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Unique features add extra value
What do you like best about the product?
Sessioncam has some unique features that set it apart from cheaper competitors. Being able to filter videos based on text seen on screen or text entered is really useful when trying to find specific recordings or quantify issues.
What do you dislike about the product?
The playback UI is a little clunky and it would be nice to be able to tag or organise recordings to find them again.
What problems is the product solving and how is that benefiting you?
Sessioncam is predominantly used to identify causes of user friction and also to quantify the volume of customers who are faced with the same problem.
Recommendations to others considering the product:
Weigh up the value of Sessioncam's unique features before throwing out competitors who often bundle additional tools with session recording.
Analytics made easy
What do you like best about the product?
Graphs are easy to understand and readable. Clear info guides to know what each thing means
What do you dislike about the product?
I wish there was more dynamic graphs. The graphs sometime aren’t changeable with date and time so easily
What problems is the product solving and how is that benefiting you?
Analytics. We are trying to understand our website better. We generally use google analytics, but we want to see what else is out there
Recommendations to others considering the product:
Stick with analytics. However, the support team is very helpful
Provides invaluable information
What do you like best about the product?
Very useful for customer website interaction; you can see where people may be struggling on the website and then adjust your site accordingly to make the experience easier. It helps you discover why certain pages may have high bounce rates or how the site works across many different devices.
What do you dislike about the product?
It does not record every session, which is often a good thing - but on occasion it misses valuable recordings about large purchases which could have provided further information about what they were buying and if they were looking at anything else.
What problems is the product solving and how is that benefiting you?
How customers interact with the website, such as where they are struggling and where improvements can be made - this is all done without relying on people to stop and leave feedback, you can watch for yourself where issues arise.
Recommendations to others considering the product:
If you are curious about how customers interact with your site without directly asking them then this product is invaluable in gathering information about improvements to your site, such as conversion rate optimisation.
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