UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Long-time customer of UserTesting - still very happy
What do you like best about the product?
Extremely sleek looking and easy to navigate UI - emphasis on discoverability and ample cognitive affordances to allow non-research professionals to launch studies that glean meaningful insights. The engaged user community, dedicated support, and fantastic gamification of learning UX Research in UT University/Community are all things that will keep me a strong promoter of UserTesting.
What do you dislike about the product?
More users who are clearly not fitting the demographics they set on their profiles are slipping through into studies regardless of the amount or quality of screener requirements set. This is a struggle that all companies with a participant databases deal with.
What problems is the product solving and how is that benefiting you?
The need to speak to participants that could be customers of my company/company competitors - sometimes broadly and sometimes a very specific subgroup. UT Allows us to show potential users current designs to address any usability issues or areas of improvement to allow for constant user-focused improvements and to save the company time and money by testing new designs before they are launched to ensure they are as user-focused and user-friendly as possible.
I can't imagine doing my job without it
What do you like best about the product?
The speed at which I can set up tests and review the feedback
What do you dislike about the product?
Lack of an inclusive network,or a group of people who are neurodiverse or have disability issues and sign up for user testing and self identify
What problems is the product solving and how is that benefiting you?
It helps our team narrow down if we're solving the customer problem in a beneficial way or if we're way off mark
Supports scaling and accelerating research for a small research org
What do you like best about the product?
I work on a team of 2 researchers for a B2B company. It used to be incredibly difficult for us to recruit end users of our product, but UT has really sped up and helped with that process. It has also helped us speed up getting insights on prototypes by making use of the unmoderated testing function. I love how flexible UT.com is and have used it for a variety of methods, even using it to run a Diary Study. They also have incredible support and resources
What do you dislike about the product?
Recruiting specific B2B profiles can be hard. I also find that there are often some fraudulent participants in tests, however UT.com does a great job of replacing the session or refunding your credits if the quality of the insight is not what you need it to be. I wish I could have a bit more visibility into who's taking the screener and those that are close matches, if not 100% matches.
What problems is the product solving and how is that benefiting you?
UserTesting is solving the problem of recruitment and synthesizing live sessions into insights. It has helped us as a small team increase the number of requests we can handle and has freed up our time for more in-depth studies while we can rely on UT.com to help us get great usability insights from their unmoderated capabilities.
usertesting is a great tool for generating insights
What do you like best about the product?
I like how quickly ut.com helps get participants for our tests with its robust contributor networks. The synthesis page was also easy to navigate and generate insights. It is a helpful tool that makes our research process efficient.
What do you dislike about the product?
Sometimes it could be hard to get the exact contributors we want.
What problems is the product solving and how is that benefiting you?
Quickly finding participants for us and it can refund users that are disqualified. it makes our jobs as researchers much easier
Easy to use, delivers great results
What do you like best about the product?
I love how easy it is to create and edit a test. The results come back so fast and allows the project to stay on track.
What do you dislike about the product?
Sometimes we have really small target audience and can be hard to find end users.
What problems is the product solving and how is that benefiting you?
It is ensuring we get customer insights before launching a product or solution. This saves us time once the product is launched.
Flexible tool for market research
What do you like best about the product?
The platform is effective for evaluative and generative research. It has the flexibility to be used for multiple styles of research. It is also an excellent tool for democratizing research activities around a larger organization.
What do you dislike about the product?
The automated semantic analysis and video clipping is useful, but has a long way to go. I still prefer using the tool in combination with a specialized analysis workspace. But for many applications/contexts, it could certainly be an end to end solution.
What problems is the product solving and how is that benefiting you?
Connecting with end users and quickly getting their responses in unmoderated asynchronous manners.
UT has been an invaluable resource to our team
What do you like best about the product?
UT has not only made it easy to recruit participants from all over the world - they have also eliminated users not paying attention to surveys / questions etc. Users on UT are invested in helping us make the best products.
What do you dislike about the product?
There are a few small changes such as the ability to edit a test after launching it (i.e., editing filters) however this is a very small request for a platform that allows so much flexibility
What problems is the product solving and how is that benefiting you?
UT has helped me test designs fast and efficiently with real potential users. This has been a great benefit that has improved many of our products
Meaningful Consumer Insights
What do you like best about the product?
UserTesting gives me the ability to field meaningful tests, with consumers we need and gain valuable insights that enable us to create experiences for users. UserTesting makes it easy compared to other products with an amazing support and education team unlike anything else.
What do you dislike about the product?
The only recommendation I would give to UserTesting is to continue testing and improving the platform based on consumer feedback. Over the years they have made amazing changes to make the experience even better for users.
What problems is the product solving and how is that benefiting you?
UserTesting is allowing us to test quickly with consumers and make changes that would typically take us months to identify and change. This has improved our business products and user reviews substantially since beginning to use this tool.
I like to think of UserTesting as an asset
What do you like best about the product?
It's a very flexible product. We don't have to do only usability tests, if there is a problem we cannot solve using other methods, chances are UserTesting probably suggests a solution. Recently we used it to replicate a bug we could not replicate on our end. UserTesting can be a powerful tool if you are creative.
What do you dislike about the product?
I wish there were more flexibilty on editing test plan after launching tests. As we have to redo the test plan, previous ones go to waste. Also, lately there is a bug which deletes scenario or tasks before launching the test.
What problems is the product solving and how is that benefiting you?
We use UserTesting do conduct usability test, 5 seconds tests and sometimes try to understand how some bugs happen by making the user replicate them. Sometimes we edit the screener so we can get the opinions of a certain group of users.
Comprehensive solution for user testing
What do you like best about the product?
UserTesting's moderated user study option is a robust tool that allows you to set up and conduct tests all from the platform with the help of Zoom. The experience is seamless and makes testing super easy. I love that it helps me schedule my tests and conduct them easily before providing video recordings of the sessions where I have tools like note taking and video-clipping to help organize my data.
What do you dislike about the product?
UserTesting's unmoderated testing option is great but it doesn't compare to the option of some tools where a data analyst team synthesizes your test data for you. If you want to synthesize the data yourself then UserTesting has a great platform to help you do that, but I find that this process is very time-consuming and I'd rather opt for solutions where a team will do this for me.
What problems is the product solving and how is that benefiting you?
UserTesting solves the problem of needing various tools and equipment for user testing. Everything can be done right in their platform, with the help of Zoom, to conduct both moderated and unmoderated tests. I find their platform to be more modern than other options and very easy to use.
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