UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Such a time saver!
What do you like best about the product?
Being able to write highlight reels by task saves so much time in usability synthesis! The metrics dashboard is also super helpful to see the ratings charts.
What do you dislike about the product?
I wish I could combine the metrics and highlight reels for mobile and desktop. I like having the ability to separate them to see if there were differences for each platform, but sometimes there are themes that would be easier to compline with one task on both platforms.
I'd also love a SUS template that magically calculated SUS score so I didn't have to do it in excel.
I'd also love a SUS template that magically calculated SUS score so I didn't have to do it in excel.
What problems is the product solving and how is that benefiting you?
We use it for iterative design and usability testing - it's the best tool for those tests. For generative research, we still do in-person interviews.
Recommendations to others considering the product:
being able to tag notes and clips makes synthesis so easy! It's also great for remote teams.
Intuitive, quick, and easy way to get quick feedback
What do you like best about the product?
Easy to design, launch, and receive results
What do you dislike about the product?
Sometimes hard when there are multiple segments of customers to keep track of all the different tests
What problems is the product solving and how is that benefiting you?
Major design flaws and issues with our sites from a usability standpoint as well as better understanding our customers
Couldn't work without it
What do you like best about the product?
The best feature by far is just being able to recruit my target audience within minutes. The time and effort it saves is invaluable.
What do you dislike about the product?
I wish it was easier to have face-to-face interviews online, and it would be great if there were suggested clips when playing back videos.
What problems is the product solving and how is that benefiting you?
I'm mostly using it for needs assessment and usability testing on prototypes. I have been able to justify or not justify projects and be able to make smart design decisions knowing it's what my audience needs.
Recommendations to others considering the product:
It's the most efficient way to get feedback from current and potential audiences.
Best in class testing platform, but so hard to do business with
What do you like best about the product?
UserTesting just works. I've never ran into technical issues when launching studies - something all too familiar on other platforms. Plus, when I've had questions, support teams have been wonderful and quick in solving my problems.
What do you dislike about the product?
It's so hard to get a license! Negotiation takes forever, especially now with their new "session units" policy that makes me feel like I'm buying micropayments on a freemium app. If I had an alternative, I'd switch just because they're so hard to do business with.
What problems is the product solving and how is that benefiting you?
Testing our designs pre-development has allowed us to cut development time and costs substantially
Necessary for understanding your user
What do you like best about the product?
UserTesting has the largest user base in their panel, and they let you get really specific, so you can really narrow down to your target audience.
What do you dislike about the product?
It's pretty expensive and their plans are not that flexible.
What problems is the product solving and how is that benefiting you?
UserTesting allows us to understand who are users are, what their pain points are, and pair qualitative insights with quantitative data.
Recommendations to others considering the product:
If you're not already doing a form of user testing, you should be getting real user feedback.
A+ Experience!
What do you like best about the product?
I receive quick results and useful feedback from consumers every time I use User Testing! It is an easy to use platform and they offer helpful customer support. This tool has definitely improved my research toolbox.
What do you dislike about the product?
Formatting layout of tasks can be glitchy at times.
What problems is the product solving and how is that benefiting you?
User Testing allows for my team to test the functionality of our digital channels. Through the use of this service, we can easily identify pain points in navigation/design.
Great tool for UX Researchers!
What do you like best about the product?
I love how fast it is! It helps us run research quickly and effectively.
What do you dislike about the product?
They are working on building up new features that we don't currently have access to (ex. survey tools, repository). The card sorting feature could use improvement but I understand it's being worked on.
What problems is the product solving and how is that benefiting you?
It helps us get quick feedback on generative research and we also use it to get feedback on prototypes we want to test
Recommendations to others considering the product:
Have fun with it!
A Must-Have for Any Company
What do you like best about the product?
The intuitive tool guarantees results each time. If you ever need help, the employees in chat are extremely friendly and knowledgeable and will get you the right answer each time.
What do you dislike about the product?
I wish they had a product that would track success as the testers work through the challenges.
What problems is the product solving and how is that benefiting you?
I primarily work on improving the design and UX of a website. After developing prototypes and drafting initial designs, our team uses UserTesting to gain insights on our ideas. Many times, we will run multiple UserTests to specifically drill down on our objectives or any new information gathered from the test. In the end, we have a data set that we can present to our larger team to make an informed decision about website changes.
Recommendations to others considering the product:
It should be a no-brainer. This product is easy to use, incredibly reliable and extremely insightful. Our team does not provide any new recommendations without conducting a UserTest.
Pinnacle to our UX Process to gather user insights
What do you like best about the product?
My organization loves how we can gather qualitative insights quickly so we can iterate on design concepts, prototypes, strategy, and live products to direct us on next steps.
What do you dislike about the product?
UserTesting makes it fairly simple to write user tests with templates, however if you have not stepped into the user research space, it can be more daunting. A good place to start is the University to learn more about user research.
What problems is the product solving and how is that benefiting you?
Navigation and find-ability in prototypes, mobile app and responsive website testing, marketing preferences, and lexicon concepts.
Recommendations to others considering the product:
Usertesting.com is an awesome way to gather quick results. If you are not familiar writing test questions, I do recommend using their templates, University, or consulting with a UX Researcher to ensure you gather the data you need.
Makes getting quality insight easy!
What do you like best about the product?
It's easy to get quality customer insight with the tools UserTesting.com enables users with.
What do you dislike about the product?
There isn't much that I dislike. Sometimes my prototypes get cached and I've had studies go haywire because of questions not matching up, but I'm not sure that was UT's fault. That's where in-person has an advantage - the ability to improvise.
What problems is the product solving and how is that benefiting you?
User testing prototypes to ensure usability of solutions to customer problems.
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