BrowserStack is used for mobile testing.
I work in web technology for logistics with BrowserStack.
The environment I work in with BrowserStack is enterprise level.
BrowserStack
BrowserStackExternal reviews
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Streamlined testing experience with valuable features but high costs prompt a look into alternatives
What is our primary use case?
What is most valuable?
Some of the best features with BrowserStack include the ability to inspect network traffic, and the device farm is nice. They offer using two devices at once, but it's a tier that we don't pay for.
Cross-browser compatibility testing is important for my organization and I think it's essential for all organizations since they don't necessarily control the platforms that their clients access their services from.
BrowserStack's wide array of real devices and browsers has helped us address the need for devices, but we don't use them for web testing. I have used BrowserStack for live interactive testing, and it has helped identify and resolve errors during development processes.
It gives me access to devices that I don't have to purchase, which is nice. Being able to manually use a real device, or alleged real device, becomes important because there's a huge difference between testing on a simulator, emulator, and testing on real devices due to how apps get packaged and how things get moved around during the packaging.
I don't really test the feature that simulates various network conditions too much, but it has definitely come in handy. I generally would use something more a proxy, such as Charles, if I'm doing something that. I have the ability to manually do that on the devices that I have locally, so I wouldn't really do latency tests with connectivity speeds across the wide array of devices that they have.
They have an API, which is super helpful, and it is integrated into our pipeline, which helps because that's where our automated tests run. The device farm is one of the positive impacts we have seen from using BrowserStack. We get to run our automation against their full suite of devices, which alleviates the uplift of manual testing. This speeds up regressions, which speeds up our deployment process, allowing us to get updates to customers faster.
What needs improvement?
In terms of improvements, they can make it snappier. Everything kind of works. They have locked down the phones, which is problematic because there are some test cases that require access to things that they don't give you access to, which is understandable. However, being able to have more granular access to the OS would be a good feature.
BrowserStack is very expensive and they keep increasing their cost, which is absolutely ridiculous, especially when someone like LambdaTest is coming through for literal thousands of dollars less, with the same services.
The amount of what LambdaTest has to offer for their price point seems to be a better financial choice for any company at this point. I haven't used LambdaTest yet; we are exploring options with other providers at this time, and LambdaTest has been the only one that's provided any kind of cost-saving benefit while not losing any of the functionality that we expect to have with these products.
BrowserStack is really expensive, which is super annoying. Anytime you want something new, it costs an exorbitant amount. We just attempted to increase our seats and they wanted almost double what we were paying, which was insane because it wasn't double the seats. Companies need to make money, but they also need to work with their customers because otherwise, they'll lose them to competitors like LambdaTest who offer similar services for significantly less.
How are customer service and support?
I haven't had any issues with their customer service, so I would rate them around a 7.5 or 8.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup with BrowserStack is actually pretty straightforward. We use WDIO, which you can integrate the capabilities directly into your WDIO configuration file. We wrote some bespoke code that does some checking of BrowserStack threads and stuff that they open up via their CLIs, so it's pretty simple to integrate. I'm going to be exploring how these other services compare in terms of integration.
What was our ROI?
There is some return on investment because it saves us time during regressions and allows developers to access real devices without having to purchase them. However, I don't think the cost point and how much devices cost versus what we get out of BrowserStack is necessarily equal. I think its biggest benefit is how it integrates with our CI/CD, not necessarily giving access to developers for test devices.
I have recently pushed to allow our operations team to get access so when they talk to customers, they're able to access devices and try to recreate the scenario they're experiencing. This is beneficial, but I believe LambdaTest also offers similar features like App Live and App Automate.
Regarding time savings during regression, that's a tough question. It really depends on the regression. For instance, if 80% of the functionality is tested via automation, then I only have to do 20% manual testing. If a full regression takes a week, I only have to do 20% of that due to the automated tests. However, I still need to go manually verify when conducting a full regression because buttons can exist but still look really weird. It's not simple to do visual testing in line with functional testing, so I lose that benefit; hence, I must manually verify all the pages and navigation.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Gained a solid understanding of low-code automation platforms and AI agentic flows
What do you like best about the product?
Low code automation tool platform and agentic flows demo was with real time scenarios. Auto healing and creating steps with tool was had magnificent seen from user's perspective. The fact of having no cost on executions of unlimited runs fascinated me for all time. Easy implementation of steps via recorder was something similar to other tools, but ease of integration with CI/ID triggers a charm in me for using this tool.
What do you dislike about the product?
Mostly nothing I have seen so far into any products.
What problems is the product solving and how is that benefiting you?
Low code tools may achieve rapid test cycle development in scrum teams. Compare to open source tools for visual regression/testing I found this tool little helpful.
Have great potential
What do you like best about the product?
Easy to use, I don't have any coding experience and I manage to create testcases without any technical trouble.
What do you dislike about the product?
Currently struggling with the application functions, awaiting support help. Fast respons in the support!
What problems is the product solving and how is that benefiting you?
Regession testing for updates in the software.
Test Across Browsers and Regions Effortlessly with BrowserStack
What do you like best about the product?
It allows cross-browser testing with regional location access. It is more important to globally use product testing. We can test different browsers with various geographic locations to identify specific issues or bugs.
As well as it is very easy to use, and an easy guide has to be implemented in our environments. Beginners can also understand, and it has more features to improve our testing quality. Also, customer support is on another level, and we can get technical and sales support at any time by raising a single ticket.
As well as it is very easy to use, and an easy guide has to be implemented in our environments. Beginners can also understand, and it has more features to improve our testing quality. Also, customer support is on another level, and we can get technical and sales support at any time by raising a single ticket.
What do you dislike about the product?
The only dislike thing about BrowserStack is free trial period is very limited.
What problems is the product solving and how is that benefiting you?
Our product is typically used across the world, and for that reason, we want to test that product with different geo locations as well as different browsers. Without BrowserStack, we cannot approach that requirement. It allows to use of different geo locations around the world.
It is the main problem that BS solved for us. Cross-browser testing is another main thing. When we test the application in different browsers manually, it takes more time and requires more effort. BS solved that issue too.
It is the main problem that BS solved for us. Cross-browser testing is another main thing. When we test the application in different browsers manually, it takes more time and requires more effort. BS solved that issue too.
Browserstack Review
What do you like best about the product?
Its ability to mimick various Mobile and Desktop Platforms over cloud and the huge combinations of devices it offers to test our products across all platforms
What do you dislike about the product?
The virtual machines and real device cloud can be slow, especially under high traffic or in lower-tier plans.
Interacting with browsers or devices via the BrowserStack interface can have noticeable input lag.
Since I did not purchase the software and it was company sponsored, I dont have any problems with pricing but as a business user, it definitely is in the costlier side of the market.
Interacting with browsers or devices via the BrowserStack interface can have noticeable input lag.
Since I did not purchase the software and it was company sponsored, I dont have any problems with pricing but as a business user, it definitely is in the costlier side of the market.
What problems is the product solving and how is that benefiting you?
I can test a product across multiple Device combinations without having the need of any physical devices. I can also run multiple feature files all at once when I set the maxInstances to more than 1 while execution automation scripts.
Browserstack review
What do you like best about the product?
You can test on actual iOS and Android devices (not emulators), which is crucial for catching real-world issues with things like touch, camera access, rendering, etc.
What do you dislike about the product?
The Live testing can sometimes be slow or laggy, especially on older devices or under network load.
What problems is the product solving and how is that benefiting you?
Too many devices, OS versions, and browsers to test on and No need to maintain your own device lab
Essential Cross-Browser Testing Tool for Every Development Team
What do you like best about the product?
As a software engineer focused on delivering responsive, high-quality web applications, BrowserStack has become an indispensable part of my development and QA workflow. The platform provides a seamless experience for testing across multiple devices, browsers, and operating systems. All of this is done without the need to maintain an in-house device lab.
What I Like:
Vast Device and Browser Coverage: BrowserStack supports a wide range of real devices and browsers, which makes it easy to test for compatibility across environments that users actually use.
Live & Automated Testing: Whether I need to manually verify a UI bug or run a full Selenium test suite, BrowserStack handles both with excellent performance and minimal setup.
Ease of Integration: Integration with CI/CD pipelines is simple and helps catch regressions early in the deployment process.
Real Device Testing: The fact that tests are run on real devices (not emulators) ensures accuracy and builds trust in the results.
User-Friendly Interface: The UI is clean, responsive, and intuitive, making it easy to jump into testing with minimal training or documentation lookup.
What I Like:
Vast Device and Browser Coverage: BrowserStack supports a wide range of real devices and browsers, which makes it easy to test for compatibility across environments that users actually use.
Live & Automated Testing: Whether I need to manually verify a UI bug or run a full Selenium test suite, BrowserStack handles both with excellent performance and minimal setup.
Ease of Integration: Integration with CI/CD pipelines is simple and helps catch regressions early in the deployment process.
Real Device Testing: The fact that tests are run on real devices (not emulators) ensures accuracy and builds trust in the results.
User-Friendly Interface: The UI is clean, responsive, and intuitive, making it easy to jump into testing with minimal training or documentation lookup.
What do you dislike about the product?
What I Dislike:
Occasional Latency on Live Tests: Very rarely, live testing sessions may lag, especially on older devices or during peak usage times.
Final Thoughts:
BrowserStack has dramatically improved our ability to test efficiently and deliver high-quality web applications with confidence. It's reliable, scalable, and constantly improving. I highly recommend it for any software development team that takes cross-browser compatibility seriously.
Occasional Latency on Live Tests: Very rarely, live testing sessions may lag, especially on older devices or during peak usage times.
Final Thoughts:
BrowserStack has dramatically improved our ability to test efficiently and deliver high-quality web applications with confidence. It's reliable, scalable, and constantly improving. I highly recommend it for any software development team that takes cross-browser compatibility seriously.
What problems is the product solving and how is that benefiting you?
As a software engineer, I use BrowserStack to test our webpages on multiple browsers and devices, ensuring that our site delivers a consistent and high-quality experience for all users, regardless of what browser or device they're using. Before BrowserStack, we struggled with incomplete testing due to a lack of access to real devices or lesser-used browsers. That often led to missed edge cases and bugs making it to production.
With BrowserStack, I can instantly spin up real devices and browsers in the cloud to test our web pages, identify layout issues, and debug functionality quickly. It saves a significant amount of time, reduces the cost and complexity of manual testing, and helps us catch issues early in the development cycle. Ultimately, it boosts our confidence in deploying code, improves user satisfaction, assists with bug validation, and helps us maintain a more polished, professional product.
With BrowserStack, I can instantly spin up real devices and browsers in the cloud to test our web pages, identify layout issues, and debug functionality quickly. It saves a significant amount of time, reduces the cost and complexity of manual testing, and helps us catch issues early in the development cycle. Ultimately, it boosts our confidence in deploying code, improves user satisfaction, assists with bug validation, and helps us maintain a more polished, professional product.
Invaluable
What do you like best about the product?
My team regularly uses Browserstack for QA on different browsers and devices. The new accessibility feature is amazing!
What do you dislike about the product?
I was a little disappointed how long it took someone to respond to my questions about the new accessibility feature. I reached out twice by email and via chat on a webinar and finally got a response.
What problems is the product solving and how is that benefiting you?
Testing and accessibility
BrowserStack App & Web Automate- A Robust Solution for Modern QA Needs
What do you like best about the product?
It allows to use unbelievable device range and it is more easier for QA purposes.
It gives simple and ease implementation guide an it would be very helpful for beginners.
You can easily chat with them and get response within few hours and also they allow me extra free trial before go purchase a plan.
No downtimes at all. You can use any time in the day and also they allows users to see the downtimes.
When you go for a browserstack, you can definitely simplify your CI/CD integrations. Because they have easy integrations as well as you can save your VM's resource utilizations.
It gives simple and ease implementation guide an it would be very helpful for beginners.
You can easily chat with them and get response within few hours and also they allow me extra free trial before go purchase a plan.
No downtimes at all. You can use any time in the day and also they allows users to see the downtimes.
When you go for a browserstack, you can definitely simplify your CI/CD integrations. Because they have easy integrations as well as you can save your VM's resource utilizations.
What do you dislike about the product?
When we purchase the plan, default parallel count is limited to 01.
What problems is the product solving and how is that benefiting you?
We have very large scale Selenium + Java framework and past days we used VM's to execute that tests on pipeline. It was very expensive task because of DevOps side bill. When they executing large scale selenium framework on Virtual Machine it utilized more resources and it will directly add to the DevOps bill as well as that resource utilization directly affected to the other pipeline execution in the organization.
But when we move on to the BrowserStack we reduce the DevOps side bill and we can trigger the pipelines as we want because of the unlimited minutes plans.
When we talk about the mobile app automation BrowserStack is the best options. Because when we execute 10 - 15 hours continuously, the environment stability is very important. Compare with the other Device Farms, Browserstack is the best option for mobile automation.
But when we move on to the BrowserStack we reduce the DevOps side bill and we can trigger the pipelines as we want because of the unlimited minutes plans.
When we talk about the mobile app automation BrowserStack is the best options. Because when we execute 10 - 15 hours continuously, the environment stability is very important. Compare with the other Device Farms, Browserstack is the best option for mobile automation.
an integral part of our cross-browser and cross-device testing strategy
What do you like best about the product?
As a Test Engineer, I find BrowserStack to be an invaluable tool for cross-browser and device testing. Its wide range of real devices, smooth integration with CI/CD pipelines, and support for both live and automated testing significantly enhance our QA efficiency.the platform’s reliability and feature set far outweigh these. It’s a must-have for teams aiming to ensure seamless user experiences across platforms.
What do you dislike about the product?
While occasional lags and pricing can be concerns.
What problems is the product solving and how is that benefiting you?
It offers access to a vast collection of real devices and browsers, whichis allowing us to perform accurate testing without maintaining an in-house device lab.The ability to switch between live interactive testing.Quick,Reliable ans Seamless Tests!
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