For anyone with an IT footprint in today's cybersecurity-aware landscape, considering solutions like Arctic Wolf (MDR is vital. It is not just for giants like banks; it is particularly valuable for smaller and mid-sized businesses without a dedicated cybersecurity team. When your IT environment surpasses about 50 users, that is when the real need for MDR arises. At that point, you start generating substantial security data, and MDR allows you to tap into expert skills to protect your organization effectively.
Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
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Particularly valuable for smaller and mid-sized businesses without a dedicated cybersecurity team
What is our primary use case?
What is most valuable?
The most valuable aspect of this solution, both for me and my clients, is the managed detection and response component, which is a core feature of the service. However, what sets it apart is the "concierge security team" that provides customers with two dedicated resources for proactive security management. This personalized support, in addition to the 24/7 SOC service, is a significant added benefit.
What needs improvement?
In terms of areas for improvement, Arctic Wolf has been responsive to client feedback. They have addressed issues such as the lack of data exploration tools in the past by implementing solutions that enable clients to better understand the platform's actions. However, to further enhance the service, more integrations with various security tools to improve data ingestion would be beneficial. It is worth noting that I haven't received any negative feedback from clients, so there aren't any specific issues they are unhappy with at the moment.
For how long have I used the solution?
I have been a reseller of Arctic Wolf Managed Detection and Response for over a year.
What do I think about the stability of the solution?
The stability of this solution is robust. It is not a physical product but rather a service, so it doesn't have the potential to go down like a tool or device might. Agents and sensors deployed have failover mechanisms in place to ensure continuous monitoring. 24/7 services are reliable and uninterrupted. In that sense, it is highly stable, given its service-oriented nature.
What do I think about the scalability of the solution?
The scalability of this solution is great. It offers user-based licensing, so if there is an increase in the number of IT users, it can easily scale accordingly. In contrast to other solutions that base pricing on data ingestion, which can be challenging as data grows, user count tends to be more predictable, making this model highly scalable. Arctic Wolf is flexible and works with clients to ensure smooth scaling. Our clients for this solution come from a range of business sizes, primarily focusing on small and medium-sized enterprises. We generally don't cater to large enterprises, but instead, our clients typically fall within the medium-sized category, with user counts ranging from 50 to around 3,000.
How are customer service and support?
Our experience with technical support from Arctic Wolf is mostly handled by the Octopus technical team, who manage support as the reseller. As a result, our role in providing technical support is limited. The concierge security team, a part of the managed detection and response solution, actively engages with clients to offer technical support, identify vulnerabilities, and conduct proactive threat hunting. This means we are less involved in the technical support aspects of the solution. I would rate Arctic Wolf's technical support as a nine out of ten. Their 24/7 availability of highly skilled security engineers who are responsive to phone calls and emails is a significant strength, with room for minor improvements but very effective overall.
How would you rate customer service and support?
Positive
How was the initial setup?
In terms of the initial setup, our involvement is limited as Octopus Deploy handles it directly with the client for compliance and confidentiality reasons. However, the feedback we have received about the setup process has been remarkably positive. It is described as a quick and relatively painless process, typically taking around 30 to 40 days. Even for clients in South Africa, the shipment of sensors and equipment arrives within a month, which speaks to the efficiency of the setup. The choice between cloud or on-premises deployment depends on the client's preference. The solution offers virtual and on-premises sensor deployment options. The setup process is streamlined, with an off-site team collaborating with the client's team. The Security Operations Center is in Germany and works closely with clients for efficient implementation. Clients often install the sensors themselves, and the process is straightforward, making implementation easy.
What's my experience with pricing, setup cost, and licensing?
Arctic Wolf's pricing seems reasonable for the value it offers, and I would rate it at a six out of ten. It is not a low-cost solution, but it provides good value for the investment.
What other advice do I have?
Given the absence of complaints from our customers regarding the solution, I would rate Arctic Wolf MDR very highly, perhaps a ten out of ten. It seems to meet our clients' needs effectively.
It's not just an excellent solution, but CISO-like staffing.
What do you like best about the product?
The advice, guidance, and professional services that come with the solution.
What do you dislike about the product?
It might be a little expensive. False positives, although they aren't many. Historically, they haven't been able to isolate an infected end point. Can they do that now?
What problems is the product solving and how is that benefiting you?
They observe and report vulnerabilities. They detect suspicious activity, both on our network and within our cloud services.
ArcticWolf Security
What do you like best about the product?
The best part about them is the extra set of eyes that are on our whole environment. They are able to monitor everything. They alert us when someone goes on vacation out of the country (that we may not have been aware of), and are able to lock down a machine should a machine become infected with a very serious virus or Ransomware.
The weekly reports are excellent and something I look at everytime they're delivered. I'm in the portal every day looking things over.
The weekly reports are excellent and something I look at everytime they're delivered. I'm in the portal every day looking things over.
What do you dislike about the product?
SOMETIMES there can be an information overload. A lot of info is never a bad thing, but there can be times where its TOO much.
Integration can be hit or miss based on your environment as well. Sometimes the network sensors can appear offline to home base, when they aren't. Overall, these issues aren't enough to cause major issues though.
Integration can be hit or miss based on your environment as well. Sometimes the network sensors can appear offline to home base, when they aren't. Overall, these issues aren't enough to cause major issues though.
What problems is the product solving and how is that benefiting you?
This service is helping to take the security load off of us. While we do receive some alerts (the out of the box ones from Microsoft 365) they are able to actually get down to the computer level and let us know when there are issues with an actual machine that needs rectifying. This allows us in our department to focus on our primary tasks with the knowledge that ArcticWolf's security team is also looking over our shoulder and keeping an eye on the important security things.
Arctic Wolf is great!
What do you like best about the product?
The portal is easy to navigate, the ticketing system is also very easy to use. The customer server is amazing.
What do you dislike about the product?
That on my Risks you can't see my comments.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is always on the leading edge of detecting threats and staying on top of advising me as a customer.
Steve Vieira, CIO at Charleston Southern University
What do you like best about the product?
Quick response, alwways on top of any anomalies, great reporting, excellent and useful statistics
What do you dislike about the product?
Nothing. Arctic Wolf provides me with the assurane that someone is always protecting our institutional assets.
What problems is the product solving and how is that benefiting you?
Monitoring our network and data center when we cannot being a nine to five shop
Solves the issue of PC security
What do you like best about the product?
It detects everything and requires exclusion, for each detection item. It adds a layer of security.
What do you dislike about the product?
CylanceOPTICS slows down the CPU when used alongside antivirus solutions. It impacts machines with high IO as well.
What problems is the product solving and how is that benefiting you?
CylanceOPTICS offers threat detection and prevention. Its machine learning based approach ensures real time protection. This has an impact on our business by reducing the risk of data breaches.
A true partnership
What do you like best about the product?
The ease of use on the dashboard and having full control of our data. The seemless integration with Risk, Vulnerabilities and our assets. The implementation was extremely easy and did not disrupt and services. Customer support is very attentive, the weekly, monthly and quarterly calls are extremely helpful.
What do you dislike about the product?
I haven't found an issue that really bothers me. Arctic Wolf keeps coming out with new features. In the vulnerability scanner, I wish I could see what certificates are about expire.
What problems is the product solving and how is that benefiting you?
24/7 montiroing, log retention, vulnerability management and assessments, asset managment
MDR that works
What do you like best about the product?
This is a Managed Detection Response service that gives you ease of mind that there is a while team responding to threats. No longer need to rely on a single person in your company to determine on how to handle detected threats.
What do you dislike about the product?
There are some configuration work to be done. As well your company needs a well define security policies and procedures for various types of incidents. Arctic Wolf will not make security policies and procedures for you.
What problems is the product solving and how is that benefiting you?
We have capacity issues when it comes to security analysis and response. Arctic Wolf has filled in this gap for us. They have a whole team of actual humans working 24/7.
Arctic Wolf has been an amazing partner!
What do you like best about the product?
They are extremely knowledgeable and have been super helpful in every aspect along the way.
What do you dislike about the product?
At this point, I there is nothing that I can say I have not liked about Arctic Wolf.
What problems is the product solving and how is that benefiting you?
We are leveraging Arctic Wolf as our SOC, as opposed to spinning up our own internal SOC. This allows for our entire network to be monitored 24x7 365 days a year. That would have been an extremely difficult and expensive thing to accomplish without Arctic Wolf.
good AV, better EDR but needs improvement
What do you like best about the product?
integration with cloud, smooth deployment, user friendly interface
What do you dislike about the product?
heavy agent, lots of false positive, support can be better
What problems is the product solving and how is that benefiting you?
Moving from traditional signature based AV which is more secure for zero day attacks.
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