We use the tool for managed detection and response.
Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
284 reviews
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Great solution for endpoints that provide absolute security
What do you like best about the product?
Visbility and easy to understand, investigate issues
What do you dislike about the product?
Actually, the price of the licenses because this solution don't give you a lot of discounts when you exchange of solution.
What problems is the product solving and how is that benefiting you?
When successfully deploying a project, Cylance proves to be useful. In our company, we configure it to analyze everything, which does generate a significant number of alerts. However, with a skilled team, it becomes a valuable tool. The observability it provides is excellent, offering insights into what is happening in our environment. Prior to adopting Cylance, we experienced numerous false alerts, leading to a constant feeling of being unprotected. Since transitioning to Cylance, we can rest assured and sleep better at night.
An easy-to-implement solution for managed detection and response
What is our primary use case?
What is most valuable?
The tool's most valuable feature is its ease of implementation.
What needs improvement?
Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement.
For how long have I used the solution?
I have been working with the product for eight months.
What do I think about the stability of the solution?
I rate Arctic Wolf Managed Detection and Response's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a ten out of ten. My company has around 450 users who use it 24/7.
Which solution did I use previously and why did I switch?
We were using a product from a local Danish vendor. We switched to Arctic Wolf Managed Detection and Response for cost and capabilities. It offered more features and better support, including superior threat intelligence feeds.
How was the initial setup?
I rate the tool's deployment an eight out of ten, which took nine weeks to complete with two resources. Operational maintenance is relatively minimal and very easy to manage. However, functional maintenance requires a skilled resource like me. The extent of personnel needed depends on the size of the organization. As the organization is not very large, I can handle it independently in my current role. However, I anticipate needing at least five or six people for maintenance tasks in a larger company, such as my previous role. The resource requirement aligns with the company's size.
What about the implementation team?
We did Arctic Wolf Managed Detection and Response's deployment in-house.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a nine out of ten.
What other advice do I have?
Before choosing a security solution, it's crucial to conduct thorough due diligence. Consider factors such as the vendor's approach, strategy, and compliance with data protection regulations like GDPR. Assess the vendor's data centers, their capabilities for shifting data around in case of issues, and their approach to DLP (Data Loss Prevention) detection. Evaluate whether the services offered align with your company's strategy and needs.
Review the different agreements provided by the vendor, including Managed Detection and Response, vulnerability management, and incident response features. Check if your existing cyber insurance can be utilized to cover expenses in case of a breach. Consider whether your organization requires services like vulnerability management and incident response, and choose accordingly.
I rate the product a ten out of ten.
Seamless EDR & endpoint security solution
What do you like best about the product?
The customer support ensure your issue is solved swiftly and effectively. They work 24/7
implementation is easy by a tech savvy person. However, it is not that easy to use by someone without technological knowledge
All the features are security-based. The Analyze CyclanceOPTICS helps you use the management console to querry device data collected by its agent to investigate any security threats and discover any comprise indicators. InstaQuery facet breakdown gives an interactive visual display of the various facets involved in the query so that it is easy to identify and follow the relational path
It enables you to lock an infected device or a potentially infected one, disable its Wi-Fi or LAN network to stop command or control activity, lateral movement of the malware or exfiltration of data.
It helps send actions to devices- here the remote response feature is used to securely execute scripts and run commands.
implementation is easy by a tech savvy person. However, it is not that easy to use by someone without technological knowledge
All the features are security-based. The Analyze CyclanceOPTICS helps you use the management console to querry device data collected by its agent to investigate any security threats and discover any comprise indicators. InstaQuery facet breakdown gives an interactive visual display of the various facets involved in the query so that it is easy to identify and follow the relational path
It enables you to lock an infected device or a potentially infected one, disable its Wi-Fi or LAN network to stop command or control activity, lateral movement of the malware or exfiltration of data.
It helps send actions to devices- here the remote response feature is used to securely execute scripts and run commands.
What do you dislike about the product?
It helps detect all that is deamed malware and provides the right exlusion measure for every detected threat.I
Generally, it has improved from the earlier features in 2020 and what they offer currently is great for various devices. I like it more
Generally, it has improved from the earlier features in 2020 and what they offer currently is great for various devices. I like it more
What problems is the product solving and how is that benefiting you?
It provodes threat detection as well as prevention
Helps identify what is going on with a PC and also helps in resolving the issue.
Since it is a machine learning based approach, it provides real time protection, analytics and results.
It hasped in the deplyment of packages for data collection whereby you are can either use the data collection packages available in the management console or create your own.
Helps identify what is going on with a PC and also helps in resolving the issue.
Since it is a machine learning based approach, it provides real time protection, analytics and results.
It hasped in the deplyment of packages for data collection whereby you are can either use the data collection packages available in the management console or create your own.
Great Service From Arctic Wolf
What do you like best about the product?
I have worked with Arctic Wolf for 6 months in my new position. The security reporting, client support and quarterly reviews have been excellent. The detail in their responses to outstanding questions and issues is consistently delivered. I also appreciate the prompt follow up and genuine insterest in ensuring we have an exceptional cybersecurity coverage.
What do you dislike about the product?
We do not have any issues at this point with the Arctic Wolf service.
What problems is the product solving and how is that benefiting you?
Arctic Wolf provides our detection coverage ensuring our perimeter is actively monitored for any events that could compromise our security.
The best solution!
What do you like best about the product?
The Arctic Wolf product and team are the all-in-one solution to keep your business on the cutting edge. Their attention to detail and coverage rival top-tier vendors in their fields. From the begining of our relationship they have been forthcoming, easy to use, the integration was painless and the number of features available is outstanding. We use it daily and we don't receive extraneous notifications to clutter up our day. Their customer support is quick, concise and to the point with no fluff.
What do you dislike about the product?
There's not a single thing about Arctic Wolf that we dislike.
What problems is the product solving and how is that benefiting you?
Arctic Wolf alerts us to unauthorized logins from countries outside our own for investigation while their concierge team is always available for questions with quick turn-around. While we may not use every single feature provided to us all year round, we have confidence that all of our sites are protected. We also subscribe to their Managed Security Awareness, which is their phishing campaign sim. The educational moments are valuable, quick and to the point, and has raised our phishing probability scores nearly 200%. Our monthly meetings with the concierge team provide insights and suggestions to improve our security posture and are always open to questions and concerns.
Piece of mind Security
What do you like best about the product?
White glove service. Dedicated staff always in contact. Ease of dashboard navigation. Integration into our system was seamless. Features from MR to managed awareness. customer support is easy to reach and always helpful
What do you dislike about the product?
Its is not a "dislike" but you do get what you pay for. Artic Wolf's cost corresponds to the service they provide.
What problems is the product solving and how is that benefiting you?
Threat assessment, restricted logins, cyber awareness
When you want to gain your sleep back
What do you like best about the product?
I like having a team that will notify me 24/7 without hiring a team of my own and will contain the issue
What do you dislike about the product?
The security awareness, but they listen.
What problems is the product solving and how is that benefiting you?
Filtering so we don't get alert fatigue and helping me idently issues so we can fix them.
Fantastic addition to our IT Team
What do you like best about the product?
From Sales to Implementation to Support everyone is stellar. Knowing we have a compitent team of engineers assisting and monitoring our systems 24/7 allows us to focus on completing business objectives. Our team communicates with them daily. Integrations were as simple as securely sending over tokens/api configurations through their portal. They do integrate with most of our primary vendors (Crowdstrike, Palo Alto, Azure, M365, etc.) which makes things easier for us.
What do you dislike about the product?
The MR portal needs a major revamp and same with the ticketing systems. From what we can tell, it is being worked on and it's just a matter of time.
What problems is the product solving and how is that benefiting you?
They're monitoring all our systems and authentication to said systems. They're monitoring and notifying us 24/7 as needed.
Helps eliminate the workload on security teams, but the implementation process could be a little more streamlined
What is our primary use case?
We use the solution for SOC and SIEM.
How has it helped my organization?
The product has helped me eliminate the workload on my security team.
What is most valuable?
The product provides integrations with several different SaaS applications.
What needs improvement?
The implementation process could be a little more streamlined.
For how long have I used the solution?
I have been using the solution for nine months. It is a SaaS-based service.
What do I think about the stability of the solution?
I rate the tool’s stability an eight or nine out of ten. I haven’t had any issues with the platform.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight or nine out of ten. It is pretty easy to scale it.
How are customer service and support?
The service team is responsive.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment process is not highly complex but could be more streamlined and transparent.
What was our ROI?
I am beginning to see the return on investment because the tool saves me resources. On average, we get a 50% return on investment. We can't completely do away with your SOC team. However, I don't have to hire more people as I scale up. The solution’s service runs 24/7. It definitely takes a load off of me. I do not need a team 24/7.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair. It is not necessarily the most cost-effective, but it is not the worst.
Which other solutions did I evaluate?
We evaluated Red Canary and Rapid7. We chose Arctic Wolf because of its pricing and capabilities.
What other advice do I have?
The industry chooses tools that have EDR. People should strongly consider buying the product. Overall, I rate the tool a seven out of ten.
Peace of Mind
What do you like best about the product?
We leverage Arctic Wolf to help covers gaps and do quarterly reviews of our security posture.
What do you dislike about the product?
There's honeslty nothing I can think of at the moment. Maybe a bit more clarity on tickets received?
What problems is the product solving and how is that benefiting you?
Arctic Wolf helps us with detecion and reponsding to events that are deemed suspsicious or unsual. We utltize it so that we can have a better grip on our company's security posture.
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