What do you like best about the product?

I am using Amplitude on a daily basis. I can do everything that I want with Amplitude: funnels, retention charts, daily users (broken down by platform), user breakdown by property, monetisation analytics, anonymous analytics (it's much, much better than competitors), the integration is easy and well-documented (way better than competitors), the community forum is superb and very helpful. Cohorts are easy to create and manage, it's VERY easy to upload users to them and I can filter users out in the most quirky way. I can handle errors on Amplitude's side very easily (i.e. merge events together when events names are sent incorrectly, same for properties). Amplitude also works quite fast. Export to data warehouse is generally good and all the properties that I need are sent.

What do you dislike about the product?

Cost of the product. Automatic events like "new user" and "start session" and filtering for first time events work in a really inconvenient and opaque way. Poor support on subscription tiers lower than Growth. LTV charts are very opaque and don't seem to reflect reality. Integration with AppsFlyer is awful (although that's probably AppsFlyer's problem). The relationship between charts, dashboards and projects is very illogical. It's not obvious from the interface how users are assigned to groups when I group by properties: do we pick properties at the time of the event or the last stored properties from the user (yes, the answer is in the documentation but it should be in the UI). We may have been on a rather low subscription plan but Amplitude's account manager wasn't very helpful It is not possible to have a time range more than 365 days for most purposes.

What problems is the product solving and how is that benefiting you?

It tells me what users do in our web and mobile app. I use it to figure out what features to roll out (by analysing our AB tests) and who are our most paying users