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Investigate Improvements
What do you like best about the product?
The ability to analyze journeys of our customers and to investigate improvements on a specific page.
What do you dislike about the product?
I am still new at using GB and would appreciate easier finding of trainings and documentation.
What problems is the product solving and how is that benefiting you?
you look at the great long sessions customers have and bring in data to see where they are having trouble
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customer journey map for users
What do you like best about the product?
the customer journey map for users have very helpful it shows us the waterfall of jorueny and where we need to sharpen are focus and deep dive
What do you dislike about the product?
welcome page for new users and onboarding would be great for us
What problems is the product solving and how is that benefiting you?
challenging our website design by looking for better way to service our customers
Real session playbacks
What do you like best about the product?
I find the session playbacks very powerful and address our needs to understand and resolve friction points
What do you dislike about the product?
I find creating a funnel tricky it can simply take to much time.
What problems is the product solving and how is that benefiting you?
Properly syncing customer issues among the teams and taking them off the table
Interactive Insights
What do you like best about the product?
As A FE dev, I love the interactive insights to highlight to our user behavior to better improve our UX!
What do you dislike about the product?
I feel like the interaction Maps are a little funky, but maybe we dont have them configured coreectly
What problems is the product solving and how is that benefiting you?
we are able to continuously improve our user experience
Replay the sessions we have
What do you like best about the product?
Being able to replay sessions and pin/mark where customers struggled the most
What do you dislike about the product?
It would be great if you didn't get logged out of sessions so quickly
What problems is the product solving and how is that benefiting you?
Replaying the sessions of our customers as they progress through the shopping experience so that we can provide them a good one
Discover the bugs
What do you like best about the product?
I like that glass box allows to see user session which made us discover few bugs
What do you dislike about the product?
I feel the UI experience needs to be improved a little because it is overwhelming for someone who is new to platform.
What problems is the product solving and how is that benefiting you?
We use glassbox to find bugs in user sessions we can then check where the problem is on our client side and fix what is required of us
Right on the spot
What do you like best about the product?
the ability to view how users interact with our website
What do you dislike about the product?
It's a little difficult for me to figure out my way around the tool itself.
What problems is the product solving and how is that benefiting you?
View user interactions and spot locations where the site is not functioning and has bugs which can then be fixed
Seeing the path
What do you like best about the product?
Being able to see the path that customers took when they reported an issue
What do you dislike about the product?
Can be difficult to find a specific session if it's more than a couple days old
What problems is the product solving and how is that benefiting you?
Looking at paths which are taken by most users and building a product line that fits them
create actions based on sessions
What do you like best about the product?
The ability to create actions based on sessions helps us in providing a better services to customers
What do you dislike about the product?
I would love to be able to search for Web elements and filter sessions based on web elements present
What problems is the product solving and how is that benefiting you?
Pushing our website and user experience to the limit and taking actions on sessions
Ability to Monitor
What do you like best about the product?
the ability to monitor real user trafic and by that understand the websie pulse
What do you dislike about the product?
GPT based search capabilities will make search better and also the repost design should be easier in term of UIUX
What problems is the product solving and how is that benefiting you?
Searching and location of the customer sessions and looking at the webstie pulse to montior its health
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