Customer Insights and Analysis
What do you like best about the product?
We use amplitude in our Customer Success org for monitoring customer usage, getting actionable insights, and unlocking a more proactive approach should we detect something, whether good or bad.
What do you dislike about the product?
Theres a bit of a learning curve to getting up and running and starting to extract value. Some of this is tied to your underlying data infrastructure, but theres definitely a little more education and training than I would prefer, this has hindered wider adoption.
What problems is the product solving and how is that benefiting you?
Amplitude gives the Customer Success team, and a broader group of stakeholders a view into what actions customers are or arent taking on our platform, and serves as a valuable platform for sharing insights through dashboarding, and exported reports.