UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Great for insights on a budget
What do you like best about the product?
I like that I can get qualitative reports of our experiences without too much hassle, money, and on a short timeline.
What do you dislike about the product?
The only problem is that sometimes users will not be truthful in order to complete tests, so backgrounds aren't always accurate,.
What problems is the product solving and how is that benefiting you?
I want to find bottlenecks in our experiences and figure out what functionality can confuse our users by watching people use our sites.
My experience with this product has been great.
What do you like best about the product?
I enjoy the efficiency and layout of the clip creating when watching videos.
What do you dislike about the product?
There could be easier ways to separate each video into a different category.
What problems is the product solving and how is that benefiting you?
I am solving problems related to a very popular retail website and the usability of its features. Usertesing has benefited me becuase it allows me to find problems with our website and fix them to create a better user experience.
Recommendations to others considering the product:
I recommend usertesting if you are looking for an easy to use and very well designed tool to conduct user tests.
Brilliant Site
What do you like best about the product?
By far the quickest testing site at generating feedback from customers from a range of demographics, including country, gender, age and the device they use. The fact that it integrates with invision is also very useful. The clip generator is another feature which is very useful when you need to share your testing out with a wider audience.
What do you dislike about the product?
I only have a few dislikes, as a UX designer I would like to categorise different comments I make based on a tag or colour.
What problems is the product solving and how is that benefiting you?
Quickest way of solving large scale usability issues in my work.
incredibly helpful for getting qualitative feedback on things we'd like to explore.
What do you like best about the product?
How easy it is to capture and analyze the data we need!
What do you dislike about the product?
That customers from time to time will try to con us just to make a quick buck.
What problems is the product solving and how is that benefiting you?
We're understanding different kinds of digital spaces, like the new tab space for example and are working to know how people use this space to better iterate on the products our company makes.
Test to get the best results.
What do you like best about the product?
If you need candid opinions about your website (functionality and others), usertesting is the best option. As a webite ownwer, you get first hand impression and opinion from selected users of your website. If you are interested in working as a tester (to earn some money) this is also a great platform for you- its is legit.
Got comments and reacttions that helped improve our company's website using user testing, its a thorough platform, great for business!!!!!
Got comments and reacttions that helped improve our company's website using user testing, its a thorough platform, great for business!!!!!
What do you dislike about the product?
Nothing at all. It is available in/to all languages which makes it open to almost every one/ organization.
What problems is the product solving and how is that benefiting you?
Website testing
Recommendations to others considering the product:
Do you want a better website? test it with usertesting.
Enjoying Instant Market Research
What do you like best about the product?
The ease of constructing and implementing online research tests is exceptional and feedback happens the same day. As feedback flies in customizing or reshaping the test further is simple to achieve. Further, professional and friendly staff support is quick to assist and always has helpful answers to questions.
What do you dislike about the product?
I have no dislikes with User Testing... Only great appreciation and high respect!
What problems is the product solving and how is that benefiting you?
Website feedback and Internet search profiling are the two uses that I have found most beneficial. My web sites are better because I can identify weaknesses early and I enjoy the ability to follow-up with respondents through an anonymous messaging system, when useful. Further, the testers themselves are generally thoughtful and offer insightful feedback... They seem to really enjoy their experience as partners with the User Tedting platform.
Recommendations to others considering the product:
Give User Testing a trial run.... Chances are you will become addicted to the ease and great access to the market feedback on your web content that you will experience.
Very positive and informative experience
What do you like best about the product?
It is simple, easy to use, and exposes a lot of nuances in user experience that would not be exposed through any other means.
What do you dislike about the product?
It is difficult to aggregate information and takes a significant amount of time to build generalized results.
What problems is the product solving and how is that benefiting you?
We are trying to discover issues in user experience and customer path flow. We've realized that a lot of bottlenecks in experience cannot be identified and proven without this tool.
Recommendations to others considering the product:
Great product, but implementation and analysis takes a fair amount of time.
Useful tool in understanding customer experience on site
What do you like best about the product?
UserTesting helps us to better understand site strengths and weaknesses, and also helps complete our ecosystem of tools that give us insight into customer experience/journey. Combining quantitative and qualitative data gives merit to certain priorities that need to be addressed with our sites. The staff is also very friendly and helpful!
What do you dislike about the product?
Watching the videos can be long and tedious, however this is being addressed in the near future with new featured UserTesting will release.
What problems is the product solving and how is that benefiting you?
We mainly use UserTesting for site experience issues or enhancements. We've made many improvements to the customer experience based on behaviors and feedback we've received from testers.
Functional. Now overpriced.
What do you like best about the product?
The video editing, testing building and ease of capture is the best part of the product.
What do you dislike about the product?
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
What problems is the product solving and how is that benefiting you?
We mostly used UserTesting for usability testing with the release of sprints or with prototypes.
Recommendations to others considering the product:
The price jump in 2016 was outrageous for our team. We left UserTesting and came up with new solutions. Although UX research is gaining popularity, their budgets aren't in my experience.
UserTesting's Basic service are an easy way to prove the value of even a tiny Usability budget.
What do you like best about the product?
The quality of the user-tests is fantastic. It's very easy to setup. Being able to share video clips via hyper-link is going to win our small small usability team more opportunities to influence product development. The videos are their own value-proposition.
What do you dislike about the product?
I dislike that when I requested pricing for the Pro tools, that I got pestered by pushy salesmen for months and never received the pricing I requested. I might be able to get pre-approval for a subscription, if they would just give me a straightforward answer. This way, it'll never happen.
What problems is the product solving and how is that benefiting you?
We are building better apps for HVAC. We finally have something internally shareable, that doesn't require a lengthy explanation to go with it. This will help us build better cross-department collaboration.
Recommendations to others considering the product:
If you can get budget for just one "test" video. It will be much easy to demo the potential benefits.
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