Our main use cases for Cisco Duo are that we use it for all MFA with ISE for all of our service provider devices, all the servers, and related equipment.

Duo with ISE features benefit my company by making logins more secure and simpler. Everything is in one box, so we don't have multiple servers or multiple account on those servers for different device types. 

The feature of Cisco Duo that I prefer the most is centralized authentication for both TACACS and RADIUS. 

My ability to decrease time while using Cisco Duo varies. We don't change up people frequently, but one person would take me up to an hour out of my day to onboard or offboard. If we onboard 10 people I could spend my entire day giving access. 

Possible an integration with ISE where the DUIO proxy and DUO configuration can be done on ISE instead of separate portals.

I have been using Cisco Duo for five years now.

Regarding the stability and reliability of the platform, there have been issues. Cisco Duo has their issues, and they are effective about notifications saying they're having login issues or push notification issues; none of it has really affected me. They have backups, and I haven't noticed any issues with them.

Regarding its scalability, I haven't hit any limits yet, and I've got 1,000 users in there with no issues. I just go to my sales partner and request more licenses, and that's it. Since it's a cloud solution, I don't have to worry about it.

I never had a chance to experience anything with their customer service and technical support bsince I never had to reach out to them for anything.

Positive

We did not use or consider other solutions that do the same that Cisco Duo does. We went straight to Duo since we used it in conjunction with ISE.

The deployment of Cisco Duo is very simple. It's not hard at all. You just point your device to it, go into the portal and register, and you're done. There's nothing complex about it.

For me, the biggest return on investment when using Cisco Duo is my time. With multiple servers and different types of servers, if someone is onboarded or offboarded or they forget their password, I would have to change it in ten different places or more. Now I don't have to do that; I just do it in one place, and I'm done, so that helps.

My experience with the pricing, the setup costs, and the licensing of the solution is that it's cheap compared to running multiple other servers to do the same job. 

There aren't any new features or functionalities in Cisco Duo that my company has started using recently; we use it primarily for the authentication portion. There are other features we can use, yet we haven't turned those options on yet, so that's more a matter of time than anything.

We have many different vendors and types of devices that we require MFA for login.  That said, Duo helps bring all of those accounts into one system, in conjunction with ISE, you have one username, one password, and you access all the devices instead of having every device have its own credentials. It lowers the number of passwords you need to have.

Cisco Duo is on the right track for improvement. A lot of their devices already integrate with it now. They keep adding features for more devices that interact natively with it, instead of having to have a third-party server to reach out to Duo.

I would rate Cisco Duo overall about an eight out of ten; it's a strong product.

Our main use case of Cisco Duo in my company is for two-factor authentication.

What I appreciate most about Cisco Duo is the fact that I can input the code instead of acknowledging it through the app. If I'm overseas, I can simply input the code. This benefits my company by meeting and satisfying the security requirements imposed on the network by the security team.

My impression of Cisco's identity intelligence capability to detect and respond to identity-based risks effectively is that it's a great product. 

The phone is the preferred location for Cisco Duo installation, not a separate key fob, as SecureID used to do. That is the preferred method, so I don't see any other options. I have never gone into Cisco Insider.

I only use Cisco Duo on my phone, so I am unsure about potential improvements. I don't think it can be installed anywhere else. I'm unsure how to disable the ping notification sound on my phone when using Cisco Duo. I don't know how to silence it. That's the most annoying part when I'm trying to be quiet. The ability to tweak it as an administrator could make it a ten. Note that every product needs some kind of improvement.

I have been using Cisco Duo personally for four years. In my company, we have been using Cisco Duo for two years.

Cisco Duo is rock solid in terms of stability and reliability.

We are fairly large and there's no issue with how Cisco Duo scales with the growing needs of my company. Plus, we're traveling all over the globe, it works globally.

I have not had any personal experience with Cisco Duo's customer service and technical support. We've had very few complaints.

I have only experienced SecureID when considering other solutions before choosing Cisco Duo. It was kind of clunky when I used it. Cisco Duo is not more clunky than SecureID.

My experience with the deployment of Cisco Duo is that it's pretty easy compared to SecureID, and that's the only thing I can compare with, though that was a long time ago.

For us, the biggest return on investment when using Cisco Duo is the ease of deployment and its rock-solid performance. If it's rock solid, we can't complain.

I have nothing to compare against the pricing, the setup cost, and the licensing of Cisco Duo, but it satisfied the management. For Cisco shops, that's sufficient.

The only other solution I can compare to is SecureID, which is cumbersome.

There are not any new features or functionalities in Cisco Duo that my company has started using recently; it's just straightforward two-factor authentication.

I have not used Cisco Duo's conversational AI interface.

Regarding the feature called Advanced Identity Threat Detection and Response in Cisco Duo, I've heard of the term, and I've seen the feature mentioned. I'm not quite sure what it is. I've noticed recently that it's asking me to input a PIN.

I do not yet have a complete passwordless environment in my company as we still have two-factor, with the first level of authentication being Active Directory authentication, which involves a password. This solution adds to that.

From one to ten, I would rate Cisco Duo overall a nine.

My main use cases for Cisco Duo involve working for a public school district, specifically in my administration building, where I manage the C-suite users, finance, HR, and my front office secretaries at my sites.

Using Cisco Duo benefits my organization by making it harder for potential threats to access our systems, especially since we work in public education and are a huge target right now.

What I most appreciate about Cisco Duo is the ease of use.

The strong security authentication system has been easy while logging in. I just use the app. 

The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem. It's also helped stop the sharing of passwords. You'll have somebody that's out one day and somebody will just sit down at their computer and use that person's password. We can now stop a lot of that stuff.

There is always room for improvement.

I have been using Cisco Duo for about two years.

I have experienced no issues regarding the stability and reliability of Cisco Duo.

I have not scaled Cisco Duo yet. That said, my understanding is it will not be an issue when the time comes.

I would assess the customer service and technical support of Cisco Duo as a seven out of ten, as I do not use it frequently. I did find a recent communication webcast engaging.

Neutral

I did not consider any other solutions before selecting Cisco Duo, as I inherited it when I got hired after someone else had begun the implementation phase.

It took me a while to figure it out. I went to every user snad forced them to set it up. I might have done it the long way. 

I use Cisco Duo at a very basic level for the most part and I wear many hats. Cybersecurity is one of them, and I have pretty much rolled out Duo by myself as the only one managing it.

I have not seen any ROI with Cisco Duo that is immediately apparent. I assume in the back end, it has saved me from other issues that could have happened. I feel much safer having it in place. It's providing peace of mind.

The pricing, setup costs, and licensing are all good. I haven't had any issues.

I had no issues with pricing, setup costs, and licensing since I went through a VAR, got a quote for 600 licenses, which is what we currently use, and I annually renew it.

I did not purchase the solution on AWS Marketplace. 

My advice to other organizations considering Cisco Duo is to implement this solution. 

I would rate Cisco Duo overall at probably an eight out of ten.

Our main use case for Cisco Duo is multi-factor authentication, specifically setting up Zero Trust for different users within our organization.

Duo features have specifically benefited our organization by allowing us to add security measures. Whenever you add something security-wise, it can add either more complexity or slow down access. Anything that we could quickly use simply and not have any interruption while trying to access a website has been beneficial.

The features of Cisco Duo that I prefer the most include the one-time passcodes and the push notifications, which are much quicker with Duo for some reason, making it my favorite aspect from a user experience standpoint. 

To improve Cisco Duo, the biggest consideration is the licensing standpoint; the most common issue I've found is customers not setting up the Active Directory sync properly, leading to inflated licensing usage when they try to delete inactive users that are still being charged. An additional feature that should be included in the next release of Cisco Duo is a password manager.

I've used hte solution for five years.

There has been no downtime, crashes, or performance issues with Cisco Duo.

Cisco Duo scales with the growing needs of our organization by making it easy to acquire more licensing, especially with an enterprise agreement, which allows built-in growth and minimizes worries about licensing as we expand. 

We have expanded usage of Cisco Duo; it has been smooth, and I have no complaints there, but to be fair, we are very familiar with Cisco ordering processes.

Compared to Cisco, the general support I experience is fantastic; I have no complaints about it.

Positive

Prior to adopting Cisco Duo, I was using Okta to address similar needs.

What stood out to me in the evaluation process when comparing solutions was Cisco Duo's simple integration with the Cisco ecosystem and the helpful documentation and learning resources available for our managed service team, especially a dropdown menu in the Duo dashboard that provides useful learning material.

The Active Directly sync is a bit difficult during implementation. Other than that, the deployment is smooth.

I can say that I have seen negative ROI with Cisco Duo since it adds an additional cost for customers who may find alternatives through Microsoft Defender; however, existing users of Duo remain happy with it and the integration with the rest of Cisco.

My experience with pricing, setup costs, and licensing has been complaint-free, although the biggest threat to Duo is Microsoft's EA, where their version of Duo is integrated, causing many friends to feel forced to stay within that ecosystem due to the reliance on calling, email, and Office.

Before selecting Cisco Duo, I considered Okta, which I found to be more expensive; they do have great features regarding identity and the app dashboard. However, in the end, mostly we have feature parity. 

Also, the way Microsoft integrates their enterprise agreement obligates users to stay with it rather than paying for additional products.

I did not purchase the product on AWS Marketplace.

Regarding new features or functionalities in Cisco Duo, we have not adopted anything recently from the end customer standpoint; we've had that setup from day one. 

I evaluate the benefit of having a complete passwordless environment in our organization by acknowledging that we have not gone passwordless yet.That will be a next step, although we want to learn more about it before implementation. My hesitation to going passwordless is due to a lack of knowledge and time to learn about it and implement a process to convert everybody over. Many of our internal employees aren't even using password managers, which is concerning, so transitioning them straight to passwordless is a challenge. 

We do not utilize the Advanced Identity Threat Detection and Response in Cisco Duo. We're primarily using Cisco Duo for multi-factor authentication, setting up different security levels for our IT team and different groups for access to various internal resources, however, we haven't implemented anything advanced with detection or response. 

I have not used Duo's conversational AI interface for admin tasks. 

My advice to other organizations considering Cisco Duo is to get the provisioning dialed in before deployment to avoid being hit with overages, as this has been the main struggle we've encountered, which I've seen in other organizations as well. 

On a scale of one to ten, I rate Cisco Duo a nine.