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Great platform, excellent support.
What do you like best about the product?
The support level is amazing and the platoform is easy to use.
What do you dislike about the product?
Nothing significant, I think that every platform has room for improvement. Although there are some issues with data import at times.
What problems is the product solving and how is that benefiting you?
Drata gives us an easy to use platfrom with a great UI. Compliance can be quite difficult but Drata helps to simplify the process.
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Continuous improvement causes some glitches. Very responsive support network.
What do you like best about the product?
Drata has made our compliance program much more structured and regimented. The guiedlines and timelines keep us up to speed on what we need to review and update. The software is very user friendly. Implementation was very easy. I am on the software daily to monitor our cybersecurity system. Customer support responds quickly. Even when I have a more difficult question, they keep me apprised.
What do you dislike about the product?
Drata seems to be continually improving their system. There were some times when they implmented features that seemed to generate some false negatives on testing. These were resolved quickly, but we sometimes spent time investigating these that we would have liked to save.
What problems is the product solving and how is that benefiting you?
Keeps programs and tasks in order and allows us to put all our information in one place. We are small, very lean company. I am not a technology person. However, the software is easy to use and intuitive.
Extremely useful compliance tool
What do you like best about the product?
Automation of audit tasks.
Easy high overview of status of tasks and event tracking, status of functions.
Easy high overview of status of tasks and event tracking, status of functions.
What do you dislike about the product?
Would like more customisation on security quiz.
What problems is the product solving and how is that benefiting you?
Compliance
Integration with IT systems for automated checks
What do you like best about the product?
Drata made it pretty easy to integrate with our major systems for IdP (Google) and MDM (Hexnode), even without installing any extra agent. We would then be notified if anything went out of compliance automatically. We could also exclude service accounts for any negative notification. Pretty neat!
What do you dislike about the product?
The Policy Center is a bit confusing to use, especially the options to "see current version" or edit the policy. Other than that, pretty clean platform!
What problems is the product solving and how is that benefiting you?
We used Drata heavily for our SOC 2 Type 2 auditing, it was a vital piece of the whole process and we successfully passed it!
Has helped our team stay compliant
What do you like best about the product?
Drata helps us maintain all our security compliance activities in one place. The application for the most part is easy to use. And has a short learning curve.
We also like their support team. They have been helpful when we needed help.
Additionally, Drata continues to add new features to the platform. We are able to manage more of our compliance activities in Drata rather than outside Drata.
We also like their support team. They have been helpful when we needed help.
Additionally, Drata continues to add new features to the platform. We are able to manage more of our compliance activities in Drata rather than outside Drata.
What do you dislike about the product?
There is nothing to dislike. There were some obvious feature gaps when we started using it but they have filling those gaps at a rapid pace.
What problems is the product solving and how is that benefiting you?
Helps us achieve SOC 2 compliance and stay compliant.
a friendly UI to work on compliance, with acceptable automation
What do you like best about the product?
I think its interface is friendly, easy to understand and intuitive.
What do you dislike about the product?
Feature requests are not always taken into account (although I know they are compared against other clients) and the result of the review of an FR is not communicated in the best way, so that we can know the status.
However, some CSs have improved this process, but in the end, everything remains in a backlog.
However, some CSs have improved this process, but in the end, everything remains in a backlog.
What problems is the product solving and how is that benefiting you?
Maintain an optimal Security posture, which allows for streamlining business processes with new clients.
However, I must say that more work is required to minimize the efforts required in manual interventions as much as possible.
An example of this is that when I seek support to fix an issue, I am given a CSV template, which requires manually popularizing it. This doesn't make sense when you talk about automation.
However, I must say that more work is required to minimize the efforts required in manual interventions as much as possible.
An example of this is that when I seek support to fix an issue, I am given a CSV template, which requires manually popularizing it. This doesn't make sense when you talk about automation.
Intuitive Platform
What do you like best about the product?
Drata makes management of compliance as easy as possible. The hard part, once you go down this path is up keep.
What do you dislike about the product?
The amount of work required to get to compliance, in this case SOC2.
What problems is the product solving and how is that benefiting you?
SOC2 compliance helps us win more business.
Fantastic Compliance and Security Platform
What do you like best about the product?
Drata centralizes and helps to automate your compliance needs under one solution; audits, vendor mgt, risk mgt, policy mgt, assets, reporting, and a trust portal.
What do you dislike about the product?
I honestly cannot think of one thing. Drata continues to bring feature after feature to improve the product.
What problems is the product solving and how is that benefiting you?
Allows a small team to work more effciently by automating various tasks that typically would take weeks to complete.
Seamless Communication and Solid Work Ethics but Room for Improvement in User Education
What do you like best about the product?
Efficient Communication: Despite the time zone difference, the communication with Drata's compliance team has been exceptionally smooth. I can easily reach out during my working hours and receive a prompt reply by the next morning.
Flexible Tools: Not only do they offer a built-in chat tool, but they're also flexible enough to let me use third-party tools like Google Docs for commenting.
Outstanding Work Ethics: Being the sole point of contact for compliance in my small company, I've worked with the Drata team more closely than with some of my colleagues. Their professionalism, punctuality, and respectful manner exceeded my expectations.
Flexible Tools: Not only do they offer a built-in chat tool, but they're also flexible enough to let me use third-party tools like Google Docs for commenting.
Outstanding Work Ethics: Being the sole point of contact for compliance in my small company, I've worked with the Drata team more closely than with some of my colleagues. Their professionalism, punctuality, and respectful manner exceeded my expectations.
What do you dislike about the product?
Lack of Deep Understanding: While Drata's tool excels at guiding users through compliance tasks and significantly aiding in increasing the readiness percentage, there's room for improvement when it comes to instilling a deep understanding of the 'why' behind the compliance requirements. Although the compliance team is very helpful in answering many of these 'why' questions, it would be advantageous if such knowledge were incorporated directly into the tool. This would eliminate the need for users to remember all the intricate details and could serve as an ongoing resource for understanding compliance deeply.
Gap in Audit Preparedness: The tool is designed to make you compliant but not necessarily audit-ready. Users are left to themselves to make the connections between policy requirements, company statements, and actual practices.
Gap in Audit Preparedness: The tool is designed to make you compliant but not necessarily audit-ready. Users are left to themselves to make the connections between policy requirements, company statements, and actual practices.
What problems is the product solving and how is that benefiting you?
Gaining trust in our security practice internationally, beyond local market.
Best SOC 2 compliance management tool we found
What do you like best about the product?
Fast moving team that develops features quickly; by far the best UI compared to Tugboat and Vanta; agentless evidence checking (unlike Vanta) which is a much more secure architecture.
What do you dislike about the product?
Still a young and maturing product. Overly prescriptive in how to implement and evidence certain controls. For example, we handle network access management through security groups, but their automated evidence collection checked for NACL rules instead. There's not always enough flexibility to handle different controls, let along custom controls. So, you'll still end up uploading a fair share of manually collected evidence.
What problems is the product solving and how is that benefiting you?
All of our compliance readiness is handled well in one place. They are also very good at automating all the tasks needed to maintain readiness: it would be like herding cats to do that by hand.
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