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Drata intuitive application and amazing people
What do you like best about the product?
We went though our first SOC 2 review all manually with Drata we are saving time and money and becoming more secure. The Drata platform is fantastic but the people of Drata are the key. Elise Spitzer our Customer Sucess Manager meet with us weekly to help us from day one though the audit.
What do you dislike about the product?
A few more intigration would be helpful but they are working on that,
What problems is the product solving and how is that benefiting you?
It helps us write effective policies and automate internal controls
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Exactly what I had hoped for in a compliance platform
What do you like best about the product?
One of the biggest benefits has been the policy templates; they have been a big help in understanding what needs to be done as we prepare for our first certification. The Risk Assessment and Vendor Assessment modules have also been extremely helpful.
What do you dislike about the product?
I don't have any complaints; the platform is very intuitive to use and comes with great support.
What problems is the product solving and how is that benefiting you?
We had 0 official policies in place; the policy templates in Drata were a big part of the decision process, and have been extremely helpful in getting the necessary policies in place. I have also been unsure about how the risk assessment process should continue, and the portal provides a complete overview of how to walk through the assessment, remediation and ultimately the risk report.
The portal is very intuitive to use; any user getting access to Drata has very quickly found exactly what they needed in the portal with only minimal guidance.
The portal is very intuitive to use; any user getting access to Drata has very quickly found exactly what they needed in the portal with only minimal guidance.
From manual to automated in only a few weeks!
What do you like best about the product?
As a small business, we had struggled through a fully manual SOC2 Type 1 audit. As we started the type 2 process, it became immediately apparent that we needed a better solution. We were lucky enough to have Elise as our Customer Success Manager, and truly believe she made our onboarding and adoption more successful.
Drata makes syncing, tracking, and incorporating our external systems a breeze. While our Audit is ongoing, we've already noticed the process being smoother as all our controls, evidence, and document requests are easily tracked and shared with our auditors.
The support from Drata (again, huge shout out to Elise) is top notch. We get valuable answers to all our questions quickly, adding to the overal time savings.
Drata makes syncing, tracking, and incorporating our external systems a breeze. While our Audit is ongoing, we've already noticed the process being smoother as all our controls, evidence, and document requests are easily tracked and shared with our auditors.
The support from Drata (again, huge shout out to Elise) is top notch. We get valuable answers to all our questions quickly, adding to the overal time savings.
What do you dislike about the product?
Not a dislike, per se, but we are eagerly looking forward to Drata's improved RBAC controls, improved syncing with our HRIS (especially around policies), and more granular controls for bulk-uploading evidence in the personnel and device management sections. To be clear, this does not detract from our success with Drata - but would be nice-to-haves!
What problems is the product solving and how is that benefiting you?
Drata is helping us solve a wide array of onerous tasks including: SOC2 audit compliance, Vendor Onboarding, Risk Management, and policy management. This has resulted in huge time savings for us
start to finish support!
What do you like best about the product?
Nick, our client success manager, has walked us through the process. He is always available for help, along with chat support. The chat agents have all been fantastic to work with and have taken the time to learn about our company's specific needs and tailor their help and responses to accommodate that. The platform is very user-friendly and as a non-tech person by trade, I have been able to lead the entire audit with the help of everyone on our Drata support team. While SOC2 (and therefore Drata) are set up primarily for a saas type of company, in which we are not, there have been some things that we have had to modify or exclude to work for us and everyone there has helped us work through these issues.
What do you dislike about the product?
We are waiting on the Mulri-Tennent feature to be rolled out as well as integration with Mosyle.
What problems is the product solving and how is that benefiting you?
We required SOC2 compliance to be able to continue working with some Fortune 500 companies. Drata is making this process as painless as possible.
Save time, save headaches, just use Drata
What do you like best about the product?
Although I don't usually write reviews, I feel compelled to share my positive experience working with Drata. Undergoing any audit is a massive lift for those being audited. The entire process is confusing if not done correctly. Drata has made the process simple, easy, and innovative.
Our dedicated Customer Success Manager, Gabriella, has been incredible! As a fast-paced company, we relied heavily on her excellent communication skills, and she delivered consistently. Throughout our experience with Drata, Gabriella has been a reliable source of information and support. Additionally, everyone we interacted with at Drata was helpful and accommodating.
Overall, I highly recommend Drata for their exceptional service and expertise.
Our dedicated Customer Success Manager, Gabriella, has been incredible! As a fast-paced company, we relied heavily on her excellent communication skills, and she delivered consistently. Throughout our experience with Drata, Gabriella has been a reliable source of information and support. Additionally, everyone we interacted with at Drata was helpful and accommodating.
Overall, I highly recommend Drata for their exceptional service and expertise.
What do you dislike about the product?
There are not too many complaints here. A few features could be added to make it easier to view documents for auditors. Other than that, the features come in quickly and Drata is very serious about customer feedback.
What problems is the product solving and how is that benefiting you?
Easily undergoing audits that range from SOC 2 Type 2 to ISO 27001
The Drata platform is great for getting audit ready and monitoring compliance
What do you like best about the product?
Drata's platform offers a wide range of features and guidelines that enabled us to get started with compliance and helps us to continuously stay on top of our data governance requirements. The policy templates and management system make it easy to create policies that are aligned with industry standards and regulations. The platform's automated tracking and reporting capabilities for connected third party tools and platforms enable us to ensure compliance with relevant laws and guidelines.
Victoria, our Customer Success Manager, provided us with exceptional support, addressing all our inquiries promptly and introducing us to relevant external companies for audit and penetration testing.
Victoria, our Customer Success Manager, provided us with exceptional support, addressing all our inquiries promptly and introducing us to relevant external companies for audit and penetration testing.
What do you dislike about the product?
There were a few technical issues while connecting some of our third party systems to Drata due to the custom configurations in our company. All technical issues could be resolved in the end and the support was very responsive throughout.
What problems is the product solving and how is that benefiting you?
Drata's all-in-one platform enables us to automatically monitor our IT systems, keep track of required documentation and provide all relevant information to auditors. This helps us save time, reduce the risk of errors or oversights and, overall, keep the compliance beast at bay.
Drata Makes the SOC 2 Compliance Process 100x Easier
What do you like best about the product?
Drata oulines the necessary steps to gain SOC 2 compliance and provides high quality support duing the process. I've thoroughly enjoyed working with my Drata Customer Support Manager, Craig Macaraeg.
What do you dislike about the product?
Not applicable - no dislikes about Drata to note.
What problems is the product solving and how is that benefiting you?
SOC 2 compliance would be cumbersome and likely unrealistic for start ups and small businesses without Drata.
Daily Compliance Means Audit Season isn't Even a Day Long
What do you like best about the product?
Before Drata, I was managing an audit manually. It took almost 3 months between auditor pre-checklists, dropbox, talking to HR, Finance, and having a multi-day grueling audit to show all evidence.
I've been a Drata customer for 3 years, after the initial setup, ongoing audit has been virtually no added work. It connects to my HR/Finance/IT systems and securely keeps track of all evidence.
With drata, it took that same 3 months to get everything into the system, but I could do it on my schedule. After I got to 100% compliance (which you can see in the dashboard daily), it became seamless thereafter.
The auditor logs in, sees the evidence, and it is just one call, instead of multiple all day sessions.
I've been a Drata customer for 3 years, after the initial setup, ongoing audit has been virtually no added work. It connects to my HR/Finance/IT systems and securely keeps track of all evidence.
With drata, it took that same 3 months to get everything into the system, but I could do it on my schedule. After I got to 100% compliance (which you can see in the dashboard daily), it became seamless thereafter.
The auditor logs in, sees the evidence, and it is just one call, instead of multiple all day sessions.
What do you dislike about the product?
I wish it handled FedRamp and other very niche audits.
What problems is the product solving and how is that benefiting you?
SOC2, ISO27001 COmpliance
Made our SOC 2 a breeze
What do you like best about the product?
SOC 2 can be a monster project of policy compliance and training. Drata's framework for managing all aspects made it easily manageable
What do you dislike about the product?
No downsides. Well worth the price. If you tried to do this using folders, spreadsheets and word docs you'd spend more in time and errors.
What problems is the product solving and how is that benefiting you?
As a Saas company with PII stored in our systems, security and data compliance is paramount to giving our customers peace of mind. Drata maks this easy.
An all-in-one solution for audit evidence collection and sharing
What do you like best about the product?
Drata has the most mature and robust offering in the compliance/evidence repository space. They have managed to navigate the line between the customer's needs and the auditor's requirements successfully, resulting in a friendly and easy to use UI that significantly reduces overhead.
The support from our CSM, Laci, has been exceptional. We're an active customer who constantly provides product feedback, and Laci ensures this is communicated to the product team and Drata leadership.
The support from our CSM, Laci, has been exceptional. We're an active customer who constantly provides product feedback, and Laci ensures this is communicated to the product team and Drata leadership.
What do you dislike about the product?
Currently, making changes to policies in Drata does not trigger an approval flow. Therefore, we edit our policies outside of Drata and then upload them. This isn't ideal and creates double-work. It also increases the risk of the wrong version being stored/updated. Please note that policies CAN be updated directly in Drata; our issue is the lack of an automated approval flow when changes are made.
What problems is the product solving and how is that benefiting you?
A single source of truth repository for evidence required by a third-party auditor.
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