From nagivation to color choices, to organizational mental models. It's always best to check with the users rather than act as though we have all the answers.
Great experience for internal UX corporate research
What do you like best about the product?
I like being able to compare websites and have it be randomized in the way it is presented to the user to avoid biaisis. It's really powerfull to compare against competitors or event two version of our own website
What do you dislike about the product?
Sometimes the users can be very direct meaning that they will say whatever they have in mind,
What problems is the product solving and how is that benefiting you?
User testing help us having real user feedback on our D2C websites
Very quick, high quality research insights platform.
What do you like best about the product?
I've used it for years and am always happy with the participants. Being able to get same-day qualitative feedback on projects is very high value.
What do you dislike about the product?
Some of the synthesis functionality on my seat is manual. You can upgrade to flex for AI features though, just costs more.
What problems is the product solving and how is that benefiting you?
Being able to "get out of the building" and capture external, non-biased feedback about concepts, problems and features.
User Testing offers an efficient and flexible approach to validating design concepts.
What do you like best about the product?
User testing is a valuable approach for validating design concepts and ideas, offering both efficiency and flexibility. The direct feedback from real users helps ensure designs are meeting their needs and uncovering potential usability issues that designers may have overlooked. The flexibility of user testing, which can be done remotely and at various stages of the design process, is a key strength. This allows for rapid insights compared to other research methods.
What do you dislike about the product?
There are some areas for improvements, such as the sample sizes can sometimes be small, making the results less representative. Recruiting the right mix of test participants can also be challenging and time-consuming. Additionally, testing in a lab or moderated setting may not fully capture real-world usage, and the analysis of user testing data requires skill to identify meaningful insights.
What problems is the product solving and how is that benefiting you?
The primary problem it addresses is the need for efficient and flexible user feedback on design concepts and prototypes. Before user testing platforms emerged, gathering direct user feedback could be a slow and costly process, involving recruiting participants, setting up in-person sessions, and carefully analyzing the results. UserTesting allows teams to quickly recruit diverse user participants, conduct remote testing sessions, and access insights in a more streamlined manner.
Great experience, best out there
What do you like best about the product?
The speed at which i can recruit participants for studies
What do you dislike about the product?
The analysis can be quite laborous at times
What problems is the product solving and how is that benefiting you?
Access to customers in a speedy manor
Great for reaching a broad group of people, but not without its quality faults
What do you like best about the product?
It makes it super easy to get feedback asynchronously for specific groups of people. It's great for testing things quickly and getting a "gut check" on certain projects. The customer support is also really helpful, I love that I can chat them basically any time and they always get back to me quickly.
What do you dislike about the product?
I find the quality of participants can vary, and I also question how many testers they actually have. I notice that some testers often repeat across our different brands.
What problems is the product solving and how is that benefiting you?
It helps us derisk changes in our app.
Overall UserTesting is great for unmoderated testing
What do you like best about the product?
It's fast and simple to run tests with UT's participants and overall UserTesting is extremely easy to use. I didn't really need any training the first time I used it, it's been easy enough to figure things out with the occasional help from UserTesting's help articles. The automated transcription also works great!
What do you dislike about the product?
I wish it was easier to install UserTesting on a browser for new users, so it we could test unmoderated with our own users. Analysis could also be more automated.
What problems is the product solving and how is that benefiting you?
UserTesting helps us test new prototypes and ideas easily and quickly with their user audience.
Essential Tool for Effective User Experience Research
What do you like best about the product?
UserTesting.com is an invaluable platform for gathering qualitative insights directly from target users. The ease of creating and distributing tests is great, and the variety of test types will also cover the research needs of any team. The sentiment video feedback feature is particularly useful, allowing us to observe genuine user interactions and reactions, which significantly enriches our understanding of user behavior and preferences. The pool of available testers is also decent
What do you dislike about the product?
While UserTesting.com offers extensive capabilities, the cost can be prohibitive, especially for smaller teams or startups with limited budgets. Additionally, the volume of data collected can sometimes be overwhelming, and the platform could benefit from more advanced data analysis tools to help distill key insights more efficiently. Sometimes testers respond to screening questions not very honestly, just to join a test. This can be a waste of time both for them and for the reseachers. The way video reels are created could also be more powerful, it's not great currently. Despite these minor drawbacks, the platform remains an essential tool for any UX researcher's toolkit.
What problems is the product solving and how is that benefiting you?
UserTesting addresses several business problems related to understanding and enhancing user experience:
- Lack of user insights: businesses can obtain direct feedback from real users interacting with their products or services.
- Product development inefficiencies: integrates user feedback early and throughout the product development cycle.
- Customer satisfaction issues: helps pinpoint specific issues through detailed user feedback and usability testing
- Lack of user insights: businesses can obtain direct feedback from real users interacting with their products or services.
- Product development inefficiencies: integrates user feedback early and throughout the product development cycle.
- Customer satisfaction issues: helps pinpoint specific issues through detailed user feedback and usability testing
Senior product designer in
What do you like best about the product?
One fairly objective tool that designer can gather and collect user`s opioions
What do you dislike about the product?
There arnt the chinese panel if i want to test the china targeted users, there is no way .
To find the Commercial user panel is always a big challenge in Usertesting.com, and the commercial pannel is enough trust and we designer can persuade `project`s stakholders to trust the panel that we find in UT.com , especially the commericla users.
There arent place that we can directly type the email adresses that who can be in the test,when you test the Dell / company internal tool
To find the Commercial user panel is always a big challenge in Usertesting.com, and the commercial pannel is enough trust and we designer can persuade `project`s stakholders to trust the panel that we find in UT.com , especially the commericla users.
There arent place that we can directly type the email adresses that who can be in the test,when you test the Dell / company internal tool
What problems is the product solving and how is that benefiting you?
I need these video clips from the panel to present my stakholders and the teams, it is a tool that can pield up almost kind of objective `feedback
UserTesting makes user research quick and easy
What do you like best about the product?
UserTesting makes collecting user feedback quick and easy. You can conduct various types of studies and use various types of stimuli, making it flexible for almost anyone from small busines to large corporations to use. In addition to this, their power sessions are extremely useful if you ever want to get valuable feeback from another researher, or need to think of a creative way to get the feedback you need from a researcher who knows the platform in and out. There is also live chat, which I have found to be easy to access when needed, and an extremely robust knowledge base of articles for quick reference.
What do you dislike about the product?
I wish there were more options in the basic subscription plan. They just merged with User Zoom and are adding features that we do not have access to unless we upgrade our subscription.
What problems is the product solving and how is that benefiting you?
UserTesting is helping us learn about our user wants & needs, as well as rapid prototype usability testing to reduce as much friction as possible before we launch an update to our product.
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