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Definitely worth trying if you've never used it before
What do you like best about the product?
UserTesting is definitely worth trying if you've never used it before. I use it at my current company and I've used it at prior companies also. I've even considered using it for personal side projects. It's great to get quick feedback, whether moderated or unmoderated. 'Quick' could be in the same day.
What do you dislike about the product?
I feel like I've come across some instances of professional testers who may be to some extent telling you what they think you want to hear, rather than voicing their most natural opinions and reactions.
What problems is the product solving and how is that benefiting you?
It's great for unmoderated usability studies of prototypes. I'm sure it's good for many other things as well but that's what stands out to me.
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UserTesting helps provide fast validation of our ideas
What do you like best about the product?
The ability to reach audience fast really helps us to understand if our ideas are worthwhile and design solutions that meet real user needs.
What do you dislike about the product?
The quality of qualitative feedback isn't always high. If a user is asked to explore a website and provide, they often seem to take very basic steps. Often it feels like users have qualified in but don't actually meet the requirements you've asked for.
What problems is the product solving and how is that benefiting you?
Getting user feedback on product designs.
A must have for customer service industries!
What do you like best about the product?
UserTesting offers great feedback for the usability of our platforms.
What do you dislike about the product?
The feedback at times can be very hit or miss but overall not bad
What problems is the product solving and how is that benefiting you?
We are looking primarily to gain knowledge in the usability of our products to ship more complete packages
Recommendations to others considering the product:
Use it, it's a great product
The most necessary tool
What do you like best about the product?
The ability to reach a lot of people and testers without the headache of recruiting and scheduling.
What do you dislike about the product?
When people do not answer the screener questions correctly.
What problems is the product solving and how is that benefiting you?
quicker and faster testing with real people. the turn around time is amazing.
1 year review
What do you like best about the product?
Being able to set up a test and view later.
What do you dislike about the product?
Having to manually transfer tests to a new account and not being able to upload the metrics.
What problems is the product solving and how is that benefiting you?
Getting insights to users.
Would recommend to a friend!
What do you like best about the product?
It’s super easy to use and flexible on your own time!
What do you dislike about the product?
Really hard sometimes to qualify for the larger scale tests that pay more.
What problems is the product solving and how is that benefiting you?
Solving the problems of consumer research by being able to provide anonymous feedback to different types of brands, businesses and even non profits
Recommendations to others considering the product:
Be sure to make sure to open up feedback with different rounds of users as well as to utilize the A/B function, it was super helpful once we started using it!
Its an amazing tool, super fast and reliable
What do you like best about the product?
Live chats are really great and useful, you can have schedule all calls in a day for the rest of the week with the exact target you want to interview, also allows you to upload videos, make little clips to share. With an unmoderated test, you get the response within a few hours.
What do you dislike about the product?
I would like to use different accounts for the price we paid as we can only use one account at a time
What problems is the product solving and how is that benefiting you?
Quick research, quick testing, share clips, save clips, target the exact audience, test everything!
Recommendations to others considering the product:
Another types of test such as card sorting, and also i would like to send surveys and stop using typeform.
I couldn't do my job without UserTesting
What do you like best about the product?
Rapid design validation and a fabulous panel of people that don't have any issue speaking their mind.
What do you dislike about the product?
The only feature I have had an issue with is remembering how to edit an individual video clip within a highlight reel.
What problems is the product solving and how is that benefiting you?
We've used it to gather insights and establish a baseline of user performance. The biggest benefit has been the increased speed of feedback cycles.
Phenomenal service. Helps in so many different ways
What do you like best about the product?
Ability to run quick tests on the fly and see how they perform. Getting real feedback from consumers and being able to see and hear their feedback over video. Extensible to all kinds of user experience design and broader marketing scenarios. It's been particularly helpful with shop conversion questions and videos as well.
What do you dislike about the product?
Nothing really comes to mind. Really useful too. I especially like how there's a library of templates and then have an ability to create your own custom tests as well.
What problems is the product solving and how is that benefiting you?
Website & user experience design problems. TV, Print and Display creative (advertising). Online shop conversion. Mobile App testing
UserTesting, quickest way to get feedback.
What do you like best about the product?
I like how it's easy to set up an unmoderated panel. I find that it's super helpful to get feedback on a study fairly quickly.
What do you dislike about the product?
Copying a previous study. I wish the flow was more intuitive. I also think that the way groups are created for your organization is complicated. For example, I need permissions to be added to a specific group before I can read through my coworkers study.
What problems is the product solving and how is that benefiting you?
My team is mostly trying to understand how users will perceive the concepts of what we're building. It's great and eye opening to learn how users either resolve or dispute our hypothesis.
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