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This tool makes you agile!
What do you like best about the product?
I love how easy it is to set up a test, the results come in within hours and their help/chat is very useful and quick.
What do you dislike about the product?
I would love for easier access to help with strategy and roadmapping.
What problems is the product solving and how is that benefiting you?
We are solving conversion, discover ability, and increase user experience.
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User Testing for Quick Wins!
What do you like best about the product?
User Testing helps me target really specific user groups through their panels of participants and allows me to save these user groups for quick test access later. I love being able to annotate video clips with quick notes so I can more efficiently aggregate highlights to share with my team.
What do you dislike about the product?
The licenses are prohibitively expensive. We have access to very few seats. And as a freelancer on the side, I don't know how I would be able to utilize the platform with a freelance budget.
What problems is the product solving and how is that benefiting you?
I've been able to prove out and validate a user persona using live conversations. The platform allows me to do quicker, unmoderated testing, but also gives me access to real customers in real time with video chats.
Usertesting and Live Conversation!
What do you like best about the product?
Live Conversation has been a key component of my research toolkit! It will allow us to work quickly and efficiently and makes the democratization of our research easier in a business with multiple stakeholders and priorities!
What do you dislike about the product?
Marketing insights in beta! but can't wait to use it!
What problems is the product solving and how is that benefiting you?
Providing ongoing research for multiple parts of an organization, enable us to make confident and informed decisions
Great for quick feedback
What do you like best about the product?
Usertesting is our go for super quick product/UX feedback that allows us to move fast and get a directional pulse check on how our users feel.
What do you dislike about the product?
I wish we could see profiles of the users include a head shot and get more well rounded understanding of who they are in addition to the screener process
What problems is the product solving and how is that benefiting you?
Userteseting.com allows us to gut check our designs and product flows and optimize them so that we feel good about putting them into A/B testing.
I can always depend on UserTesting to connect me with my target users effectively and efficiently.
What do you like best about the product?
UserTesting allows me to turn around quality research in an incredibly short turn around time. I can connect with Live Conversations in what feels like minutes, and collect extremely valuable footage of users on our site within a few hours.
What do you dislike about the product?
I wish I could add new participant groups after a study has been launched, but I am only able to add participants from the pools I created at the start of the study. Often times I do international research and wish to expand to a new country or new age demographic, but I'm not able to without duplicating the study and launching a second one.
What problems is the product solving and how is that benefiting you?
UserTesting lets me collect feedback on design concepts throughout the product cycle, but also put a qualitative spin on quant research. For the surveys I run, I also typically have UserTesting participants take the survey and explain the trade offs and decisions they are making as they answer.
Excellent and Getting Better
What do you like best about the product?
Access to UserTesting's huge range of participants; ease of use; fast turnaround on results
What do you dislike about the product?
Options for customization could be better. Need to be able to better tailor screeners and question options.
What problems is the product solving and how is that benefiting you?
Testing comprehension and findability of new features; validating hypotheses. Products are improved incrementally.
User Testing makes research easier
What do you like best about the product?
I love how quick it is to test things. It provides immediate feedback which is great to continue work and also for stakeholders making the decision to allow research
What do you dislike about the product?
I generally don't dislike anything on the platform, sometimes it can be a bit overwhelming, but that's just a knowledge gap.
What problems is the product solving and how is that benefiting you?
We are able to implement research into our process because of the speed of the turnaround
Meets a lot of our business needs
What do you like best about the product?
Being able to test with a large number of potential participants,
What do you dislike about the product?
That we do not have quick tests as a part of our current package.
What problems is the product solving and how is that benefiting you?
Finding out more about our customers for all of our digital products,
User testing review
What do you like best about the product?
the speed at which I can get access to users.
What do you dislike about the product?
THere are not enough options - such as check boxes and ranking - a participant should be able to check more than one thing or organize items in a priority.
What problems is the product solving and how is that benefiting you?
insight into how and why people use Cloud services.
Content designer
What do you like best about the product?
User testing makes testing available to all people, regardless of job role or industry.
What do you dislike about the product?
Not being a researcher, I am still learning a lot about conducting studies. The screener setup is the hardest part about user testing for me. I almost want more help and guidance there.
What problems is the product solving and how is that benefiting you?
We are solving basic customer issues with UserTesting. We are learning about pain points and potential problems from the ground up. I am able to find ways to test almost anything.
Recommendations to others considering the product:
Get creative and think out of the box.
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