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Reporting any issue
What do you like best about the product?
ability to review sessions reporting issues
What do you dislike about the product?
We would like to be able to attach an order id to the sessions so we can find them more easily
What problems is the product solving and how is that benefiting you?
reducing customer resistance on our site by clearing errors
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replay session !!!
What do you like best about the product?
True the best thing about Glassbox, is its session replay
What do you dislike about the product?
The performance of the system could be better for us
What problems is the product solving and how is that benefiting you?
Checking into the the rocky sessions of customers and fixing them
Session replay filtered
What do you like best about the product?
Session replay filtered on specific struggle scores
What do you dislike about the product?
The anomaly board is useless w/o assistance in detecting the causes, set alerts, or easily replay sessions where the problem exists.
What problems is the product solving and how is that benefiting you?
Checking into the orb of session our customer have and pooling them for replay to reduce issues on customer side
utilize analytics
What do you like best about the product?
The ability to utilize analytics. helps us drive the value from the system
What do you dislike about the product?
Improvements to Android application masking would be helpful. There's a lag and latency issue at times.
What problems is the product solving and how is that benefiting you?
traveling the same journey our customer takes helps us in looking to there experience
Viewing the session details
What do you like best about the product?
Considering everything - the best ability is bering able to view sessions
What do you dislike about the product?
nothing specific to mention yet to be honest
What problems is the product solving and how is that benefiting you?
being able to solve the troubled areas in the digital channel
Capable Playback
What do you like best about the product?
Playback - being able to see why a customer is struggling and the opportunity to spot any bugs
What do you dislike about the product?
Management of attributes. Would be great if we could apply them to multiple applications rather than having to set up the same attribute for each app
What problems is the product solving and how is that benefiting you?
number of struggles we have found to fix our webstie so that our buyers have a blast of an experiance
Great reports!!
What do you like best about the product?
The Reports bring us perpetual value on how our customer frankly use the site
What do you dislike about the product?
When cloning and sharing a report, it could be easier to find and select specific users.
What problems is the product solving and how is that benefiting you?
jumping in the sessions at the right place to identify loops of customers and solve them
session playback feature is best
What do you like best about the product?
The session playback of general sessions, which our system contains is great
What do you dislike about the product?
At a first glance (still exploring platform), it isn't available throughout
What problems is the product solving and how is that benefiting you?
Looking for any upsell and problems in our website and mobie
custom attributes
What do you like best about the product?
I like the ability to search for sessions using a custom attribute
What do you dislike about the product?
I'm not sure. I haven't used Glassbox a whole lot yet to tell you what is not working right
What problems is the product solving and how is that benefiting you?
Debugging our site and mobile so that they are free of bugs !
The struggle score reports
What do you like best about the product?
i really love the the struggle score reports they provide me all what i need to know in order to zoom into things
What do you dislike about the product?
setting up reports isnt the most intuitive and seems to crack quite a lot
What problems is the product solving and how is that benefiting you?
Looking for struggles of our customers and enhancing their experiance
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