My main use case for Cisco Duo is identity and access management or verification, authentications, resetting passwords, self-service password reset, and managing and improving the security layer of the environment.

I use Cisco Duo for access management or verification, for example, when resetting the password for a client and we need to verify them, we could send them a reactivation text or we can send them a Duo Push. That's how we follow the process.

Other scenarios with Cisco Duo include Duo reactivation where people change their device and receive a new one. Then we have to get it onboarded and we send the reactivation text. They can activate with a single click.

The best features Cisco Duo offers and which stand out to me is Duo Push because it's the convenient option where we can just send a Duo Push and the person can just approve the push and then right away they can get in, saving the time to type in the password.

The convenience of Cisco Duo has impacted my workflow and my clients by providing ease of access, enhanced security, reduced risk, and reducing phishing and spam instances.

I would add that the integration among different applications and partner applications, such as Microsoft and other tenants, which includes Cisco Duo sitting as an agent or an intermediary between both the APIs, is a vital feature.

Cisco Duo has positively impacted my organization by reducing the metrics taken to resolve the issue. If the person can reset a password using the self-service password reset where they can verify using a Duo Push, it saves them time because they can do that in 10 minutes. When we need to do it on the domain controller and we need to sync over the password with the domain, it could take more than 30 minutes. We are definitely saving out of 30 minutes here.

I believe Cisco Duo needs to be improved on the delay process because there is a delay when we send a Duo Push or when we are signing into any applications. We can work on making it faster and speed this up. That's the part we need to work on, and on the outages, instances where we face issues with Cisco Duo and they are disabled, and systems are not working.

While the user interface of Cisco Duo is good and does not need to improve as it is quite user friendly, we do need to improve on the API because that is causing a delay in the process of revoking the tokens. The tokens are being sent a little late. Sometimes it has happened with me on multiple clients.

I have been using the solution for about four years.

In my experience, Cisco Duo is stable but not agile and not optimized, as there are delays when using the application and delays with APIs.

The customer support for Cisco Duo is great.

My organization used Microsoft Authenticator before Cisco Duo, and I switched because it was an option. I switched from Microsoft Authenticator to Cisco Duo because the GCP one is on Microsoft Azure.

Looking back at my initial investment in Cisco Duo versus the total value it has delivered over time, I see that it has paid more than what we invested, so we are getting a good return and a good service with improved security.

My advice to others looking into using Cisco Duo is that they can go for the product. I would rate this product a 9.

My main use case for Cisco Duo is to detect network-based threats.

There is one situation where malware is downloaded via a link, and Cisco Duo has blocked this URL, demonstrating how I use Cisco Duo as a detector for network-based threats.

We can correlate Cisco Duo with other data sources such as cloud and Azure, which represents another interesting scenario about how I use Cisco Duo.

The best feature Cisco Duo offers is its simplicity.

The interface is what makes Cisco Duo simple for me.

Cisco Duo has positively impacted my organization as we can analyze the logs to detect threats.

Analyzing logs and detecting threats with Cisco Duo helps customers gain confidence in our company, showing the positive effects it has had on my organization.

Cisco Duo could be improved with more interesting rules or correlation rules between all the data sources such as Windows and Azure.

I have been using Cisco Duo for six months.

I have not yet implemented Cisco Duo's end-to-end phishing resistance with capabilities such as proximity verification to strengthen my organization's ability to defend against modern phishing and identity-based attacks.

There are no other improvements needed with Cisco Duo that we have not discussed. I would rate this product an 8.

I work in a FinTech-based organization that primarily deals with card payments and payment orchestration solutions. As a FinTech company, we are required to maintain a high level of security for secure data and transactions occurring through our systems and servers. For our authentication process, we were using OpenLDAP and were searching for a solution that could be implemented with OpenLDAP to create a robust multi-factor authentication system within our infrastructure. This allows us to authenticate securely, ensuring that only authorized personnel can access the infrastructure and servers based on their identity.

We use this authentication mechanism exclusively for internal purposes and do not expose it to the public. Cisco Duo is deployed on my cloud servers.

The multi-factor authentication features of Cisco Duo have been particularly valuable to us. One key feature is Duo Unix, which can be implemented directly on Linux servers for SSH access. Additionally, we use Duo Authentication Proxy, which can be separately integrated with other tools such as OpenLDAP for server authentication. We also integrate Cisco Duo with various tools that have dashboards, such as Grafana, to enable secure login capabilities. We primarily use Duo Unix and Duo Authentication Proxy.

After searching through many tools, we found that Cisco Duo can work without requiring PAM modules and can integrate with the other services and tools we were already using. I believe we are fully reliant on Cisco Duo; it is completely reliable with our system, and we use it primarily for the authentication process. Without Cisco Duo, we cannot operate effectively. Cisco Duo is so integral to our core operations that we cannot perform any task without it.

I cannot speak extensively on this point because we are not using Cisco Duo to its full extent, as we are still in the initial phases and exploring its capabilities. So far, I have not found anything that requires improvement. I am satisfied with all the services I am currently using.

I have been using Cisco Duo for approximately one and a half years.

The only issue I encountered was related to the expiration of Duo Unix versions below 2.0.3 on February 3rd. Before the expiry date, the Duo Unix module began behaving inconsistently. Sometimes it did not prompt for authentication, allowing us to log into the server without verification. On other occasions, it responded appropriately, but there were instances when it started malfunctioning. Even though version 2.0.3 was in use during that time, it should have worked without errors. After upgrading to a version prior to that specific version, everything has functioned properly.

I have not tested Cisco Duo's scalability or examined anything related to it. However, I would like to rate it based on its flexibility, which I would rate between eight and nine out of ten.

I have not experienced any difficulty connecting with customer support or any other support specialist. The documentation provided proved to be sufficient. By reviewing the documentation and blogs available, one can easily find solutions and processes for integration and usage. The documents are comprehensive and thorough.

As I mentioned earlier, we were using another multi-factor authentication tool, but it was not compatible with our Active Directory solution. We were searching for a solution that would be compatible with our Active Directory and the other services we were using, which included dashboards and portals for logging into systems. After evaluating many tools, we discovered Cisco Duo MFA.

Initially, I was uncertain about how to implement Cisco Duo MFA. However, through the blogs available on Cisco Duo's page and the manuals and documentation provided, I gradually learned how to implement it and integrate it with our system and other tools. The documentation and blogs were nearly complete and provided me with sufficient knowledge on the implementation process.

I was the one who started implementing Cisco Duo.

I have not implemented Cisco Duo's end-to-end phishing resistance with capabilities such as proximity verification at this time.

I cannot speak to the financial planning of the organization, but I can confirm that Cisco Duo falls within the security budget that has been allocated to us.

After searching through many tools, we selected Cisco Duo because it can function without PAM modules and can integrate with the other services and tools we were already using.

We have not experienced any issues regarding phishing attacks.

I have not deployed Duo Directory, but I have created many users in the user section of the Cisco Duo admin portal. We manage user authentication, their devices, and everything else directly from the portal.

Regarding the use of Cisco Duo for our requirements, I would rate it a nine. Overall, I would rate this product an eight.

My main use case is for Cisco SSE.

It's fast. The whole process takes lesser time compared to other tools we've used before which is very helpful.

I think we'd need more experience to learn Cisco Duo because we're just at the beginning of using it.

I used Cisco Duo since last year.

It's quite stable so it is reliable.

I rate this solution a nine out of ten.

We have, but Cisco Duo was definitely the choice we made because we've been partners with Cisco for a long time so trust is built.

It was handled by a different team but I know that there were some challenges and they were quickly resolved it because there was a collaboration between Cisco and Emerson.

Our main use cases for Cisco Duo are to start using it for multifactor authentication and then to enforce the controls around endpoints and user behavior, and also the Identity Intelligence part to ensure a holistic approach around identity security.

As a CISO, I like the Cisco Duo Identity Intelligence feature the most because it allows me to collect a lot of insights and reduce the time to detect issues on identity.

An example of how Cisco Duo helped in my organization is that we reduced the time to detect anomalies in user or identity usage within our organization.

Now with the automation in Cisco Duo, we are able to open a ticket in three minutes after the platform is able to understand that there is something wrong, whereas previously, it could take hours for our CM to understand and correlate to understand that there was something that was not good happening.

At the moment, I believe that more integration between Cisco Duo Identity Intelligence and the classic Cisco Duo console can be improved, since it is still a separate platform, and when I click on Identity Intelligence, I have to open a new window and log in again.

I have been using Cisco Duo for four years now.

I did not experience any crashes or downtime related to Cisco Duo; there were no issues at all.

The scalability of Cisco Duo in my organization is pretty easy; it is very scalable, and you can start easy and then little by little increase the tuning of the platform in order to achieve a higher level of identity security.

Since I did not have any problems, I did not really use customer service, but I was able to talk with the Cisco Duo product team because we tested the Directory part a little bit earlier than others, and I had a good experience with them.

I have used other solutions before; initially, we were under Microsoft with their multifactor authentication system, but it was lacking some risk context and the risk control that Cisco Duo offers. Two years ago, we compared it with Google's multifactor authentication solution, but again, they were lacking some features that Cisco Duo has.

I had no challenges with Cisco Duo deployment; we simply tested when running a pilot before the final rollout, which was very easy. We leverage a lot of smart working and remote working in our company, so we did not have the opportunity to have everyone at the office for training. Therefore, we pushed everything remotely, and everything worked perfectly.

I can say I have seen a return on investment from having Cisco Duo, as the deployment was not hard to do, saving time for our IT team, and we are able to block a lot of identity risks and issues. Although I have not calculated it, there is definitely a good return on investments.

Regarding the experience of pricing, setup cost, and licensing for Cisco Duo, the setup cost was easy, and the licensing is pretty easy, not with so many levels. For example, the Identity Intelligence feature was a good surprise because it came with our actual licensing, so we didn't have to purchase an additional license. For pricing, we included it inside an enterprise agreement, which allowed us to get a good discount because it was together with other licenses.

We are using Cisco Duo Identity Intelligence as well.

Cisco Duo Identity Intelligence has helped to improve the visibility of the identity risks because it is the platform that allowed us to gain more logs and more telemetry around identity.

I have not noticed any increase in phishing attacks in my organization recently, since last August, when there was a peak in August followed by a new level that was higher than before.

I feel the phishing attacks I am dealing with are maybe not harder but more frequent, and the volume of the phishing messages is raising little by little, while the complexity of the phishing campaigns is growing.

We have implemented the Cisco Duo end-to-end phishing-resistant solution.

For high-risk applications, I use a different level of controls, and we have enabled proximity verification in our organization.

The proximity check in Cisco Duo works fine, and it is easy to use, so my colleagues and employees are not so frustrated by the fact that they have to enter new data or clear a new level of authentication.

We are in the process of rolling out the Directory in the coming months, and we expect to perform a migration in March, so we are close to enrolling and using the Directory pretty soon.

I found that the Identity Intelligence feature was very interesting and an unexpected add-on because at the very beginning, it was not part of Cisco Duo four years ago.

I now have the Identity Intelligence feature, which makes me very happy, and it was indeed the big feature, the big step ahead that we achieved thanks to Cisco Duo.

I would rate this review as a 9.

Cisco Duo is primarily used for two-factor authentication to access the company network.

The features of Cisco Duo that I appreciate most include an administrator's ability to see an overall view of what types of devices users use, which helps identify risks from endpoints that might not be secure enough anymore, and you can see it in one single glance.

The benefit of this feature for my company is that it provides an easy view to see what users are doing, especially with the challenge of bring your own device. Many companies do not want to provide a company device but allow users a budget to buy what they need. If someone wants an expensive iPhone, they have to contribute some of their own money to fit it within their budget, which avoids extra costs for the company while still providing insight into what users are doing.

Regarding the pricing, setup costs, and licensing, I find that for some companies using Azure, they question why they should switch when they already have Microsoft Authenticator, which can make it commercially challenging when explaining why they need to transition to Cisco Duo. I believe you do not want everything with Azure, but it is advantageous to have your security through a security or network company, which can sometimes be difficult to communicate.

There could be better communication in explaining to customers why they need Cisco Duo. Some customers, even at high management levels, express confusion about why they should pay when a free option is available.

I have not experienced any downtime or performance issues with Cisco Duo. There was one instance of a connection problem, but support resolved it in just a couple of hours.

Cisco Duo scaled very smoothly to meet my company's growing needs and fits our requirements very well.

When evaluating the support and technical service of Cisco Duo, I find it excellent. The team understands problems quickly and helps us very efficiently. I would rate the customer service and technical support a nine out of ten.

Prior to adopting Cisco Duo, I was using Microsoft Authenticator for two-factor authentication as the only other option.

The factors that influenced my consideration for a change were scalability, as it can be utilized for more than just basic needs, and the insight it provides. I appreciate that not only can a user log in with their passcode, but administrators have visibility into user activity, allowing you to see a single dashboard view in Cisco Duo, which is very easy.

My experience with deploying Cisco Duo was that it worked well. The first time for me, I thought this is it and it is working.

I have not really seen a return on investment with Cisco Duo, as for me it is more about including Cisco Duo if it is part of the deal when we design a new network and security is required, and two-factor authentication is needed.

From a partner or integrator perspective, I believe Cisco Duo has helped reduce overall authentication-related costs, as the backend is very easy to manage. In large projects, I estimate the reduction in costs with Cisco Duo might be around twenty to twenty-five percent, sometimes more, sometimes less. It depends on the specific situation, but the ease of use and the efficiency of the help desk also contribute to this, as I had a good experience when I needed them once.

For me, the choice to invest in Cisco Duo pays off as I see it as an essential component when selling a network, incorporating it within the discussion around security and Zero Trust principles.

In considering other solutions before choosing Cisco Duo, Microsoft Azure with Microsoft Authenticator came up as a competitor, and in the enterprise, I think Cisco Duo stands out as one of the biggest competitors I know, primarily because of how easy it is to integrate on the backend.

I think Cisco Duo is doing a great job overall. If I look at it and compare it to other two-factor authentication tools, the backend is very insightful.

It is already very easy to add Cisco Duo at your website or service, such as with Cisco Meraki, where the integration is very seamless, but also with tools against key loggers. It is just click, next, next, and it is always working for me.

The winning point for Cisco Duo over others is its simplicity. It is just a security solution in a box, and it integrates very easily.

My advice to other companies considering Cisco Duo is to do a trial to check it out and see at the backend what capabilities you have, and then try it. I would rate this product an eight out of ten overall.

Cisco Duo is used for multi-factor authentication for VPN users and remote access users. I only use the MFA feature of Cisco Duo, and the application is excellent. The dashboards and everything about managing the product is clean and intuitive.

Cisco Duo benefits the company by increasing the security footprint, and it is easy to manage users, disable users, or bypass if needed in case of an emergency. The MFA feature is particularly strong, with an excellent application interface. The dashboards and everything about managing the product is clean and intuitive.

I have not implemented Cisco Duo's end-to-end phishing resistance with capabilities such as proximity verification. I am very happy with Cisco Duo as it is and would not be able to name a feature that could be improved. It was easy to set up and manage, making it an excellent product.

I am uncertain whether Cisco Duo should focus on AI or cost-effectiveness. It is not an expensive product for our company size, and I am unsure what AI could benefit in the solution.

I have been working in my area of expertise for about 12 years.

I have not experienced any downtime with Cisco Duo proxy or the Cisco Duo service in the setup. The only downtime occurs when upgrading the proxy server.

Cisco Duo scales with the growing needs of the company straightforwardly. I have not implemented the other features of Cisco Duo such as Passport, but purchasing more licenses and adding more users is simple.

I have never had to reach out to Cisco Duo's customer service or technical support, so I cannot comment from experience, but I am confident they are competent at what they do.

Prior to adopting Cisco Duo, I was using YubiKey.

Before choosing Cisco Duo, I considered YubiKey. I had been using YubiKey for some time, but when evaluating a platform to perform multi-factor authentication for the organization, I advocated strongly for Cisco Duo because I had been using the Cisco Duo product for a long time for all two-factor authentication needs, and I was already satisfied with the product.

I did not set up YubiKey, so I am not familiar with its technical specifications. YubiKey is a physical key on a keychain that is inserted into a USB port, and they are prone to breaking. Cisco Duo has always been on my mobile phone, making it simple to transfer everything when my phone breaks or I receive a new one.

My experience with deploying Cisco Duo was straightforward, following the documentation. The only issue I encountered was that the documentation was somewhat outdated regarding the file structure of Cisco Duo proxy, but this was not difficult to resolve in a few minutes.

I started the implementation, and then another project took priority, which is why Cisco Duo Directory has not been deployed.

Pricing for Cisco Duo is good, at least for the company size and scale. The setup process was simple. Cisco Duo provides excellent documentation on everything from the proxy and the RADIUS, and how the two should connect. It was a straightforward process, and I was up and running in about one day.

Before choosing Cisco Duo, I considered YubiKey. I had been using YubiKey for some time, but when evaluating a platform to perform multi-factor authentication for the organization, I pushed hard for Cisco Duo because I had been using the Cisco Duo product for a long time for all two-factor authentication needs, and I was already satisfied with the product.

I have tried Cisco Duo Directory to manage user identities, but it has not been deployed yet.

I am not currently using Cisco Identity Intelligence.

I have not noticed any increase in phishing attacks in the company recently.

I would rate Cisco Duo a 10 because it is easy to manage, quick to set up, and offers good value for the price point, contributing to the organization's security. I would recommend going straight with Cisco Duo because it offers probably the best value for the price point, and setup is quick to reach a testing phase.

Cisco Duo has not helped the company reduce overall authentication-related costs, but the organization does gain value from it, even though there is a cost involved.