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Superb AI and OnLine Customer Support & Service
What do you like best about the product?
Drata makes the process of preparing for the Compliance Certifications straight-forward. The template process is excellent and allows us to easily customize the tempates to our specific business environment. The best part about Drata is the Customer Service which is on-line and always accessible no matter what time of day I'm working. They have 3 components: 1) A.I. Support, which I'd say meets my needs 60% of the time; 2) Product Support (how to use the software); and Compliance Support (how to understand the details / nuances of compliance). Both are highly accessible and I never wait more than 5 minutes for a response from a Human. Product Support is excellent, while I've come to rely on the Compliance Support greatly. Again, always contact via text with a Human and their service is excellent always guiding your compliance questions in the right direction and don't give up until they know you've understood completely, by offering examples and recommendations often.
What do you dislike about the product?
So far, I cannot give any negatives that I've run into. In my opinion, if the support and service is there when I need it, and my answers are getting adequate replies, I am quite happy with the Drata Product & Services.
What problems is the product solving and how is that benefiting you?
Providing us a templated approach to how we organize to gain SOC-2 Type-2 Compliance. Utilizing the tool and support structure Drata Supplies is greatly helpful.
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User-friendly platform enabling GRC automation
What do you like best about the product?
Drata offers an interface that is very intuitive and that reduces the implementation and operation workload. The range of available features matches the scope of a SOC2 or GRC program that a small or medium entreprise typically needs.
What do you dislike about the product?
The audit hub module in Drata requires improvement.
What problems is the product solving and how is that benefiting you?
Centralizes the GRC activities, evidence and collaboration efforts, I also like the various automation functions Drata comes with.
Security Analyst
What do you like best about the product?
Upsides most certainly are making it way more easier for us to stay compliant with numerous frameworks such as SOC 2, GDPR, HIPAA etc. It makes it easy to keep track of all the controls, tests that remind us of failed controls but also tasks that provide a reminder of upcoming taks that will have to be completed.
What do you dislike about the product?
Apart from a few minor issues and bugs that appear on some occasions, not much I can point out. It's been working flawless so far.
What problems is the product solving and how is that benefiting you?
Drata helps us stay compliant with SOC 2.
Superior Care, Flexibility and Knowledge
What do you like best about the product?
We have been using Drata for a couple of years now, but we had a third party managing it until the beginning of this month. Within my first 2 weeks, I was reached out to in order to set up an introductory call concerning our service, renewal, questions, and concerns and even reached out to support for a couple of questions I had regarding a vendor. They handled every question I had with clarity and tons of resources! Would absolutely recommend Drata to anyone looking for help with their compliance- the platform is very easy to navigate once you understand where things are...almost tracks itself. Thanks to them we achieved our SOC 2 Type II audit with flying colors and no exceptions!!
What do you dislike about the product?
Nothing so far! My only hang-up is knowing when to treat a contractor as a contractor or a vendor (if they work for a company) and how to decide which is best, but my support agents helped me immediately.
What problems is the product solving and how is that benefiting you?
As a new IS Manager, Drata helps me stay on track and know EXACTLY what needs to be done. As mentioned before, thanks to Drata we passed our last audit with no exceptions!
Drata provides an amazing product and very helpful support.
What do you like best about the product?
Drata's product solves a lot of our compliance problems in a very neat and efficient way, from helpful dashboards and monitoring systems to the audit support itself. The customer success teams are also very helpful, quickly available, friendly, and caring.
What do you dislike about the product?
In my company we have to use outside tools to collect all the evidence for the audit, even though we also have it in Drata mapped to some controls, not all of it can be conveniently collected in one place with linear view.
What problems is the product solving and how is that benefiting you?
Drata helps us see where we are with our security compliance goals, as well as monitor and supervise employees' compliance with our policies, and guide us through the audit preparation.
Great Event
What do you like best about the product?
The team is very diverse and the technology is easy to understand.
What do you dislike about the product?
I wish there were more events so other people in the GRC space can connect more often.
What problems is the product solving and how is that benefiting you?
Speeding up the time it takes for us to complete projects.
Great way to automate compliance
What do you like best about the product?
eliminates or reduces the manual data collection process
What do you dislike about the product?
still working out bugs with integrations and apis
What problems is the product solving and how is that benefiting you?
soc compliance
Drata is a game changer
What do you like best about the product?
Drata has been instrumental in helping our team become rockstars at compliance. The integrations are the best part of the platform as it has helped to drastically reduce the time spent on all things compliance.
What do you dislike about the product?
I do not have any dislikes. We truly love Drata.
What problems is the product solving and how is that benefiting you?
Managing our frameworks and having all our compliance information in a single place making it all easy to manage.
Accelerates time to compliance
What do you like best about the product?
Automated Evidence Collection saves a huge amount of time.
What do you dislike about the product?
Sometimes, controls are specific to certain technologies.
What problems is the product solving and how is that benefiting you?
Evidence collection for compliance programs.
Drata - All GRC needs across the enterprise
What do you like best about the product?
It is optimal having access to all of the required functions in one place for Vendor Management, Customer Due Diligence, Trust Portal, Policy, Control Frameworks, and managing the certification process for compliance.
What do you dislike about the product?
Not FedRAMP certified - need more integrations
What problems is the product solving and how is that benefiting you?
Trust portal was first. Unifying evidence across controls is amazing.
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