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Reviews from AWS customer

3 AWS reviews

External reviews

279 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Retail

Very nice to engage clients on the go

  • November 12, 2023
  • Review provided by G2

What do you like best about the product?
Fast prototyping for our nascent company.
What do you dislike about the product?
You should consider a basic always free version for small use cases and applications
What problems is the product solving and how is that benefiting you?
We have a lot of services spread thin. Developing them inhouse is a real pain. Kong helped in rapid development here


    Mohak K.

Kong API Gateway: A Review of Its Features and Benefits

  • November 12, 2023
  • Review provided by G2

What do you like best about the product?
There are many things I like about Kong API Gateway, but here are a few of my favorites:

Performance and scalability: Kong is built on top of NGINX, which makes it extremely fast and scalable. It can handle millions of requests per second with ease.
Flexibility: Kong is highly extensible through plugins. This means that you can add new features and functionality to Kong to meet your specific needs.
Open source: Kong is an open source project, which means that it is free to use and modify. This also means that there is a large community of users and contributors who can help you if you have any problems.
Cloud native: Kong is cloud native, which means that it is easy to deploy and manage in the cloud. It also supports a wide range of cloud providers, such as AWS, Azure, and GCP.
Its support for multiple protocols: Kong supports a wide range of protocols, including REST, gRPC, WebSockets, and GraphQL. This makes it a good choice for managing APIs of all types.
Its extensive plugin library: Kong has a large and growing library of plugins. There are plugins for everything from authentication and authorization to rate limiting and caching.
What do you dislike about the product?
Lack of native support for API generation: Kong does not offer native functionality to generate APIs automatically. This can be a significant issue if you cannot
import your desired API, which is a reason why Kong may not be right for you.
Steep learning curve for advanced features: While Kong is relatively easy to learn and use for basic tasks, the learning curve for more advanced features, such as plugins and custom routing, can be quite steep.
Limited support for certain technologies: Kong does not offer native support for certain technologies, such as GraphQL and gRPC. While there are plugins available for these technologies, they may not be as robust as native support.
Community support can be inconsistent: The Kong community is generally helpful and supportive, but the level of support can be inconsistent. Sometimes it can take a while to get a response to a question or issue.
What problems is the product solving and how is that benefiting you?
Routing and load balancing: Kong can route traffic to the appropriate backend services and load balance traffic across multiple instances of backend services. This can improve performance, reliability, and scalability.
Authentication and authorization: Kong can authenticate and authorize users to access specific APIs and resources. This can help to protect your APIs from unauthorized access.
Rate limiting: Kong can limit the number of requests that a user can make to an API within a given period of time. This can help to prevent abuse and protect your APIs from being overloaded.
Caching: Kong can cache responses from your APIs to improve performance and reduce the load on your backend servers.
Logging and monitoring: Kong can log and monitor requests and responses to identify and troubleshoot problems.


    Durgesh P.

Best API Management tool

  • November 11, 2023
  • Review provided by G2

What do you like best about the product?
Kong is one of the best API management, where we can implement multi level auth and security functionality
What do you dislike about the product?
bit complicated to implent with cloud Infra
What problems is the product solving and how is that benefiting you?
It was helping us to configure the API gateway and implent multi layer functionality for cross origin request


    Airlines/Aviation

Kong API

  • November 11, 2023
  • Review provided by G2

What do you like best about the product?
Simple to use, Easy to maintain and troubleshooting.
What do you dislike about the product?
Support and support materials need to be improved.
What problems is the product solving and how is that benefiting you?
Maintaining different API url are tedious jobs..Kong is making it simple.


    Non-Profit Organization Management

Efficient and low cost REST API gateway

  • November 10, 2023
  • Review provided by G2

What do you like best about the product?
I like the variety of deployment options Kong has, which are documented thoroughly and provide a lot of flexibility. It also scales very well, making it easy to support ellastic tasks.
What do you dislike about the product?
I think there is quite a lot of space to improve the developer portals. But I am impressed pretty much that it can be used in hybrid/multi-clouds and it supports load balancing pretty well.
What problems is the product solving and how is that benefiting you?
Both API design and management. It provided us a roadway to follow to design our APIs and simplified the management of our APIs.


    Diego R.

Empowering API Management with Kong

  • November 10, 2023
  • Review provided by G2

What do you like best about the product?
Kong API Gateway excels in its user-friendly interface, making API management a seamless process. Its extensive features, from traffic control to security measures, are highly advantageous.
What do you dislike about the product?
While Kong API Gateway is robust, there are occasional complexities in the implementation process, demanding a steeper learning curve. Moreover, the support documentation could be more comprehensive
What problems is the product solving and how is that benefiting you?
Kong API Gateway resolves a multitude of API management issues by offering a centralized platform for comprehensive control and security over our APIs. This centralized control enables efficient traffic management, security enhancements, and facilitates easy monitoring. The benefits are multifold:

Efficiency in Management: Kong has simplified our API management processes, offering a unified and user-friendly interface. This has streamlined our tasks, saving time and resources.

Enhanced Security Measures: The robust security features provided by Kong have significantly bolstered our API security, ensuring data integrity and shielding against potential threats.

Scalability and Performance: The Gateway's capabilities in traffic control and load balancing have significantly improved our API performance, ensuring scalability during high-demand periods.

Insightful Monitoring: Kong's monitoring tools offer valuable insights into API usage, helping us make informed decisions for optimization and improvements.

In summary, Kong API Gateway's solution has notably optimized our API management, ensuring a more secure, efficient, and scalable infrastructure, ultimately benefiting our operational efficiency and data security.


    Paramesh Ande

The tool offers its users with great integration capabilities and a good overall stability

  • September 04, 2023
  • Review provided by PeerSpot

What is our primary use case?

My company uses Kong Enterprise for ISC, so if we need data in one place or one application, we use the solution to retrieve the data with the help of REST API.

What is most valuable?

The most valuable feature of the solution stems from the fact that it seamlessly supports a vast number of tools. The integration capabilities the tool offers are smooth, and I don't see any hiccups there.

What needs improvement?

There is a tool called Apigee. Apigee has a portal where you can inspect the APIs and do a live tracing of the API, features that are missing in Kong Enterprise and Azure API Management. I am unsure if something else needs to be considered for improvement. Kong Enterprise fails to provide live tracing of the APIs, which is possible nowadays. With live tracing of the APIs, you can see how the request is going and where it gets stuck, what the actual input was, what the response is, and all that information we can see with the help of live requests, which is impossible in Kong Enterprise. The aforementioned area can be considered for improvement in the solution. With Kong Enterprise, you can examine after the fact, but why it happens can't be examined.

For how long have I used the solution?

I have experience with Kong Enterprise. My company is a customer of the solution.

What do I think about the stability of the solution?

The solution has been stable so far in my company.

What do I think about the scalability of the solution?

I can't comment on the solution's stability since my company is still in its development phase.

How are customer service and support?

For support, a group was created with the help of Microsoft Teams. My company hasn't contacted the actual support team of Kong Enterprise.

Which solution did I use previously and why did I switch?

I have used Apigee in the past. You can do the live tracing of APIs in Apigee, but it is not possible in Kong Enterprise.

How was the initial setup?

The solution's deployment was done in a couple of weeks.

Our company has not gone live with the product since we are still in the solution's development phase.

The solution's deployment model has changed from an on-premises to a cloud one.

Which other solutions did I evaluate?

It was not my company but our company's service provider who gave us Kong Enterprise.

What other advice do I have?

Kong Enterprise is a good solution with a few missing features, especially the one provided by Apigee, which is the live tracing of APIs.

I rate the overall solution an eight out of ten.


    Karthick Sampangi

The solution provides protocol transformation and allows each client to have a specific UI experience

  • August 25, 2023
  • Review provided by PeerSpot

What is our primary use case?

We had worked for a client from the travel industry who wanted to propose an API manager. They had built microservices on Java and another integration tool. They wanted to apply policies, register their APIs in the API manager, and enforce policies and plugins, like client ID, client secret, throttling, rate limiting, and protocol transformation. The client wanted to apply these things to their APIs.

What is most valuable?

Protocol transformation is the most valuable feature of Kong Enterprise.

Kong Enterprise allows a lot of customizations that provide a specific UI experience for each client.

What needs improvement?

The solution should include policy features that are available in other solutions like MuleSoft API manager but missing in Kong Enterprise.

For how long have I used the solution?

I have been using Kong Enterprise for the past six to eight months.

What do I think about the stability of the solution?

We have not seen any stability issues so far with Kong Enterprise. None of our customers have reported any issues with the solution.

What do I think about the scalability of the solution?

Kong Enterprise is a scalable solution.

How was the initial setup?

No setup is required for Kong Enterprise because it has a complete cloud setup. You pay for a license, get credentials, and start registering your API and applying policies. It's completely cloud-based. We also have some open-source options where you set up the API manager on your Kubernetes clusters or dockers and register your API in the on-prem Kong API manager.

What other advice do I have?

The solution requires maintenance, but I haven’t heard of any maintenance challenges so far.

A user's decision to choose Kong Enterprise or MuleSoft varies from use case to use case. Users should do a detailed technical assessment before choosing Kong Enterprise, MuleSoft API manager, or any other API manager tools available in the market.

Overall, I rate Kong Enterprise an eight out of ten.


    Financial Services

Best gateway in the market

  • May 25, 2023
  • Review provided by G2

What do you like best about the product?
Lightweight with low cost on infrastructure to run.
Major features come out of the box enterprise plugin
Support multi-cloud deployment and integration
Easy to customize the developer portal
What do you dislike about the product?
Product Roadmap - time to delivery can be improved
What problems is the product solving and how is that benefiting you?
Gateway service for all our microservice-based architecture. Runs on container and also support ingress controller requirement.


    MRIDUL N.

Fast and easy

  • May 23, 2023
  • Review provided by G2

What do you like best about the product?
Fast and high throughput support as always.
What do you dislike about the product?
Api dependency is fixed now and works smooth
What problems is the product solving and how is that benefiting you?
I use it as an open-source API gateway for managing my microservices. I also used it for verifying JWT.