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Reaching more users, gaining more loyal customers.
What do you like best about the product?
It's really easy to reach more users in less time.
What do you dislike about the product?
The user quality is hit or miss. Most are pretty good but there's always a few...
What problems is the product solving and how is that benefiting you?
Building intuitive interfaces for users to quickly complete tasks for find information.
Recommendations to others considering the product:
Take advantage of the support team, they're great and can definitely guide you through any rough spots.
Also, give them feedback. They listen and sometimes incorporate customer ideas into new version releases.
Also, give them feedback. They listen and sometimes incorporate customer ideas into new version releases.
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Perfect solution for our small team
What do you like best about the product?
First and foremost - the UserTesting.com panel is great! It is easy to get fast feedback from a range of good users. It is also incredibly easy to use the video player to skip to key tasks, to slow down or speed up and make and share video clips and highlight reels.
What do you dislike about the product?
It can be rather confusing to navigate to the information given by users while taking the screeners. There is also a single download format - an Excel document with various sheets: Session Details, Metrics, Sortable Clips, Sortable Annotations, Clips by Task + Participant, Annotations by Task+Participant.
What problems is the product solving and how is that benefiting you?
UserTesting.com allows our small team to accomplish more more research at a lower cost and LOE than we would otherwise be able to achieve. It has dramatically changed the way we collect data.
Recommendations to others considering the product:
Perfect for those who need quick feedback and want and easy way to view and create videos of users.
Usertesting review
What do you like best about the product?
It is easy to generate efficient tests without recruiting users on my own. It allows me to spend more time conducting analysis as opposed to physically be there and moderate the tests. I also like the bookmark feature where I can create highlight reels for my test.
What do you dislike about the product?
I don't like how easy it is for a user to get lost in the process of taking the test. Sometimes I have to create test scripts and put them on Usertesting and they are not 100% conversational. It is also difficult to guide users to complete your test without putting bias information in the test script.
What problems is the product solving and how is that benefiting you?
Usability amongst the different products and prototypes. Moving buttons, placement of certain UI widgets, and valuable feedback on verbiage choices.
Recommendations to others considering the product:
I highly recommend it however, there is a human aspect to testing that is lost in translation.
Useful service for the right situations
What do you like best about the product?
Verbal feedback from users to specific questions.
What do you dislike about the product?
Feedback from people who are not your real customers can provide skewed results.
What problems is the product solving and how is that benefiting you?
How useful are new features and did we build them to be as usable as possible.
Recommendations to others considering the product:
Start off small and understand the best ways to use the product before you spend thousands of dollars on a tool you may not need.
Also really force your account representative to provide insight on tools and ways to test. If not they will just check in when it is time to collect another payment.
Also really force your account representative to provide insight on tools and ways to test. If not they will just check in when it is time to collect another payment.
I talk to more users now than ever!
What do you like best about the product?
I love how easy it is to create and set up a usability study to get valuable information quickly and easily for my projects. I have been working with the tool for a while, and love the new features that come out to make my job easier (like the new bookmarking feature).
What do you dislike about the product?
I don't love the Excel export, and would like to see it be a bit more robust so that I can more easily export informaiton. I'd also like a better tagging solution so that I can tag things with commonly used parts of our website and then more easily add to overall insights on that area.
What problems is the product solving and how is that benefiting you?
I'm solving eCommerce-related problems - what does the customer want? how does this work for the customer? what usability issues is the customer coming across on our site? Through using UserTesting.com, I've been able to gather feedback and data to support decisions that are being made to help make my website better.
Great for insights on a budget
What do you like best about the product?
I like that I can get qualitative reports of our experiences without too much hassle, money, and on a short timeline.
What do you dislike about the product?
The only problem is that sometimes users will not be truthful in order to complete tests, so backgrounds aren't always accurate,.
What problems is the product solving and how is that benefiting you?
I want to find bottlenecks in our experiences and figure out what functionality can confuse our users by watching people use our sites.
My experience with this product has been great.
What do you like best about the product?
I enjoy the efficiency and layout of the clip creating when watching videos.
What do you dislike about the product?
There could be easier ways to separate each video into a different category.
What problems is the product solving and how is that benefiting you?
I am solving problems related to a very popular retail website and the usability of its features. Usertesing has benefited me becuase it allows me to find problems with our website and fix them to create a better user experience.
Recommendations to others considering the product:
I recommend usertesting if you are looking for an easy to use and very well designed tool to conduct user tests.
Brilliant Site
What do you like best about the product?
By far the quickest testing site at generating feedback from customers from a range of demographics, including country, gender, age and the device they use. The fact that it integrates with invision is also very useful. The clip generator is another feature which is very useful when you need to share your testing out with a wider audience.
What do you dislike about the product?
I only have a few dislikes, as a UX designer I would like to categorise different comments I make based on a tag or colour.
What problems is the product solving and how is that benefiting you?
Quickest way of solving large scale usability issues in my work.
incredibly helpful for getting qualitative feedback on things we'd like to explore.
What do you like best about the product?
How easy it is to capture and analyze the data we need!
What do you dislike about the product?
That customers from time to time will try to con us just to make a quick buck.
What problems is the product solving and how is that benefiting you?
We're understanding different kinds of digital spaces, like the new tab space for example and are working to know how people use this space to better iterate on the products our company makes.
Test to get the best results.
What do you like best about the product?
If you need candid opinions about your website (functionality and others), usertesting is the best option. As a webite ownwer, you get first hand impression and opinion from selected users of your website. If you are interested in working as a tester (to earn some money) this is also a great platform for you- its is legit.
Got comments and reacttions that helped improve our company's website using user testing, its a thorough platform, great for business!!!!!
Got comments and reacttions that helped improve our company's website using user testing, its a thorough platform, great for business!!!!!
What do you dislike about the product?
Nothing at all. It is available in/to all languages which makes it open to almost every one/ organization.
What problems is the product solving and how is that benefiting you?
Website testing
Recommendations to others considering the product:
Do you want a better website? test it with usertesting.
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