We are a Red Hat Enterprise Linux partner and provide host servers for various applications, including web applications and databases.
RedHat 8 Minimal | Support by ProComputers
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Offers portability, security, and stability
What is our primary use case?
How has it helped my organization?
Red Hat Enterprise Linux's built-in security features simplify risk reduction and compliance maintenance, making them easy to use. We utilize SA Linux, a highly secure operating system. Its risk mitigation and compliance measures are effectively implemented due to the regular delivery of patches, updates, and bug fixes. This continuous maintenance enhances the stability of the system.
We are able to maintain compliance when it comes to the security regulations.
The level of portability succeeds in keeping our organization agile.
We used several platforms, but Red Hat provides us with a more uniform installation process, a more consistent platform, and easier system maintenance. Additionally, the Ansible playbooks are now simpler to manage due to the standardization of our platform. We quickly realized the benefits of adopting a single platform instead of using multiple platforms. This decision has streamlined our operations and simplified license management for our sales department. Additionally, the purchase process has become more straightforward.
We operate a hybrid IT infrastructure consisting of both on-premises and cloud servers. We have had positive experiences with Red Hat Enterprise Linux, which has enabled us to build and deploy applications with confidence and ensure their availability across physical, virtual, and cloud environments.
Red Hat Insights is a valuable tool for preventing emergencies caused by security vulnerabilities, non-compliant configurations, and unpatched systems. Although we haven't faced an emergency yet, we've noticed that the tool provides valuable advice and sometimes even playbooks to resolve security and stability issues. It's a powerful tool indeed.
Red Hat Insights provides us with vulnerability alerts and targeted guidance. All systems are stable and we have no crashes and no failouts.
What is most valuable?
Red Hat Enterprise Linux's most valuable attribute is its stability.
What needs improvement?
A targeted package tailored for small and medium-sized businesses can help increase business.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for ten years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is stable. We have been running the solution for years with no crashes.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux is scalable. We have not encountered any issues. Since we are virtualized, it is merely a matter of allocating virtual CPUs, virtual memory, and so on. The limits are very high, so we are not currently experiencing any constraints.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We switched from our previous solution to Red Hat Enterprise Linux because of the uniformity of the platform. It is also a larger organization that is well known.
How was the initial setup?
The initial deployment is straightforward and well-documented. The deployment time is between 15 to 30 minutes.
What other advice do I have?
I would rate Red Hat Enterprise Linux eight out of ten.
From what I've seen of Red Hat Enterprise Linux, it's well-documented. There are comprehensive notes and documentation available. I've been using it recently, and I've found that all the information I need is readily available. If we can't find what we're looking for, our support organization is there to help.
We have a virtual environment and deploy the solution from a satellite.
Currently, we require two people for the maintenance of Red Hat Enterprise Linux.
Convenient to use with good features and helpful support
What is most valuable?
One of the valuable features is that it's convenient.
The rest of its features are really nice.
Red Hat enables us to achieve security standards certification. We have been certified for the PPI certification last year.
Red Hat has been good when it comes to building with confidence and ensuring availability across our infrastructure. We are really confident about the security process.
It is implemented across multiple physical and virtual infrastructures. We have applied it on most production servers. They are integrated quite well.
We use the Red Hat system roles feature. We have been using this for automation purposes and to find some tests.
What needs improvement?
The response could be better for urgent issues. If there's an issue with live services, they need to be faster.
It would be nice to have antivirus services.
There should be more upgrades to the security features.
For how long have I used the solution?
I've used the solution for a long time. My organization has used it for more than three years.
What do I think about the stability of the solution?
The stability is good. I'd rate it eight out of ten.
What do I think about the scalability of the solution?
The scalability is decent. I'd rate the solution eight out of ten. Different teams and departments, including application and development teams.
We do not have plans to increase usage in the future.
How are customer service and support?
I'm very happy with the technical support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have got some other open systems like CentOS. We just have most of our production services to ReadyX from CentOS and Oracle. Red Hat is more secure. The support is very nice as well.
How was the initial setup?
I joined the organization after deployment and wasn't involved in the implementation.
I'm not sure if the solution requires any maintenance.
What's my experience with pricing, setup cost, and licensing?
I'm not really involved in the pricing or the licensing. However, it may be expensive. We have different licenses.
Which other solutions did I evaluate?
We evaluated different options.
What other advice do I have?
I'm a customer and end-user.
I'd rate the solution eight out of ten.
Facilitates our compliance with security standard certifications.
What is our primary use case?
We use Red Hat Enterprise Linux as our core operating system for hundreds of our critical systems including our databases, complete middleware, and over 500 VMs.
How has it helped my organization?
The portability of applications and containers built on Red Hat Enterprise Linux is exceptionally high due to the utilization of Java as the middleware and Oracle as the database. This enables seamless portability across various platforms, regardless of the specific infrastructure employed. As long as Oracle continues to provide support for a particular platform, the applications and containers can operate effectively on that platform. Therefore, the decision regarding the deployment platform rests solely with the company's preference.
The consolidation into a single operating system has brought about significant improvements. Previously, companies often had to manage three or four different operating systems, which was not only costly but also inefficient. With a unified operating system, we can now streamline operations and reduce the number of teams required for maintenance.
Red Hat Enterprise Linux facilitates our compliance with security standard certifications. We receive daily reports and recommendations specifically for applying security patches and related measures.
Red Hat Enterprise Linux is the most used Unix platform in the cloud. We can build with confidence knowing that it is available across physical, virtual, and cloud infrastructures.
What is most valuable?
The integration with Oracle is the most valuable feature.
What needs improvement?
The patching process with Red Hat is disruptive and not very cost-effective. This is why I would like to switch to Oracle Linux, which allows for security patching on a running system. This is a significant advantage of Oracle Linux over Red Hat. With Red Hat, we have to shut down all of our machines at least four times a year for large patches. Oracle acquired the technology for applying these online patches from MIT, and this technology is integrated into Oracle Linux. This allows for systems to be patched without disrupting the work of employees and their organization, which is a major improvement over Red Hat's patching process.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for over ten years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is a stable operating system. In most cases, the issues we have encountered have been related to hardware, not the operating system itself.
What do I think about the scalability of the solution?
Scaling Red Hat Enterprise Linux is easy. We have clusters and simply need to add machines to those clusters to scale.
We have more applications being added all the time.
Which solution did I use previously and why did I switch?
Previously, we used HP for our database site before transitioning to Red Hat Enterprise Linux. As we were already utilizing Red Hat Enterprise Linux for our applications, it proved to be a more optimal choice for our database site as well.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
We have to pay for the support and features.
The distinguishing feature between open-source competitors and Red Hat Enterprise Linux is the comprehensive support that Red Hat Enterprise Linux provides. Red Hat Enterprise Linux no longer faces competition from HP and Digital in terms of support services, as these companies have ceased offering their solutions. IBM remains the sole competitor, but they recently acquired Red Hat, essentially consolidating the support landscape.
What other advice do I have?
I would rate Red Hat Enterprise Linux eight out of ten.
Numerous open-source Linux operating systems are available, but Red Hat Enterprise Linux provides robust support and a stable platform for large organizations that would benefit from the support.
Organizations should base their decision on which operating system to use for their specific requirements. For Windows or Oracle systems, the corresponding OS should be chosen for support reasons. For Unix systems, Red Hat Enterprise Linux provides the best support.
When I first used Linux 1.0 over ten years ago, I was surprised at how well it worked. I never expected it to become so successful that it would surpass all the major Unix systems, but that is exactly what happened. Today, Linux is used for a wide variety of applications, regardless of the platform. This is due to its exceptional scalability and the low cost of hardware.
Offers role-based access and the ability to seamlessly connect multiple systems with ease
What is our primary use case?
I work as a consultant for a bank. They were using another type of Linux and facing some scripting issues. We are using Ansible for infrastructure, but they depend on different languages. In this fintech use case, the bank performs transactions between two banks. The transactions were getting stuck, but they detected that the money had been transferred.
The money comes from the bank. They transport it from the cloud and deliver it to the channels like Visa, MasterCard, etc. The national bank is also involved at that stage, so there is a pause. When we are using auto-scaling, it requires a small amount of time, so your application will have an error. This is a millisecond process. That is the duration. We were looking for issues like bank fraud. You need to conduct an analysis and restart the service. The data is on Red Hat Linux, and we use EKS for containerization.
We have a hybrid solution combining AWS with an on-premise environment. Moving data to the cloud requires a stable connection because we have multiple systems on-premises and on the cloud. This platform helped us communicate among multiple clouds and our private cloud network.
How has it helped my organization?
Using Red Hat Enterprise Linux enables us to subscribe to other Red Hat services from our portal. We can connect to Satellite with single sign-on logins. We can use the Spring CLI call and the Docker hub. We have a direct subscription.
Red Hat Enterprise Linux has helped us avoid cloud vendor lock-in. We could easily migrate between cloud services from AWS to Azure if we wanted to. Everything is an SCL, so we could deploy the same thing on another cloud. It's highly useful. We can make a script and move the entire infrastructure.
What is most valuable?
The Red Hat Linux comes with Anaconda, a fascinating tool that is useful if I need to connect multiple systems. I also like role-based access.
What needs improvement?
Red Hat Enterprise Linux is a little expensive for some customers who don't have the budget. It depends on the client. They can save money by not purchasing some of the added packages and services. If the client has a budget of $10 million, we can go for the whole bundle.
For how long have I used the solution?
I have used Red Hat Enterprise Linux for four or five years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is stable.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux is scalable, but it depends on the deployment.
How are customer service and support?
I rate Red Hat support 10 out of 10. I'm a big fan.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Ubuntu, which has its own cloud service. Red Hat Enterprise Linux is a better option if the client has a budget. Red Hat Enterprise Linux can be certified and meet compliance requirements.
How was the initial setup?
Deploying Red Hat Enterprise Linux is straightforward, but the complexity and time required depend on whether we are deploying on a virtual machine or a desktop. If we have the correct documentation, the total process can be completed in three to five days.
I have used the Image Builder Tool, but in the latest deployment, I pulled down the repository from the Docker hub. We use our own XML file and create the repository. It's a two or three-day design process for Red Hat Linux. We need one data resource for that process and a second engineer on the support side if we want to set up more servers from their on-site services.
What's my experience with pricing, setup cost, and licensing?
It's affordable, but everything costs money. At the same time, everything adds value for our clients. For example, I was working on a machine-learning project, and they needed more team resources, and all the projects used computing power. By running multiple clusters, the client exceeded the rate for that data. We buy services from AWS, the Azure Marketplace, or directly from Red Hat.
What other advice do I have?
I rate Red Hat Enterprise Linux nine out of 10. I recommend buying the services in a package if you can afford it. If the client doesn't have the budget, we can find alternatives. It depends on the client's needs.
Enables users to increase the file systems dynamically and provides excellent support and subscription models
What is our primary use case?
I work in infrastructure. We have various use cases for Red Hat Enterprise Linux. We use it for the compute feature, which runs on some applications on the front end and databases on the back end.
What is most valuable?
LVM is a valuable feature. It enables us to dynamically increase the file systems or logical volumes. My journey with this feature started 10 to 12 years ago.
LVM is the reason why I started using the solution initially. Nowadays, there are a lot of applications. We can use clustering, security, and optimize security.
What needs improvement?
The product's availability is on the main cloud hyperscalers, like GCP, IBM Cloud, Azure, and AWS. The product should be made available on Oracle Cloud.
I would like to see Ansible as a default in future releases.
For how long have I used the solution?
I have been using the solution for 13 to 14 years.
How are customer service and support?
Although some questions are not business-critical and high priority, they are still urgent. The support identifies such questions as P3 or P4 incidents. Although there's no business impact, we depend on the support team for answers.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We have used SUSE Linux. We have also used open-source tools like Ubuntu, Fedora, and CentOS. We switched to Red Hat Enterprise Linux due to its vast exposure to security vulnerabilities. Its support model, subscription model, and its support for HANA are valuable.
What other advice do I have?
We use the product on-premise, on IBM Cloud, and on Azure. The subscription model of the solution enables us to use hybrid environments. We can enjoy the benefits of the hybrid environment with the bring-your-own-subscription model.
We have plans for upgrades. We have a legacy Red Hat Enterprise Linux. One of the customers has version 5. We are trying to build an upgrade plan for it. We would like to know whether we can directly land on version 9 or if we should go step by step to each version.
The solution's built-in security features are exciting. I like that the solution covers the recent vulnerabilities in the CVEs. The solution should continue to do that.
Overall, I rate the product an eight out of ten.
Comes with patching feature but needs improvement in support
What is most valuable?
Red Hat Enterprise Linunx's most valuable feature is patching.
What needs improvement?
I am not happy with Red Hat's support. It is difficult to find knowledgeable people. It's hard to troubleshoot.
For how long have I used the solution?
I have been using Red Hat Enterprise Linunx since 2009.
Which solution did I use previously and why did I switch?
We used Solaris before Red Hat Enterprise Linux. Solaris' environment is closed, while Red Hat Enterprise Linunx is open-source.
What other advice do I have?
Red Hat Enterprise Linunx's knowledge base is good, and you can find answers there.
I rate the product a nine out of ten.
Stands out for its stability and support, which are critical for enterprise applications in the finance sector
What is our primary use case?
We are moving toward a microservice architecture and using OCP4 as a platform. We run most of our APIs in OCP ports, so the base image is always Linux. It's a Linux image, and we add our own dependencies. We have a private and public cloud, so it's a hybrid cloud system, and we rely on on-premise data centers as well as the cloud.
How has it helped my organization?
Red Hat Enterprise Linux supports our hybrid cloud strategy because we can have Red Hat Enterprise Linux on the public and private cloud, improving compatibility.
If the compatibility is high, it's easier to move and migrate. If I have some components on the private cloud on Red Hat Enterprise Linux and components on the public cloud.
What is most valuable?
Red Hat Enterprise Linux stands out for its stability and support, which are critical for enterprise applications in the finance sector. We don't want any downtime, so we need fast support and quick issue resolution.
The main security feature is the regular patches and updates. When we do a security scan, there should be patches readily available. Security is essential in finance, and Red Hat Enterprise Linux helps us build a solid IT infrastructure foundation.
I've used the Red Hat Enterprise Linux Web Console to configure the products. It's a nice tool with an intuitive interface that gives you a better picture of what you're configuring. It's helpful.
What needs improvement?
Red Hat Enterprise Linux should be available in a free version that developers could try on their own machines before deciding to implement the enterprise edition. It would be nice to have a community version available with all the features so developers can become more familiar with Red Hat Enterprise Linux.
For how long have I used the solution?
I have used Red Hat Enterprise Linux for more than nine years.
What do I think about the stability of the solution?
We haven't experienced any major outages or downtime. Most of our issues are quickly resolved. We don't typically upgrade to the latest and greatest because we want to ensure stability, and we have a lot of the components on the old system. We wait for a while to upgrade so we can see the most widely used and most stable version.
How are customer service and support?
I rate Red Hat support eight out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had Satellite and Red Hat Enterprise Linux from the beginning, but we also use other flavors like Amazon Linux.
What other advice do I have?
I rate Red Hat Enterprise Linux nine out of 10.
A stable OS, quick to install, and easy to scale
What is our primary use case?
We host Red Hat Enterprise Linux on our VMware Cloud and manage our customers' machines.
How has it helped my organization?
Red Hat Enterprise Linux machines are more stable than Windows machines.
Red Hat Enterprise Linux helps to avoid cloud vendor lock-in.
What is most valuable?
Red Hat Enterprise Linux is a reliable operating system that can run for long periods of time without any issues.
What needs improvement?
Red Hat Enterprise Linux should modernize its UI to make navigating the screens easier.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for around four years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is stable.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux can be easily scaled on a virtual machine.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
I was not involved in the initial deployment but it was straightforward. The deployment took around 15 minutes per machine.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
I recommend using Red Hat Enterprise Linux over an open-source OS because it offers better support.
Red Hat Enterprise Linux requires minimal maintenance.
Red Hat Enterprise Linux is a reliable solution and I recommend it to others.
A rich ecosystem regarded for its exceptional stability and robust security features
What is our primary use case?
We use containers to create RPM packages for graphics drivers.
How has it helped my organization?
The main reason to use Red Hat Enterprise Linux is to maintain support for creating images for various purposes, including what we use for gaming. We rely on a range of supported tools and resources, and this enables us to build images tailored for specific target devices.
What is most valuable?
The RPM manager is paramount for us, as we need to generate these packages for our customers, enabling them to install the packages on their systems at a later time. The knowledge base they offer has proven to be quite efficient and we haven't encountered any significant challenges.
What needs improvement?
The technical support should be improved. I believe it would be beneficial to notify the customer in advance of any planned maintenance so that we can better coordinate and plan our customer interactions accordingly.
For how long have I used the solution?
We have been using it for six years.
How are customer service and support?
Recently, we encountered issues when the Red Hat server was in maintenance mode, and we attempted to capture images directly from another server for our builds. Although I set up alerts for planned downtime on the Red Hat server, I didn't consistently receive these alerts. I would rate it seven out of ten.
How would you rate customer service and support?
Neutral
What about the implementation team?
We follow a weekly patching schedule to fetch the latest updates. Our process involves applying these patches to the image and then generating containers, which we subsequently upload to our registry. We accomplish this using Ansible.
What other advice do I have?
The only inconsistency we've noticed so far is with the server, which might be the only aspect we could potentially raise concerns about. Overall, I would rate it eight out of ten.
Reliable, consistent, and well-documented
What is our primary use case?
My primary use case for it is to run Jenkins servers.
How has it helped my organization?
Red Hat Enterprise Linux is critical for our operations. We use it for all of our Linux servers.
What is most valuable?
It works. It's consistent. It's well-documented. These are valuable aspects to me.
Red Hat Enterprise Linux 9 updates the Cipher Suites and the security proceeds it. I wasn't pleasantly surprised because a bunch of our server communication didn't work. Having the Cipher Suites updated is a good thing but was not convenient.
I feel positive about the built-in security features when it comes to simplifying the risk and reduction and maintaining compliance. I'm also a Windows Server administrator so, compared to my Windows Server experience, I have very positive feelings about Red Hat Enterprise Linux security based on how easy it is to keep things patched, up-to-date, and compliant.
What needs improvement?
Some of the repositories and some of the DNS versions are very old. I just deployed something using Ruby and the DNS stable repository was sufficiently old that the Ruby project I was using didn't work.
I would like more transparency and better options other than using something like Ruby Version Manager. I'd rather be able to get modern, up-to-date versions from the base repositories.
For how long have I used the solution?
We have been using Red Hat Enterprise Linux for ten years. We're on a bunch of different versions. We're anywhere between version six and nine. My personal project is on nine.
Which solution did I use previously and why did I switch?
We still have Windows servers.
Red Hat Enterprise Linux is very resource-intensive, and it's hard to secure because Windows, the base use case, is all things to all people.
I generally like Linux server products. I like the way they specialize, and I like the default security posture.
How was the initial setup?
We have a hybrid environment. We do have some things in the cloud. We're using both Azure and AWS as our cloud providers.
I was involved in the process of migrating our Jenkins servers to Red Hat Enterprise Linux 9. It was not straightforward or complex because we changed a lot of things about our deployment. We tried to improve and streamline, and in the process, we broke some of our pipelines.
It was not smooth, but that was not necessarily because of Red Hat Enterprise Linux, except for some of the security upgrades. We could not use the old RSA keys that we were using with RHEL 6 with RHEL 9. This meant that we either had to loosen our security by allowing legacy keys or tighten things down. We chose to tighten things down.
Another challenge is that we have some old Red Hat Enterprise Linux applications that are running on very old versions. We are trying to get everything off of RHEL 6 and 7 and onto RHEL 9, but there are a few applications that are stuck on RHEL 6 for various reasons.
We are getting rid of all of our Linux servers, so the biggest challenge right now is migrating our applications to RHEL 9.
What about the implementation team?
When it comes to provisioning and patching, it is pretty manual. The company uses VMware, and the process is pretty manual and involves a certain number of shell scripts. I know we're trying to adopt Ansible, but we're not very far along.
What other advice do I have?
I've had a very positive experience with Red Hat Enterprise Linux. My only point of comparison is Ubuntu, which I use for personal projects.
Red Hat Enterprise Linux is a solid enterprise product with a greater emphasis on security. However, Ubuntu Server is easier to use in many ways compared to Red Hat Enterprise Linux. This may just be a matter of familiarity, but I find it easier to get current versions of Ruby with Ubuntu than with Red Hat Enterprise Linux.
This is based on my somewhat limited use, but it's my impression nonetheless. That's what keeps it from being a ten out of ten.