UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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UserTesting.com is easy to use
What do you like best about the product?
I liked how fast I can get screened users
What do you dislike about the product?
Can't think of anything specific right now
What problems is the product solving and how is that benefiting you?
If some flows on our site are confusing, trying to determine trust issues. We've found features that our users aren't even noticing.
User testing removes excuses for not testing
What do you like best about the product?
Easy to get a test up and running quickly and get insights quickly. Also, the video review and editing.
What do you dislike about the product?
Inability to create test templates, saved tests. Lack af ability to robustly organize test materials for later retrieval. Things get lost.
What problems is the product solving and how is that benefiting you?
Ability to stop guessing / listing to loudest opinion and and base decisions on research
The best User Research tool I've ever used
What do you like best about the product?
Instant insights from very segmented users all over the world.
What do you dislike about the product?
Dealing with videos can be tedious but they're doing a great job at making it easy.
What problems is the product solving and how is that benefiting you?
I've stopped using expensive and time consuming focus groups, you get the right audience in front of you, very quickly
Provides value, but many desired features are in development or higher priced features
What do you like best about the product?
It has helped me gather invaluable data.
What do you dislike about the product?
Many things I would like, such as the ability to recruit my own users for mobile tests are unavailable, and many features I would like, such as card sorting cost considerably more money.
What problems is the product solving and how is that benefiting you?
Mostly prototype testing.
Recommendations to others considering the product:
I'd recommend.
It's been great
What do you like best about the product?
Turning into a customer-centric organization.
What do you dislike about the product?
The website is a little bit slow to use.
What problems is the product solving and how is that benefiting you?
Every possible problem that's solvable with User Testing.
Awesome tool to capture pain points on site
What do you like best about the product?
The platform is an awesome way to capture pain points on the site. It's also really quick and easy to use.
What do you dislike about the product?
Cannot seem to find a way to add new audiences to an already launched test. Also, would love to be able to control for quotas. I.e. have 2 testers be 20-30 and 2 be 30-40 easily.
What problems is the product solving and how is that benefiting you?
Product display pages on the website and how to cater to customer preferences.
Very good and efficient testing
What do you like best about the product?
Usertesting is very helpful to us because it allows us to do small tests with very fast results. It's easy to get candidate even while screening with medical condition like we do
What do you dislike about the product?
Since we are not using the live testing version it I feel it would be sometimes easier to be able to have a logic that skips some questions depending on certain scenario. I also feel some users are not always honest with screening questions.
What problems is the product solving and how is that benefiting you?
We usually test for overall user experience and user frustration/pain points. we also test on brand perception.
Great tool for fast feedback
What do you like best about the product?
Quick turnaround time, extensive panel, cooperative participants, great chat support
What do you dislike about the product?
inherent limitations of using panelists, some difficulty in test setup (let me add a target segment to an active study!)
What problems is the product solving and how is that benefiting you?
We do a lot of comparative/competitive testing for clients' websites, helping them get data they don't have access do via analytics platforms
Speeds up our evaluative research timeline!
What do you like best about the product?
I like that I can send out unmoderated studies. This makes the turnaround on quick tests very beneficial to our designers
What do you dislike about the product?
The video analysis isn't the best UX in my opinion... I end up watching sessions on the UT platform and creating notes with timestamps, but I record all my detailed findings outside of the platform.
What problems is the product solving and how is that benefiting you?
Solves the problem of not having enough time to moderate 6+ studies. Makes the turnaround of results WAY easier and faster
Insights at speed
What do you like best about the product?
There are many great things about usertesting.com, but what really accelerates our development is the speed of getting quality feedback.
What do you dislike about the product?
I don't dislike anything about usertesting.com.
What problems is the product solving and how is that benefiting you?
Comparisons, usability, concept explorations, feedback on ideas...and so on. Valuable addition to in-person testing that we do.
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