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Simple yet effective and robust at getting insightful data!
What do you like best about the product?
I love how simple the interface and how easy it is to launch projects
What do you dislike about the product?
The preview mode is confusing because it doesn't reflect what users see. Formating tasks for studies could be better too.
What problems is the product solving and how is that benefiting you?
Trying to improve the usability of our online learning platform. It's great for unmoderated studies because it simulates the actual user's experience.
Recommendations to others considering the product:
If you're looking for a simple tool that can help support your organization by gathering feedback quickly from your customers and users unmoderated studies are great to use.
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Easy to use, valuable data to share
What do you like best about the product?
I like how easy it is to make comments that align with the video time stamp. In addition, hightlight reels are invaluable for sharing with upper management.
What do you dislike about the product?
Sometimes the clip length is pre-determined and is too long, I then need to go back and adjust it which then requires me to watch the clip a few times to make sure I have the right timestamp.
I also feel like screener questions don't always work well, since there is a big incentive to take a test from the users perspective, they may fudge their answers in the screener. This may just be more diligence on our side to make sure we have the right information.
I also feel like screener questions don't always work well, since there is a big incentive to take a test from the users perspective, they may fudge their answers in the screener. This may just be more diligence on our side to make sure we have the right information.
What problems is the product solving and how is that benefiting you?
We want to take new pages and products to market, but need to know how the general public will react - that's at a high level. On a more granular level, we are looking to see if people notice, and then think about using some of the features we want to invest time in. We've been surprised more often than not with how people either don't see something we thought was obvious, or find a round about way of achieving a task we set.
We use Hotjar as a recording tool for our live environment, and while we can see people struggle with our live site, we need UserTesting to help fill in the gaps and hear how people might struggle and what they expect should happen. So while we have other "recording tools", UserTesting allows us that direct connection and conversation with customers.
We use Hotjar as a recording tool for our live environment, and while we can see people struggle with our live site, we need UserTesting to help fill in the gaps and hear how people might struggle and what they expect should happen. So while we have other "recording tools", UserTesting allows us that direct connection and conversation with customers.
Recommendations to others considering the product:
Try it out - all you need to do is run one test to see the full benefits of it. It sells itself really.
Good but expensive
What do you like best about the product?
Transcription feature. Save a lot of time
What do you dislike about the product?
Money and access to a specific user group
What problems is the product solving and how is that benefiting you?
Verbatim are quite important and it helps to gather consensus in notes when we have transcripts ready
Recommendations to others considering the product:
Making it cheaper. It's useful when you want mass approach in getting feedback.
Great tool for quick research
What do you like best about the product?
UserTesting is great at getting your team quick insights into your product. It excels at a fast turnaround, often times within the same day. This is great when you need to get some simple usability feedback on a prototype or on a live product.
What do you dislike about the product?
UserTesting is not always great for more in depth studies. It depends on the type of insights you are looking for.
I also think that the participants in their panel tend to skew more tech savvy than the general population. If I want a more representative sample of the general population, I may go for other methods of sourcing research participants.
I also think that the participants in their panel tend to skew more tech savvy than the general population. If I want a more representative sample of the general population, I may go for other methods of sourcing research participants.
What problems is the product solving and how is that benefiting you?
My team supports our company's Incubator. We move really fast and need to get quick feedback on our new product ideas. UserTesting has been very effective at allowing us to get quick usability feedback. We also use the Live Conversations tool when we run our design sprint kickoff so we can quickly interview participants that fit our target persona.
Great tool that helps to make smart design decisions.
What do you like best about the product?
Super easy interface allows to set up test quickly and easily. It also takes just a few hours, sometimes a few minutes, to get the results.
What do you dislike about the product?
UserTesting.com made a lot of huge improvements during the last year and keeps launching cool features, there is nothing to dislike about this tool. .
What problems is the product solving and how is that benefiting you?
I run tests as often as possible to iterate on my designs and move forward confidentially.
Recommendations to others considering the product:
Just try it :) it provides a lot of value
Great way to find out about customer experience insights.
What do you like best about the product?
The capability to pick how many people test.
What do you dislike about the product?
Difficult to ensure that the users are taking the time and effort to go through and completely test. Understanding how many users have technology issues and give up would be very helpful.
What problems is the product solving and how is that benefiting you?
Understanding the ease of the website and how outside viewers would be able to navigate the website. We were able to reorganize and create new paths because of the feedback.
Recommendations to others considering the product:
Know what exactly you are trying to gain from the test.
Overall good experience and useful for tech company
What do you like best about the product?
Ability to reach out to wide range of testers. And even sometime the testers are not good, usertesting was able to replace it very quickly.
What do you dislike about the product?
Sometime the quality of the testers are poor. Not really following instructions thus cause downtime.
What problems is the product solving and how is that benefiting you?
We used usertesting.com for about 6 mo, our company was able to reach out to different target audience in short period of time. The platform allows us to quickly gather feedbacks and synthesize to make changes to our product.
Recommendations to others considering the product:
There could b templates of test plan available to novice users.
Good, but limited options.
What do you like best about the product?
How fast I can get responses and specifically on certain platforms.
What do you dislike about the product?
Not very scalable with my time. Watching videos one by one is a pain.
What problems is the product solving and how is that benefiting you?
Solving if my assumptions are true orr not.
Recommendations to others considering the product:
Expensive, but good option to validate hypotheses.
I highly recommend Usertesting.com, great customer service and research platform!
What do you like best about the product?
The customer service is prompt and very helpful. I have always had any issues resolved quickly and professionally. I can get stressed out with deadlines and not being the most tech savvy person out there, so I got lots of questions. I appreciate customer support's positive attitude with me, no matter how surly I can get (even when I try not to! Nobody's perfect...).
There platform is easy to use (or figure out how to use with live customer support in a chat pop-up) in terms of launching a test, moderated or unmoderated.
I also appreciate the ability to make a video reel quickly and put together video highlights from multiple research sessions on a particularly theme. There is a good way to catalogue insights by theme that I have used often. The video clips really make my presentations come to life.
There platform is easy to use (or figure out how to use with live customer support in a chat pop-up) in terms of launching a test, moderated or unmoderated.
I also appreciate the ability to make a video reel quickly and put together video highlights from multiple research sessions on a particularly theme. There is a good way to catalogue insights by theme that I have used often. The video clips really make my presentations come to life.
What do you dislike about the product?
There was a learning curve for me. But there always is for me with any software. Learning this platform is worth the investment in time. It is a one-stop shop. I guess that is not a "dislike"... I really can't think of anything at this point. I have been using the platform for 2 years through my company, as part of the Strategic Insights department.
What problems is the product solving and how is that benefiting you?
I am better understanding are three different user groups/potential customers and getting good insights into the digital expectations of the current online customer in 2020.
I don't recommend websites to friends and colleagues.
What do you like best about the product?
Quickly accessing customers feedback for web and mobile prototypes.
What do you dislike about the product?
Not being able to do testing on TVs and not being able to create a complex screener.
What problems is the product solving and how is that benefiting you?
Basic usability issues.
Recommendations to others considering the product:
It's limited in functionality but overall a useful tool to have in the UXR toolkit.
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