Use it all the time
What do you like best about the product?
The ability to review sessions with great precision. I have tried other tools in the past, and most had sufficient session replay, but only Glassbox provides all the details about actual customer activity. Other tools miss a great deal of the session details (such as AJAX errors, JS issues, and more).
What do you dislike about the product?
I did takeme some time to get use to Glassbox and there are many ways to create filters and reports -so better onbaording would be appreciated.
What problems is the product solving and how is that benefiting you?
I am reviewing user experiences to improve our website's functionality so that my customers can have a painless experience when making their transactions.