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Super fast and easy to use
What do you like best about the product?
Super easy to set up a test, and within hours (sometimes minutes), you get relevant feedback. There's no reason even the smallest creative decision should not be driven by user testing when it's so simple.
What do you dislike about the product?
Wish the qualitative summary / notation feature was a little more effective for summarizing data. We rely on the verbal transcripts and it would be great to not have to listen to every second of every video to verify the accuracy of the transcript.
What problems is the product solving and how is that benefiting you?
My team uses User Testing to make copy and layout decisions about marketing emails. The feedback we get is often surprising, but we know it makes our emails more effective. It's also provides evidence we can lean on when defending our creative decisions to internal clients.
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Quick and Easy Product Validation
What do you like best about the product?
I love the fast turnaround time! It's so easy to spin up a quick test and gather insights from real users in a matter of hours. It's great for quick gut checks to validate our designs. I love that we can skip the recruiting process which can sometimes take the most time.
What do you dislike about the product?
Sometimes watching back the videos I wish I could interject and ask a question of the user of clarify something in a prototype. That's the only real trade-off for the the rapid turnaround. The challenge with having this tool so readily at my disposal is remembering to consolidate and share the insights. It's a little too easy to watch them on my own and not summarize what we learned for other stakeholders.
What problems is the product solving and how is that benefiting you?
I mostly use usertesting.com to shake out any usability issues in my designs before development handoff and to listen for any insights (e.g. what users like best, what they struggle with, where to they read something differently than intended, etc) and it's been extremely helpful.
Easy set-up, fast results, competent testers
What do you like best about the product?
How fast tests are picked up once launched.
What do you dislike about the product?
Not much to be honest
It's silly but when you add a new task it goes to the bottom and you have to move it up vs. the new task being inserted in the proper place.
It's silly but when you add a new task it goes to the bottom and you have to move it up vs. the new task being inserted in the proper place.
What problems is the product solving and how is that benefiting you?
Quick reads on prototypes prior to development
Usertesting is doing video surveys to make cash
What do you like best about the product?
I like that there are many opportunities to review different things and earn money.
What do you dislike about the product?
The setup is difficult, and the recording software is glitchy. The tests are very specific, and become unavailable quickly, you must constantly be checking the website for additional tests, very time consuming. My laptop's recording have some problems and this is taken into testing account. The Usersupport is not very efficient, and gets back to you very much later.
What problems is the product solving and how is that benefiting you?
Problems solved is giving reviews to websites who are looking for feedback from users, benefits are you get rewarded.
Great concept not great fulfillment
What do you like best about the product?
I love that it is very user friendly and gives many tests to take
What do you dislike about the product?
It is nearly impossible to qualify for any tests
What problems is the product solving and how is that benefiting you?
I have bridged the gap between company and consumer
User Testing and Experiential Research Made Easy
What do you like best about the product?
For starters, I love how easy the interface is to use. I also LOVE how fast support is to respond to issues. And the fact that there are so many people signed up in the UT panel is nice -- we already have fresh testers ready to help us, which makes scheduling our testing a dream.
What do you dislike about the product?
Sometimes we have testers who are clearly there just to try to make a quick buck which is annoying, but thankfully UT is really great at letting us ban/block testers, rate testers, and replace testers in our test. So mostly just a minor concern. Also, the speech-to-text dictation needs some improvement.
What problems is the product solving and how is that benefiting you?
We are continuously testing and improving our online retail experiences. We've also used UT in conjunction with other tools a LOT, like Optimal Workshop.
Highest Paying Testing site
What do you like best about the product?
This has got to be the best paying testing website i have come across. They pay you $10 for each test. Some tests dont even last 5 minutes. Its helped me during my maternity leave
What do you dislike about the product?
Not enough tests, you have to be quick in picking tests as they picked up quickly
What problems is the product solving and how is that benefiting you?
Its helped me make some extra income on the side
Recommendations to others considering the product:
You wont believe the amount of money you can make from a testing app
Perfect for testing functionalities of sites
What do you like best about the product?
You can learn a lot about the functionality of your site here
What do you dislike about the product?
Downside is that payment schedule takes 7 days
What problems is the product solving and how is that benefiting you?
Great for testing out bugs in sites
Recommendations to others considering the product:
Great for testing if a site is user friendly
Usertesting.com allows for quick turnaround research
What do you like best about the product?
I like the ability to create a test, recruit, and have results the same day. This allows me to get feedback to my designers in a quick and informed way.
What do you dislike about the product?
Many of the participants seem to be "professional" testers, they give great feedback but they are quite a bit savvier than your typical user. There are some ways to get around that, you just have to screen them better or turn on the fresh eyes option so that you don't get the same people over and over.
What problems is the product solving and how is that benefiting you?
I am solving UI issues, getting feedback on concepts, and information architecture. I have been able to benefit from Usertesting by giving my team quick and reliable feedback to make decisions on the design that directly impact the user experience.
Great platform for user testing
What do you like best about the product?
After having experience setting up user testing via Usertesting.com vs recruiting and bringing users in-house I can honestly say that usertesting.com makes the process much easier. The platform is very intuitive and provides exceptional tools to setup and analyze user tests.
What do you dislike about the product?
On occasion I have had some users through usertesting.com that don't follow instructions. However, this doesn't happen very often and the review feature helps to improve these users and the overall pool of users.
What problems is the product solving and how is that benefiting you?
The biggest problem we are trying to solve is providing the sweet spot of information that helps users understand our product and website. We have discovered many areas where our language or the layout of our pages haven't been intuitive to our visitors.
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