UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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User Testing is amazing
What do you like best about the product?
I love the quick results back, whereas previously we had to do it manually. It now saves a lot of time to collect data and research.
What do you dislike about the product?
I haven't used it enough to say that there is anything I dislike yet.
What problems is the product solving and how is that benefiting you?
Doing A/B testing, and getting feedback from a feature we are planning to implement.
Makes User Testing Easy
What do you like best about the product?
Super quick results, access to almost any type of user you could possibly want to hear from
What do you dislike about the product?
I wish there was an easy way to interview users who are not already part of Usertesting platform. If they are not already pretty tech savvy, they really struggle with getting on Zoom, etc.
What problems is the product solving and how is that benefiting you?
NA
Great tool for customer insights
What do you like best about the product?
It's great to be able to watch users talk through tasks so you can understand their thought process. It's also really useful to be able to show customers our site vs. competitors to get their feedback.
What do you dislike about the product?
It would be better if it was easier to suppress your brand vs. a competitor. Sometimes I think the feedback has bias based upon if the customer likes the brand.
What problems is the product solving and how is that benefiting you?
We have been collecting data vs. competitors which has helped us to improve elements on our homepage.
Helpful Feedback to push your organization forward
What do you like best about the product?
I like that there is a transcription of the videos. It's helpful to read along and to take a quick look at what people are saying. I enjoy that you can do so many things with the product, from prototype tests to A/B tests to concept studies. We've found great value in the information we've received from UserTesting, and we've only just begun.
What do you dislike about the product?
The transcription is spotty most of the time and not super reliable. I find that I often have to re-type sentences for clips.
What problems is the product solving and how is that benefiting you?
We are finding if the words and phrases we use are the same ones that our audience uses. We do mainly concept work, and find that this gives us a good jumping off point.
Recommendations to others considering the product:
It is super helpful and the participants are often motivated to give you helpful feedback. I haven't been disappointed when doing a test.
Great and easy to use
What do you like best about the product?
Usertesting makes it easy to reach different research demographics, run tests quickly, and run a wide variety of tests.
What do you dislike about the product?
There's no guarantee to the quality of the users, or the feedback. There are participants on Usertesting that are "professional testers" that sometimes make it difficult to get high quality feedback.
What problems is the product solving and how is that benefiting you?
By working in an office in New York, it's easy to forget that not everyone thinks like people who live in New York City. Usertesting has helped our research reach across the country, without requiring expensive work trips, or syncing our work across dozens of different offices.
Recommendations to others considering the product:
Usertesting is a great choice if you need to run a high volume of tests, need feedback quickly, and don't want to spend resources recruiting your own panel of users / participants.
UX Leader
What do you like best about the product?
The product is terrific for gaining user insight necessary to help improve our digital products.
What do you dislike about the product?
There are a lot of features. The challenge I have is finding the internal resources necessary to take advantage of all the features.
What problems is the product solving and how is that benefiting you?
The challenge is understanding our users better. One of the key benefits is using it outside of typical task-oriented activities, such as image sentiment and competitor analysis.
Competitive analysis suing usertesting.com
What do you like best about the product?
I like the ability to screen for specific participants.
What do you dislike about the product?
I love the insights, but I still spend a lot of time having to watch and document all the findings.
What problems is the product solving and how is that benefiting you?
We wanted to do an interim site redesign and wanted to see what were key differentiators amongst top competitors.
Allowing stakeholders to understand deeper product issues.
What do you like best about the product?
Understanding insights and issues direct from our guests helps us to get business backing to support positive change across our digital platforms.
What do you dislike about the product?
Consolidation of all of this data and feedback can be quite daunting and time consuming to put together. (Not sure if this is a negative, or a UserTesting issue itself.)
What problems is the product solving and how is that benefiting you?
We are primarily using it for testing new ideas and for feature validation. The benefits come from hearing issues that might arise directly from consumers giving us a starting point to dig deeper into analytics to solve the problem.
UserTesting - fast and easy
What do you like best about the product?
The best aspect of UserTesting is the quick turnaround time. It takes only minutes to craft a test plan and once the test is launched, it takes as little as an hour to get quality respondents back.
What do you dislike about the product?
The biggest challenge that we have with UserTesting is recruiting for a very small customer segment. Because our target customer is so specific, we see a lot of repeat testers who meet those qualifications.
What problems is the product solving and how is that benefiting you?
The biggest problem UserTesting solves for us is long turnaround times for results and changing the expectation that quality research needs to be long, expensive studies. With UserTesting, we are showing that the organization can learn even better and even faster than what's been done in the past.
Usertesting makes understanding easier
What do you like best about the product?
The repository of pre-created questions and testing patterns makes it easy to get tests up and running with minimal investment.
What do you dislike about the product?
One downside is that it's not always clear what's the best type of test to run for specific use cases.
What problems is the product solving and how is that benefiting you?
UserTesting allows me to understand what my users want and what they're not getting from my product.
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