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Customer care using Glassbox
What do you like best about the product?
Love the clarity it brings when dealing with issues, gives me confidence in knowing the facts and allows me to resolve many queries
What do you dislike about the product?
Little technical at times and takes a bit of getting used to
What problems is the product solving and how is that benefiting you?
Customer queries are made so much easier when you can see the customers journey. Benefits in good customer service and benefits for the company
Recommendations to others considering the product:
Highly recommend this software, makes life so much easier when seeing a customers actions
Glassbox Digital User
What do you like best about the product?
Glassbox Replay
Augmented journey Mapping
Anomalies detection
Augmented journey Mapping
Anomalies detection
What do you dislike about the product?
Need Omni channel view
Module for Fraud will help
Module for Fraud will help
What problems is the product solving and how is that benefiting you?
Customer complaints
Sr Analytics
What do you like best about the product?
Best customer experience analytics especially to track native applications. Visualize and analyze online customer journeys in real time.
What do you dislike about the product?
Sometimes page load takes much time and there is still room to improve dashboards.
What problems is the product solving and how is that benefiting you?
We are tracking samsclub day to day transactions and glassbox is really helping to monitor customer struggle points to communicate with development teams to fix the issues.
Recommendations to others considering the product:
Ease to use and learn quickly and it is awesome tool.
Best cX tool
What do you like best about the product?
Glassbox is a Great cX tool. UI is simple and user friendly.Implementation is straight forward. Native app traffic capture and replay functionality of the tool without compromising the security features. Out of box reports are is one of the best feature of the tool. Automated journey mapping is awesome. Tool is more flexible for integration.
What do you dislike about the product?
Stability of Elastic Search is not up to the mark. Especially for the large on-prime environment.
What problems is the product solving and how is that benefiting you?
Glassbox helped financial insisitutes to identify the fraud activity and take proactive measures.
Intuitive and Powerful
What do you like best about the product?
That Glassbox provides quick startup leading to quick customer engagement
What do you dislike about the product?
There isn't much to dislike, except perhaps no up front cost comparisons without having to speak to sales people.
What problems is the product solving and how is that benefiting you?
I took Glassbox Certification training, so no problems solved just yet but from a marketing perspective, the ability to 'meet with' or 'speak to' leads immediately is invaluable.
Quickly shows the value of having a dedicated recording/replay/insights tool
What do you like best about the product?
The ability to tag recordings, filter and quickly find what you're looking for is great.
The automated insights are very useful too - understanding who is struggling on the site, where, and being able to check out the recordings to work out why is super useful.
The automated insights are very useful too - understanding who is struggling on the site, where, and being able to check out the recordings to work out why is super useful.
What do you dislike about the product?
Been using it on and off for about 2yrs, but nothing so far.
What problems is the product solving and how is that benefiting you?
Understanding where the problems are is where tools like Sessioncam are really useful.
And, if you compare them to the half-baked offerings from companies that specialise in other areas, there really is no comparison.
Better UX and increased conversion is the benefit.
And, if you compare them to the half-baked offerings from companies that specialise in other areas, there really is no comparison.
Better UX and increased conversion is the benefit.
Glassbox is awesome!
What do you like best about the product?
creating funnels to know where our customers struggle the most , so with this we can improve our websites for a better customer experience
What do you dislike about the product?
no able to use regular expressions when creating SOME REPORTS
What problems is the product solving and how is that benefiting you?
when our systems is down or any page, code is damage so we can fix it and acutally get how may people were impacted by this and change it
It is a great tool that provides valuable insights into how customers interact with our website.
What do you like best about the product?
Funnels to segregate the distinct customer behaviours into cohorts, and the support from the team via webinars.
What do you dislike about the product?
There is nothing to dislike about the tool so far.
What problems is the product solving and how is that benefiting you?
Understanding customer paint points and replaying customer sessions to further analyse errors
Useful insights into customer experience
What do you like best about the product?
The session replay feature is our favourite part of the tool
What do you dislike about the product?
Building reports and alerting for a specific element is not great and we often get different results based on the set up
What problems is the product solving and how is that benefiting you?
GCO analysis of different prices on the product and booking page
Glassbox represents the evolution of Customer Experience
What do you like best about the product?
Modern technologies, streamlined user interface, dedication to customer-recommended improvements, extremely impressive Journey Mapping and anomaly detection
What do you dislike about the product?
On premise implementation not well-documented
What problems is the product solving and how is that benefiting you?
Improving customer experience, customer support, and application development through the use of session replay and funnel analysis.
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