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easy to use
What do you like best about the product?
The ui es intuitive. Good metrics, easy to understand.
What do you dislike about the product?
No that modern interface. Could be more sofisticated way to get the datar
What problems is the product solving and how is that benefiting you?
Mesurement of the effectiveness of the interaction on the products of the company.
Recommendations to others considering the product:
Read the docs.
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Easier to test with a wide variety of people
What do you like best about the product?
UserTesting allows us to easily and quickly test with a wide variety of people. The test results and highlight videos can be easily shared. Insights come more quickly.
What do you dislike about the product?
It is not cheap, but the insights end up saving money.
What problems is the product solving and how is that benefiting you?
UserTesting has helped us to run more tests with more people earlier in the design and development cycle. This helps us to develop mobile and web solutions that are more likely to meet the needs of our users.
UserTesting allowed me to truly empathize with my team's users.
What do you like best about the product?
UserTesting can identify possible pain points throughout my team's website development. UserTesting also can select a specific demographic. The feedback we receive allows us to better empathize with our users. I love that UserTesting makes it easy to generate questions to ask our users. Its ability to enable us to digest user feedbacks and responses to the problem allows us to organize better and prioritize high priority adjustments.
What do you dislike about the product?
Sometimes, a user might not match the demographic selected, but on the other end, this could be because our team might not fully understand our demographic. It might be helpful to provide more in-depth information about the demographics we select. I feel that UserTesting is a little pricy, but I am also a college student. If this were from an organization's credit card, I could see this sounding more affordable.
What problems is the product solving and how is that benefiting you?
We are determining how long it takes for a user to digest content on the website. User testing allows us to see if they would start or leave the page at any point during the test. The find the most significant benefit of UsetTesting is that it gives student's the ability to receive real industry experience.
Recommendations to others considering the product:
UserTesting is a great tool to learn about your users. It also helps us build a stronger user persona. UserTesting allows us to show our clients feedback directly from their users.
Good but little complicated
What do you like best about the product?
it has a possibility of various user testing
What do you dislike about the product?
a little bit tricky to build a user testing
What problems is the product solving and how is that benefiting you?
most of the time, build A/B test for user experience
Recommendations to others considering the product:
automated questionary
It's a useful platform for testing users.
What do you like best about the product?
It allows other team members to watch the moderator and test subject.
What do you dislike about the product?
The UI can be clunky and difficult to use sometimes.
What problems is the product solving and how is that benefiting you?
We are using it to remotely test users are on our website. It is great when we need to do moderated testing and watch users complete their tasks.
UserTesting helps our product team get real insights, fast
What do you like best about the product?
As the lead designer and researcher on my product team, UserTesting has made it easy for me to quickly set up both user interviews and usability tests. This has been transformative in the way that our team makes decisions and tackles user and business problems. Typically within a few hours of setting up a user test, I have actionable insights and can feel more confident about my ultimate design decisions. Also, UserTesting provides access to tons relevant users that might actually use my product, that I would never be able to find on my own.
What do you dislike about the product?
Sometimes I wonder about the pool of users that UserTesting provides. I haven't had any issues with users specifically, but I have to assume that most of them are already fairly "tech-friendly," and might not be as representative of an average user out in the wild.
What problems is the product solving and how is that benefiting you?
With UserTesting, I am able to take the guesswork out of design. From very lo-fi prototypes to a finished product, testing along the way, early and often, vastly improves the chance that our team and our product will succeed.
Recommendations to others considering the product:
Give it a try ~ test 5 users and see what insights you can glean.
Works very well and easily gets us what we need!
What do you like best about the product?
I like how they find quality testers for you meeting our criteria.
What do you dislike about the product?
I can't think of anything at the moment.
What problems is the product solving and how is that benefiting you?
Feedback on design concepts. We've been able to make more informed decisions about what we nix or what we need more work on.
Recommendations to others considering the product:
Give it a shot—I think you'll be satisfied!
A great resource for fast feedback on concepts from users
What do you like best about the product?
Being able to quickly test a concept. The methods are very flexible.
What do you dislike about the product?
I wish I was able to include specific testers in a pool that I could call on again. I would especially like being able to invite my own, known customers to the platform.
What problems is the product solving and how is that benefiting you?
Our team validates user flows with UserTesting. We've been able to answer questions about usability that wound up saving us development time because a simple prototype was able to engage users and help us solve problems.
Another use-case for us is testing terminology. We're able to quickly get from users what they actually think about specific terms in context. Very valuable.
Another use-case for us is testing terminology. We're able to quickly get from users what they actually think about specific terms in context. Very valuable.
Recommendations to others considering the product:
Learn about best practices. There's a science to conducting good tests. Make sure your finger is not on the scale and you'll end up with usable data.
High quality service
What do you like best about the product?
I liked how easy it was to set up and how accurate and beneficial the results were.
What do you dislike about the product?
There was nothing I disliked was a very useful service.
What problems is the product solving and how is that benefiting you?
Was doing testing for school project about the ease of use of a client's site. It helped to get an outside point of view of the user experience of the site.
Recommendations to others considering the product:
I recommend the service.
Incredibly fast study responses
What do you like best about the product?
Good for gathering qualitative insights quickly. Recruiting is super fast and it's easy to edit studies and screeners. Video marking, clipping and commenting features have been awesome as we decide what clips to cut for reporting findings, and the quality of videos is excellent.
What do you dislike about the product?
Watching all the videos to gather insights can be time-consuming, but that's no fault of the tool.
What problems is the product solving and how is that benefiting you?
We've found the most benefit using the tool to get feedback on InVision prototypes to identify watch-outs before development, or check if a live experience is being used as expected. Since a picture is worth 1000 words, cutting video clips of participant feedback has helped product teams really understand what using our experiences is like for customers, and enabled high impact decision making. It's hard to refute a video of multiple real customers experiencing the same issue!
Recommendations to others considering the product:
Take advantage of customer support
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