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An awesome tool to learn from them about all sorts of things, not just usability
What do you like best about the product?
The range of the users we can reach out to and the ability to learn about their values and beliefs, not just find out if we have put buttons in the right place.
Great video editing suite
Great video editing suite
What do you dislike about the product?
The way you organise files
Inability to delete or recall research published in error
The fact that only 1 5 second test can be run in any one round of research
The name of your product - it makes people assume they are looking for definitive answers to pass/fail tests. Research is about learning. The name of the tool affects the discourse around the tool and makes it harder to make product and designers think about learning not testing.
Inability to delete or recall research published in error
The fact that only 1 5 second test can be run in any one round of research
The name of your product - it makes people assume they are looking for definitive answers to pass/fail tests. Research is about learning. The name of the tool affects the discourse around the tool and makes it harder to make product and designers think about learning not testing.
What problems is the product solving and how is that benefiting you?
Reaching out to customers of competitors
Doing pre-discovery work to determine if there is value in escalating to face to face lab or home visits
Rapid prototyping
Doing pre-discovery work to determine if there is value in escalating to face to face lab or home visits
Rapid prototyping
Recommendations to others considering the product:
none
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Quick feedback and product iteration
What do you like best about the product?
We are able to have truely agile product development with User Testing because of their quick filling and creation of tests. The templates are great places to start any sort of test, and we are able to iterate on our product ideas incredibly quickly.
What do you dislike about the product?
Restarting tests can sometimes be really cumbersome.
What problems is the product solving and how is that benefiting you?
We are solving a lot of problems with trying to iterate quickly on prototypes to get to a solution quickly that has been validated. This kind of testing usually would take us weeks. We've now figured out how to run 3 4 or 5 rounds of feedback with people over just a couple of days and get to some of the bigger issues with our ideas before it ever even goes into development. It saves a huge amount of time for us.
review
What do you like best about the product?
Transcripts and data for individual tests
What do you dislike about the product?
Would like more various types of questions, like ranking items in terms of designs.
What problems is the product solving and how is that benefiting you?
Testing different types of designs. Understanding who our users are and what they're looking for, comparing our products to others across the competitive landscape.
A great way to do fast and accurate research - but subscriptions too costly for some companies
What do you like best about the product?
UserTesting is amazing at empowering you to conduct research.
The most flexible and extensive screening options of all of the tools out there.
Great transcriptions, notetaking and subscription functionality.
Have really stepped up their game with lots of new product features - e.g. new collaborator functionality is great. Also a new user role where there is an approval function.
Live conversations is an amazing add - now we can do moderated remote. Huge benefit.
The most flexible and extensive screening options of all of the tools out there.
Great transcriptions, notetaking and subscription functionality.
Have really stepped up their game with lots of new product features - e.g. new collaborator functionality is great. Also a new user role where there is an approval function.
Live conversations is an amazing add - now we can do moderated remote. Huge benefit.
What do you dislike about the product?
We have an unlimited subscription for 1 seat and its waaaayyyy too expensive (like 30k), given its really only one seat.
What problems is the product solving and how is that benefiting you?
Not only do we use it for lots of user testing on our website, but we've hacked it for tree testing, and card sorting, comms and ad testing, physical product testing, and more generative work.
We sell the most in a country we don't work in, so having the ability to do live conversations in that other country is amazing.
We sell the most in a country we don't work in, so having the ability to do live conversations in that other country is amazing.
Recommendations to others considering the product:
Super flexible tool. Definitely worth (most) of the money, if you can swing the budget
Such a time saver!
What do you like best about the product?
Being able to write highlight reels by task saves so much time in usability synthesis! The metrics dashboard is also super helpful to see the ratings charts.
What do you dislike about the product?
I wish I could combine the metrics and highlight reels for mobile and desktop. I like having the ability to separate them to see if there were differences for each platform, but sometimes there are themes that would be easier to compline with one task on both platforms.
I'd also love a SUS template that magically calculated SUS score so I didn't have to do it in excel.
I'd also love a SUS template that magically calculated SUS score so I didn't have to do it in excel.
What problems is the product solving and how is that benefiting you?
We use it for iterative design and usability testing - it's the best tool for those tests. For generative research, we still do in-person interviews.
Recommendations to others considering the product:
being able to tag notes and clips makes synthesis so easy! It's also great for remote teams.
Intuitive, quick, and easy way to get quick feedback
What do you like best about the product?
Easy to design, launch, and receive results
What do you dislike about the product?
Sometimes hard when there are multiple segments of customers to keep track of all the different tests
What problems is the product solving and how is that benefiting you?
Major design flaws and issues with our sites from a usability standpoint as well as better understanding our customers
Couldn't work without it
What do you like best about the product?
The best feature by far is just being able to recruit my target audience within minutes. The time and effort it saves is invaluable.
What do you dislike about the product?
I wish it was easier to have face-to-face interviews online, and it would be great if there were suggested clips when playing back videos.
What problems is the product solving and how is that benefiting you?
I'm mostly using it for needs assessment and usability testing on prototypes. I have been able to justify or not justify projects and be able to make smart design decisions knowing it's what my audience needs.
Recommendations to others considering the product:
It's the most efficient way to get feedback from current and potential audiences.
Best in class testing platform, but so hard to do business with
What do you like best about the product?
UserTesting just works. I've never ran into technical issues when launching studies - something all too familiar on other platforms. Plus, when I've had questions, support teams have been wonderful and quick in solving my problems.
What do you dislike about the product?
It's so hard to get a license! Negotiation takes forever, especially now with their new "session units" policy that makes me feel like I'm buying micropayments on a freemium app. If I had an alternative, I'd switch just because they're so hard to do business with.
What problems is the product solving and how is that benefiting you?
Testing our designs pre-development has allowed us to cut development time and costs substantially
Necessary for understanding your user
What do you like best about the product?
UserTesting has the largest user base in their panel, and they let you get really specific, so you can really narrow down to your target audience.
What do you dislike about the product?
It's pretty expensive and their plans are not that flexible.
What problems is the product solving and how is that benefiting you?
UserTesting allows us to understand who are users are, what their pain points are, and pair qualitative insights with quantitative data.
Recommendations to others considering the product:
If you're not already doing a form of user testing, you should be getting real user feedback.
A+ Experience!
What do you like best about the product?
I receive quick results and useful feedback from consumers every time I use User Testing! It is an easy to use platform and they offer helpful customer support. This tool has definitely improved my research toolbox.
What do you dislike about the product?
Formatting layout of tasks can be glitchy at times.
What problems is the product solving and how is that benefiting you?
User Testing allows for my team to test the functionality of our digital channels. Through the use of this service, we can easily identify pain points in navigation/design.
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