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Works for all of our teams!
What do you like best about the product?
The possibility of creating Business Flows and the possibility save filters as favourites.
What do you dislike about the product?
speed performance, ease of create page journeys would be helpful for us
What problems is the product solving and how is that benefiting you?
Revealing our customer friction points you can be sure how they are generaly finding your site
Great for the FSI
What do you like best about the product?
I love the specific images we can view that show us the customer's journey through the SoFi app. This helps us better understand what their needs are.
What do you dislike about the product?
It would be wonderful if data could be held longer. Currently we see a 30 day look back, it would be nice to see 60 days.
What problems is the product solving and how is that benefiting you?
Looking and fixing all issues in our website which are holding back our customer's experiance
You get what you pay for
What do you like best about the product?
I have to say that I am very pleased with this tool - specifcikly with its augmented jorueny map which has vrious types of insights regardingthe reason hy my customers are having issues.
What do you dislike about the product?
The solution performed it was told, but would appreciate if there were more training videos on onboarding so that ourteam could get up to speed quicker
What problems is the product solving and how is that benefiting you?
sorting the sessions according to where customers have problems we can then prioritize what we need to deal with first (in terms of erros) so that we get the most our of our resources
Business Oriented
What do you like best about the product?
Seeing as accurately as possible what our customers of visibly experiencing in our web apps. It complements our logging and helps us monitor releases.
What do you dislike about the product?
A lot of the resources on the Glassbox website are sales oriented. But I'd like to see more resources geared towards engineers, how they best implement Glassbox, alongside guided tutorials how to get the most out of Glassbox. Selling the idea of Glassbox to 'Head of Product' is easy enough, but to really get the value out of the product it needs to be sold to the teams implementing and using it.
What problems is the product solving and how is that benefiting you?
reducing the customer abandonment from our website and gaining higher level of adoption
Accurate solution
What do you like best about the product?
Glassbox is very fast in locating the sessions for replay. within a moment the recordings are ready to be played with no delay
What do you dislike about the product?
Sometimes we need to re submit the SSO connection to the Glassbox Data base and server - this is due to timeout which cannot be confgured which simply logs us out
What problems is the product solving and how is that benefiting you?
Better conversion on our website and alligning all resources around a single sourcxe truth
Many Insights
What do you like best about the product?
There is very much scroll depth which means I can see where my customers are finding it hard to compete their tasks. The Glassbox support is also very powerfull
What do you dislike about the product?
The training and onboarding for new users is wanting and can be imporved - there is a great deal to learn about this important tool
What problems is the product solving and how is that benefiting you?
Fixing our application to that our customers are more engaged with the content we provide them, and reducing the cost of calls into our contact center.
Extreamly easy to use
What do you like best about the product?
The API erros and AJAX issues are straight forward and searchable so that you can quickly identify what RUM issues could be happening and fix accordingly
What do you dislike about the product?
IT would be good if the Interaction maps had better zoning for discovery including the direct relation to revenue conversion
What problems is the product solving and how is that benefiting you?
Identifying the friction points in our website and reducing the call time into our support center and when they do come in we can quicly understand the issues
Very strong Analysis
What do you like best about the product?
I am really fond of the recorded and captured sessions. Once I have them we can undersatnd the behaviour of our customers and see where they are encountering trouble in the website
What do you dislike about the product?
The augmented journey map requires some improvement as it is not intuative enough and requires deep analyssi in order to understand where to foucs
What problems is the product solving and how is that benefiting you?
Looking into the pool of sessions our customers have we can identify the patterns of friction and fix them
Strong Tool!
What do you like best about the product?
Glassbox helps us to understand how our custoemr are interacting with out website and where they are encountering any form of struggle
What do you dislike about the product?
It would be helpful if Glassbox were able to connect directly to A/B Testing tools with less work on our side
What problems is the product solving and how is that benefiting you?
Reducing the errors in our site and increasing our customer CSAT and NPS score
Glassbox helps businesses
What do you like best about the product?
I like how Glassbox helps businesses understand and improve customer interactions through its user-friendly interface and powerful analytics. It's great for enhancing user experience and optimizing digital strategies.
What do you dislike about the product?
I appreciate all aspects of Glassbox's offerings, but I believe there's room for improvement in ensuring a smoother user experience flow. Streamlining the process would enhance overall satisfaction and make the platform even more user-friendly.
What problems is the product solving and how is that benefiting you?
Imporving the customer interaction. reducingfriction points and struggles for our customers and providing a better user experiance
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