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What do you like best about the product?
My favorite feature is that how quickly you get sessions filled. Less time waiting means you can act on your findings quicker and iterate faster.
What do you dislike about the product?
very little, UI could be improved, other than that, it's a great tool!
What problems is the product solving and how is that benefiting you?
Finding issues with existing experience, also being able to test prototypes before making big changes to the experience
Recommendations to others considering the product:
A must have!
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Senior Manager Experience Design
What do you like best about the product?
The ability to share results with stakeholders; to create highlight reels, to have stakeholders actually hear what users are saying. I like Live Conversations so that I can moderate.
What do you dislike about the product?
I don't have anything that I dislike other than not knowing how to use all of the features
What problems is the product solving and how is that benefiting you?
Basic user research to understand motivations, pain points, objectives; specific product/feature usability
usertesting empathy review
What do you like best about the product?
the ability to test at scale - access to panel of professional users that target demographics of our users.
What do you dislike about the product?
some testers are not always effective in how they record - mic broken or hard to heard etc..
What problems is the product solving and how is that benefiting you?
able to scale our research and spend more time communicating out insights to the business.
Usertesting
What do you like best about the product?
Speed of getting users to feedback so we can reiterate quickly to improve experience
What do you dislike about the product?
Not much. Usertesting is easy. Other teams in the organization sees value in the platform.
What problems is the product solving and how is that benefiting you?
Validating assumptions. Discovering painpoints.
Recommendations to others considering the product:
The value of user feedback to improve product development
User Testing helps you build your product right
What do you like best about the product?
- Like how quickly you get the desired feedback from a big pool of users.
- The test environment is quick and easy to setup.
- The test environment is quick and easy to setup.
What do you dislike about the product?
You cannot recruit real user on the platform which is sometimes necessary from an empathy stand point.
What problems is the product solving and how is that benefiting you?
- Helps getting feedback during the early stage of the design process.
- AB Testing
- AB Testing
Great for Quick Insight and Well-Groomed Participants
What do you like best about the product?
The speed you can launch a test and receive results is always astounding to my team members. Along with this, the participants know how to engage the platform and overcome hurdles with prototype testing. Most are very verbal and opinionated.
What do you dislike about the product?
The need to watch videos to truly assess usability issues. Did the hover over xyz? Did they try to click on something else first? They believe they finished a task successfully, but they actually review information from features we were testing the usefulness of?
What problems is the product solving and how is that benefiting you?
Mostly early prototype testing to work out ideas of what information or features would be useful on a website. With this, the true benefit is having examples from real users that features we did not think will perform well did not. Clients don't have to go by my word, here is actual users having issues or finding specific information valuable.
fast and easy
What do you like best about the product?
how guickly you can set up a test and get VOC
What do you dislike about the product?
limited country capability. We are a global company that need to test in markets like Jp, Middle East, etc.
What problems is the product solving and how is that benefiting you?
fast VOC
Great platform for fast and meaningful insights
What do you like best about the product?
The speed at which we can get feedback from real people!
What do you dislike about the product?
I feel like there are features I'm not quite sure how to use.
What problems is the product solving and how is that benefiting you?
Feedback on prototypes, existing designs, navigation, etc.
User Testing is crucial to hearing from the customer (test participant) to iterate and valid design.
What do you like best about the product?
Watching and listening to customers is key! We are able to hear the answer and balance with behavior, vocal pauses, scrolling behavior to understand how they interact with the design.
What do you dislike about the product?
We need to be able to test globally. Let's get User Testing capabilities for non-English speaking areas. Push into Japan and India.
What problems is the product solving and how is that benefiting you?
Image design to support product and overall brand. The qualitative data helps us to build the story of WHY customers make decisions to support the quantitative data showing us WHAT they are doing.
Recommendations to others considering the product:
Understand your needs for use. Is this a global request? User Testing does well in Europe and US, but needs to expand globally and with non-English speaking capabilities.
Quick insights
What do you like best about the product?
I like the ability to quickly launch a study and get results within a day, if not hours.
What do you dislike about the product?
At times, it is clear when participants are gaming the system, so it is really important to listen to each result in order to determine whether the response is valid. This can be challenging when you're trying to make a directional decision.
What problems is the product solving and how is that benefiting you?
We are seeking insights to validate problems and to determine whether or not we should spend time solving them. The benefits to us have been finding specific users quickly - and using those insights to move our innovation efforts forward (or punting them).
Recommendations to others considering the product:
In order to get the most out of the tool, you need to understand what you want to learn and to ensure questions are designed correctly to ensure an open, honest response from participants.
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