Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
801 reviews
from
External reviews are not included in the AWS star rating for the product.
Easy Find Issues With Your Site Using Sessioncam
What do you like best about the product?
I like that they have a section to show the pages that people most struggle with visiting the site and that recordings are organized by user's struggle score so that I don't have to go out of my way to skip over recordings that don't offer much value.
What do you dislike about the product?
I used to have a problem when I would want to skip to a certain point in a recording and it would just ask me to make an annotation instead of fast forwarding/rewinding but they recently came out with an update to fix this problem so I was happy they listen to their customers because I brought up this issue before. Other than that, sometimes a recording shows a customer is struggle but when I look at it they are just browsing through our products or just reading a product page thoroughly.
What problems is the product solving and how is that benefiting you?
We can see when our site has issues on certain pages that need to be fixed and have learned that our checkout page causes the most issues because of people's tendency to not fill out things in the order needed for a 1-page checkout
Recommendations to others considering the product:
Although they offer training on how to use session cam, I found it easier to learn by just going in there and playing around with all the features. I haven't taken advantage of all the features they have because our use of this program may be different than other companies but they do offer a lot.
showing 801 - 801