Torq's Flexibility Streamlines Significant Time Savings in SOC
What do you like best about the product?
The amount of time that has been saved due to the flexibility in the automation workflows that can be created. The dashboard for presenting the current cases is intuitive and easy to navigate.
What do you dislike about the product?
As an end-user I do not have many valid dislikes with the platform. Sometimes the auto refresh for the dashboards does not complete and "ghost" cases can appear in the queue while they are being processed before they are auto resolved/closed. These are both small UI issues that overall do not significantly impact the usability.
What problems is the product solving and how is that benefiting you?
Torq has made a significant improvement in cutting down the repetitive tasks that used to plague a majority of our SOC shifts.