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Why not sooner?
What do you like best about the product?
The Customer Success Manager, Jessica Diangson. Always clear, concise, and helpful. Every meeting ended with clear next steps.
What do you dislike about the product?
No Rippling integration as of yet. The released date kept being pushed back. Aargg.
What problems is the product solving and how is that benefiting you?
They are prepping us to be SOC2 compliant. The portal makes it easy for us to keep track of everything in a user friendly way.
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Great product and team of people
What do you like best about the product?
The product is very simple to use. It makes tackling large compliance requirements much easier by clearly breaking them down and providing clear guidance. Both Noah B and Craig Macaraeg on the customer success team have been excellent in supporting us and making sure we are staying on track with our goals, he's great at taking his time with us and making sure we get what we need while also providing expertise and guidance.
What do you dislike about the product?
Some minor UX and power user-focused aspects could be improved. For example, list and table pagination and navigation - remembering table location when navigating back and forth, or more easily viewing all items on in a table easily without paginating.
What problems is the product solving and how is that benefiting you?
They are helping us attain and attest to our users and customers that we are compliant with several industry-standard security frameworks. This is extremely valuable to us and our customers.
Great experience with Drata
What do you like best about the product?
Our point of contact, Jessica, was excellent. She kept us on track to receive our SOC 2 when many other things were happening within our business.
What do you dislike about the product?
You're paying for the platform, resources, and personnel, but Drata is on the pricier side. And the price of the audit is not included.
What problems is the product solving and how is that benefiting you?
Drata is helping us get SOC 2 certified. They keep us on track and provide us with the resources.
The best to do it!
What do you like best about the product?
Drata has made it simple to monitor most of our compliance needs in one place. The work is no longer just on me because I can set controls to owners and let them be in charge of that task. Compliance made easy.
What do you dislike about the product?
So far, so good. Drata has really helped us that I don't have negative things to say about the company or the team at Drata.
What problems is the product solving and how is that benefiting you?
Continuous monitoring and has helped us prioritize what needs to be done our compliance journey
Great Product, Amazing Support
What do you like best about the product?
Drata is easy to set up, and a huge time and money saver compared to the consultants we hired to prepare us for our SOC 2 Type II. The customer support is top notch; our account exec is on the ball and has been very helpful during our preparation, and the online chat support is both fast and thorough.
What do you dislike about the product?
Our only mild frustration is that the Jira ticketing integration could use some love -- but it's still solid for a beta, and evolving quickly! Given the responsiveness of the team and their open roadmapping, I anticipate this will be improved quickly.
What problems is the product solving and how is that benefiting you?
Automated data collection for monitoring and SOC 2 readiness: it's hard to overstate how much faster and cheaper it is than using consultants or rolling our own monitoring program.
Flexible software and best in the market compare to other products.
What do you like best about the product?
Ability to quickly request changes into their product to best fit my team's need. Drata is always improving and adding to their product to keep up with the industry in their space.
What do you dislike about the product?
Some things on the roadmap took longer than expected to deploy. The UI can also be a bit clunky and don't feel right with the workflow. Such as jumping into controls or policies as a quick link instead of doing a full search and back out a screen. Policy editor and out of the box does not support the file format to be easily edited.
What problems is the product solving and how is that benefiting you?
There are many features inside Drata that provides an easy container to provide evidence quickly to an auditor to remove the need of using a spreadsheet or cloud storage.
A winning combination of technology and team
What do you like best about the product?
The Drata team is very responsive. Whether it's the in-product chat or our rep, they not only answer every question but link to supporting documentation when it exists. The team took the overwhelming process of compliance and made it very accessible.
What do you dislike about the product?
Certain parts of the product take several clicks to get to. I would like to be able to save favorite controls or sections for faster access in the future. My current workaround is a bookmarks folder, but I would ultimately prefer this in the product.
What problems is the product solving and how is that benefiting you?
Drata is helping us maintain our SOC 2 security posture. Our customer's security is a top priority. Drata's continuous monitoring and connected accounts make this easier to manage.
Awesome for SaaS Startups Selling to Enterprises
What do you like best about the product?
The integrations are solid and it's clear the direction of the platform is ahead of the competition.
Also the support has been great and my Customer Success Manager, Noah, has been incredibly responsive.
Also the support has been great and my Customer Success Manager, Noah, has been incredibly responsive.
What do you dislike about the product?
Nothing so far. Any type of compliance is going to take a ton of work so they can't just magically make that disappear BUT they can make it a ton easier to dive in and get started.
What problems is the product solving and how is that benefiting you?
SOC2 Type 1 + 2 & ISO 27001 compliance.
As a startup we have limited resources, so finding the right partner here to minimize time to compliance is critical, esp for enterprise clients.
As a startup we have limited resources, so finding the right partner here to minimize time to compliance is critical, esp for enterprise clients.
Quarterly review of Morgan Hickey
What do you like best about the product?
We do use the policies which makes the ISO, SOC, and HIPAA more friendly. Morgan Hickey helps us a lot during the process with every documentation needed for audits and for clients as well
What do you dislike about the product?
I would say that the only part that bother us will be the pricing. We reached out to add ISO27701, but the pricing compared to other products out there was triple, which made us use another service.
What problems is the product solving and how is that benefiting you?
Communication and trust with clients, as well as creating templates for necessary documentation that would have taken precious time from the core team to prepare otherwise.
Simplified SOC 2 Compliance
What do you like best about the product?
The dashboards clearly outline what tasks you have completed and which are outstanding, making it easy to understand and forecast how much work is remaining. Drata's experts are also very quick to respond to questions and provide thoughtful insight.
What do you dislike about the product?
The kickoff call didn't address every question I had about the process of achieving SOC 2, it still wasn't entirely clear how to hire an auditor and what their role would be in the process.
What problems is the product solving and how is that benefiting you?
Drata makes it very clear exactly which tasks are required for your compliance framework, and if there is any ambiguity then you can ask a person for clarification and you'll get a response in a few minutes.
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