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Arctic Wolf monitoring is exceptional
What do you like best about the product?
Arctic Wolf allows our security team to focus more on improving our security footprint while filtering out the "noise" that accompanies monitoring and alerting.
What do you dislike about the product?
There are no downsides that I can think of.
What problems is the product solving and how is that benefiting you?
Arctic Wolf allows our security team to focus their efforts on internal systems and improvements without having to spend time monitoring and alerting.
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Great customer service
What do you like best about the product?
The ease and accessibility to help when we needed
What do you dislike about the product?
We have been pleased with our experience thus far
What problems is the product solving and how is that benefiting you?
We are currently trying to solve our sysmon issue, and we understand this will help us get better visibility in our environment
A review of Arctic Wolf
What do you like best about the product?
In addition to the AI component, there are real experts analyzing and monitoring our system activity, alerting us when necessary.
What do you dislike about the product?
I had difficulty automating installation of the client software on Mac devices, had to do them all manually. The Windows side was simple and straightforward.
What problems is the product solving and how is that benefiting you?
We can now see network traffic to hosts and identify potential undesired activity. We've been alerted of 3rd party data breaches that we were previously unaware of. Our network is more secure.
Arctic Wolf helps fill the void for our companies security
What do you like best about the product?
Arctic Wolf alerts us when changes are made in our environment that has characteristics of coming from a bad actor. It helps to identify devices on our network that have security flaws. Monthly meetings to make sure we don't have any issues that need addressing and to keep us informed of security changes.
What do you dislike about the product?
Would like to see Arctic Wolf offer some sort of End Point Protection so when our devices are away from our networks, we know they are being monitored and that the files are being scanned for malware when they are away from the Arctic Wolf sensors.
What problems is the product solving and how is that benefiting you?
It is very beneficial to have the security risks pointed out to us so we can make sure we stay on top of the.
Strong Cybersecurity partner with room for process improvement
What do you like best about the product?
Arctic Wolf has a strong base of logging integration and reporting capabilities. CSOC engineers seem very knowledgeable and responsive to questions.
What do you dislike about the product?
Arctic Wolf should merge the ticketing portal with the risk dashboard into a single pane of glass view for the customer. The executive summary data reports seem limited; it would be nice to see the full breadth of what the CSOC team investigated, not only ticketed events. My opinion is that the customer security journey roadmap is still in development and is in early testing with customers. Quarterly security reviews could benefit from a focus on the security journey, an overview of any day one or high vulnerable exploits in the wild, a quick review of open tickets, review systems hardening, and any general questions between customer and CSOC team.
What problems is the product solving and how is that benefiting you?
Windows patching and vulnerable application visibility. Arctic Wolf has given us visibility into our systems to see where we need to focus on removing or updating specific applications and/or operating systems.
Arctic Wolf has proven to be a reliable partner in our cyber security portfolio.
What do you like best about the product?
Arctic Wolf is a company that is easy to work with, and their products and services have proven effective at identifying and stopping threats.
What do you dislike about the product?
We have been engaged with Arctic Wolf for a little over 6 months no and up to this point I have no dislikes.
What problems is the product solving and how is that benefiting you?
We are using Arctic Wolf as the primary tool in our cyber security profile. We have it integrated with our firewall, Microsoft 365 and SentinelOne. The monitoring services they provide have proven to be very quick to identify abnormalities.
Easy to maintain solution for educating employees about cybersecurity risks
What do you like best about the product?
The Arctic Wolf Managed Security Awareness program was easy to set up and it's easy to maintain. Educational sessions, quizzes, and phishing simulations are distributed regularly to employees without any action required by our internal IT team. The content is short and engaging, and the information is relevant.
What do you dislike about the product?
Updating the list of employees as folks are hired or termed can be a slow process because we need to send an updated list to the team at Arctic Wolf and they use that to update our information. We cannot customize the phishing simulation templates to tailor the messages to our company or industry - though the emails that Arctic Wolf sends are good examples of phishing. I'd like to see an email client add-on which allows employees to easily report phishing attempts to our IT team. These are minor complaints and Arctic Wolf has stated that they plan to work on these enhancements as they continue to develop the Managed Security Awareness solution.
What problems is the product solving and how is that benefiting you?
The cybersecurity education program we used before was hard to maintain and it was difficult to track employee participation and progress. Using Arctic Wolf's MSA program has made it easier to educate our employees and easier to see where our strengths and weaknesses are. It also frees up our IT team to focus on other priorities.
Recommendations to others considering the product:
Arctic Wolf has been easy to work with and you can tell they care about the success of their customers.
Arctic Wolf in a Law Firm
What do you like best about the product?
The best aspect is the quickness of alerts.
What do you dislike about the product?
Some reports/alerts are challenging to understand.
What problems is the product solving and how is that benefiting you?
We are solving the problem of staying on top of security issues. We have realized the benefits of a safer network.
Recommendations to others considering the product:
Make sure you are prepared to invest the time and effort to get everything set up properly.
Awesome Arctic Wolf
What do you like best about the product?
I like the product itself and how it performs.
What do you dislike about the product?
Sometimes it takes a day for the alert to show up from customer service.
What problems is the product solving and how is that benefiting you?
Security Posture monitoring, overall cybersecurity.
Review of Arctic Wolf Cyber Security Services
What do you like best about the product?
Their real-time network monitoring is best-in-class.
What do you dislike about the product?
There is nothing I dislike about any of their services. They are top-notch in all areas and we use a large number of their services.
What problems is the product solving and how is that benefiting you?
With Arctic Wolf's services we are able to see recurring traffic patterns and identify threats before attacks are launched.
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