We use it for multifactor authentication for getting in with cell phones and PCs.
Cisco Duo - Essentials Edition
Cisco Systems, Inc.External reviews
467 reviews
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Keeps us secure, allows us to be remote, and is simple to deal with
What is our primary use case?
How has it helped my organization?
Duo Security allows us to be remote, and it keeps us secure. It has been very good for securing our infrastructure from end to end. We haven't had any issues.
It has helped free up our IT staff, but I don't have the metrics on how much time it has actually saved. We don't worry about it. It just works.
It has been good for establishing trust for every access request, no matter where it comes from.
What is most valuable?
We're working remotely. It helps us keep people more safe. Its adoption has been fine. I like the fact that you can bypass it if you need to because there are situations where the internet doesn't work, etc.
Its ability to help reduce the risk of breaches is pretty good. I like its ability for user authentication and device verification.
What needs improvement?
We use Yubikey for pushing it to the phones. Yubikeys can get expensive because people tend to lose those for some reason. Fifty dollars a device is pretty high.
For how long have I used the solution?
I've been using this solution for a couple of years.
How are customer service and support?
I don't deal directly with their tech support myself. I've got some other folks that do that for me, but I don't hear any complaints, so I'd rate them really high.
Which solution did I use previously and why did I switch?
We did use another solution. I can't remember the name of it, but it had a lot of flaws and a lot of issues. It did not connect to the equipment that we had to use. It would break down, so we had to find something else.
We didn't consider another solution. While researching, Duo Security came out to be the best. The last one was terrible, and this one ranked a lot higher.
How was the initial setup?
We have a hybrid deployment. It was very easy to implement it.
It integrates well with other systems. We have Cisco Umbrella and Cisco routing and switching. We had Cisco firewalls, but I wouldn't recommend them.
What was our ROI?
We've seen an ROI in using this product. There is stability and ease of use. It isn't a problem to handle. It's simple to deal with.
What's my experience with pricing, setup cost, and licensing?
It falls in line with everything else.
What other advice do I have?
To someone researching this solution who wants to improve cybersecurity in their organization, I'd say that it has been very beneficial.
Overall, I'd rate Duo Security a ten out of ten.
Helps to log in to Citrix, VPN and servers
What is our primary use case?
We try to use the solution for pretty much everything that we can use with it. The tool helps us to get into our dashboard APIs, and log into Citrix, VPN, and servers.
What is most valuable?
I love Duo Security's push notifications. It's simple, fast, and secure. From the user's perspective, the solution is seamless. The security aspect is great.
For how long have I used the solution?
We have been using the product for about two to three years in our company.
What do I think about the stability of the solution?
I haven't seen any reason to think the solution is unstable.
What do I think about the scalability of the solution?
The product is very scalable from what I have seen.
How are customer service and support?
The solution's support is pretty good. It helped us quite a bit. Both Meraki and TAC have been pretty helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We switched to Duo Security due to the cybersecurity threats that came with COVID. There was a big one that came against us at one time, but we were able to squash it pretty quickly. The threat was not able to get into the mainframe because of the solution.
How was the initial setup?
The tool's setup was easy and we didn't require too much outside help to set it up.
What was our ROI?
As a network and security guy, security is my return and it has been better with the product's use.
What other advice do I have?
I would rate the solution a nine out of ten. Duo Security can get spotty at the back end but it doesn't break. It would be great if I could use the product to log into the routers or switches in the infrastructure. We already have Active Directory enabled in our routers and switches. However, if we could do two-factor authentication, then it could go a long way since no one's getting into them unless you want them to. We are all for more security in healthcare.
Provides heightened security and has a helpful customer support team
What is our primary use case?
We use Duo Security to level up security and access to internal systems.
How has it helped my organization?
Duo Security has provided us with heightened security. That's the biggest benefit because, nowadays, security risks are big due to hacking. This solution narrows down a lot of things that we have to go through.
What is most valuable?
If you have to log in to something, you must go to Duo Security to confirm that you're who you are on your phone. From there, you go back to the app, and it allows you access.
What needs improvement?
When you come to the push in Duo Security, there are some integrations where you have to use the code instead of the push functionality. Sometimes, you have to go and push from the app, go to Duo Security, and then go back over after you've accepted the push. It would be good if a seamless web comes down, you press the button at the top, and it goes away while you're still in the app.
For how long have I used the solution?
I have been using Duo Security for about two years.
What do I think about the stability of the solution?
Duo Security is a pretty stable solution.
What do I think about the scalability of the solution?
Duo Security is a scalable solution. You can easily download the app, log in, and you have access. Scaling is not an issue with Duo Security.
How are customer service and support?
Duo Security's customer support is very helpful, going above and beyond what they normally need to do to get things fixed and resolved. I can always reach out to my reps, who try to figure out what's going on to help me.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Since I changed companies, I can't remember the old solution, but it was probably some Microsoft solution. It did almost the same thing as Duo Security, except that Duo Security has the push. So instead of going back and finding the code, it can easily just push to the app, allowing you access. So it's a little bit faster to access your systems than having to find these different apps.
What was our ROI?
We have seen a return on investment with Duo Security because getting hacked once would cost us millions. So investing in a solution like Duo Security saves us all that money.
What other advice do I have?
Most solutions do what we're trying to use Duo Security for. It ensures a person has different access to the system via a different device like a YubiKey.
Duo Security has helped to improve our organization's security posture through reassurance in giving out access. Having something like Duo Security on the back end can help pinpoint who's logging in and ensure there is no random bot.
I highly recommend Duo Security because it's still seamless from my standpoint. I don't know how it would be on the back end, but it'd be a great application for any organization wanting to heighten its security on user access.
Overall, I rate Duo Security ten out of ten.
Amazing Security Service!
What do you like best about the product?
Duo Security is an exceptional security solution that impresses with its robust multi-factor authentication (MFA) system. The ease of use and wide range of supported authentication methods make it a convenient choice for users. The seamless integration with various platforms and applications ensures consistent security across different systems. I particularly appreciate the granular control options and access policies that provide administrators with a high level of security management. The user-friendly interface and continuous innovation further enhance the overall experience. Duo Security is a reliable and effective solution that offers peace of mind and strengthens the security of accounts and sensitive information.
What do you dislike about the product?
Duo Security is an excellent security solution, and I can only think of a couple very minor areas for improvement. One of the limitations is the potential dependency on mobile devices for authentication. While Duo offers various authentication methods, such as push notifications and hardware tokens, the reliance on mobile devices might not be ideal for individuals who prefer not to use or carry them. Additionally, in certain scenarios, the requirement for an internet connection to complete the authentication process could pose challenges, especially in remote environments with restricted wifi. Although these limitations are relatively minor, they are worth considering for users seeking alternative authentication options or facing connectivity constraints.
What problems is the product solving and how is that benefiting you?
Duo Security provides an easy to use solution for security measures. What sticks out the most is it's robustness and friendly UI that can appeal to even people outside of tech. However, I do think that Duo could make their product easier to implement, especially at a small scale for small startups and students without the resources of larger corporations.
Best MFA by Far
What do you like best about the product?
The Duo MFA is an entry-level product, but it is so flexible it has integrations to put MFA into almost any sign-on portal or service on the market. A very simple to follow guided install journey for these services is freely available on the Duo website. Beyond the MFA product, there are several other higher tiers of licenses that build on the excellence of the entry-level service.
What do you dislike about the product?
There is very little not to like about Duo; so far, I haven't really found anything.
What problems is the product solving and how is that benefiting you?
Duo has helped us to secure the edge of our network initially, from VPN access through to several Web Portals that are internet-facing. We then expanded Duo's use onto some internal systems where SSO with MFA was required.
Duo is so easy to use!
What do you like best about the product?
I like using dúo because it functions so well with apple. I don't even have to open the app to authenticate myself- when I see the motivation I can just hold down on it and approve which saves a little bit of time and I love that cause every other app is much more of a hassle.
What do you dislike about the product?
I Guess that my least favorite thing... I really CANT think of a thing that I don't like about it I'm sorry
What problems is the product solving and how is that benefiting you?
I am a student using it and it helps me log into the UT website
Senior director of cyber security
What do you like best about the product?
Integration with many systems
User friendly
User friendly
What do you dislike about the product?
Support and price
I am looking for a strong proffesional support
I am looking for a strong proffesional support
What problems is the product solving and how is that benefiting you?
I solves the sso challenge
Quick easy authentication
What do you like best about the product?
I really enjoy the ease and safety that duo has to offer. The app integrates with my Apple Watch and allows me to approve deny authentication requests right on my wrist without having to pick up my phone.
What do you dislike about the product?
I wish it allowed me to login for more than 21 days but I do understand that this is done for security purposes to ensure the safety and confidentiality of our data.
What problems is the product solving and how is that benefiting you?
Slowing us to securely access our accounts via SSO and safely store confidential data in a cloud based system. It's ease of use makes it superior to its competitors.
Integrate DUO with Apple MacOS for better 2fac authentication
What do you like best about the product?
DUO security is versatile. You can choose between 1) PUSH Pop up on your device 2) Enter codes from your DUO app. Also, DUO has the ability to save your accounts to the cloud, so when you change your device, you get all your account back when you login with the same Apple ID. Awesome right!!
What do you dislike about the product?
Do the latest security features of the macOS, 3rd Party apps like DUO may not be able to successfully get the latest OS info, hence it will be blocked by design. To overcome this, DUO has a separate plugin that you have to install which passes the OS related info to the DUO login prompt. This thing can get a bit techny for the amateurs.
What problems is the product solving and how is that benefiting you?
DUO protects all our applications. It is our go-to 2fac software. It adds the required 2 layers of authentication to our mission-critical software suites. we are very happy with the software
DUO is smart and easy and keeps up with new authentication challenges
What do you like best about the product?
I like that the Duo staff quickly recognize and address the inevitable "holes" cybercriminals find to crash new authentication protections. Case in point, some criminals will send many DUO requests to a user hoping that the user will get irritated and finally accept the push request (this happened at my company). Duo addressed that issue by allowing users to set push notification settings.
Duo also has excellent user education tools and instructions that are quite comprehensive and easy to follow. Our work to notify and educate our users about our change to MFA was made easy since DUO provided the material for us. Well done/professional sort of documents and posters
Duo also has excellent user education tools and instructions that are quite comprehensive and easy to follow. Our work to notify and educate our users about our change to MFA was made easy since DUO provided the material for us. Well done/professional sort of documents and posters
What do you dislike about the product?
Nothing, really The problems we have had using DUO are more due to administrative or odd scenarios that DUO cannot address. Case in point, we had a foreign caller saying he was an employee and wanted us to update our records with his new phone number. If we did that without authenticating the user, DUO would have been hacked essentially, since the caller could then authenticate with DUO on his phone. This assumes that the caller has obtained the user credentials via phishing or dark web, which is not difficult to do
What problems is the product solving and how is that benefiting you?
Protecting all remote access to our systems. since remote access is the norm now.. Easy resolution of user account management problems, which lowers our service desk calls. User education about Security and MFA. An easy to use product like DUO makes switching to more rigorous security and education about why easier. DUO also allows multiple ways of receiving pushes, so our diverse user base/work environments can all use MFA
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