Great product offering and great support
What do you like best about the product?
The ability to automate a significant part of our customer journey with confidence that we are still mitigating risk. The support team are responsive, engaged and collaborative. As an early partner, IDVerse acknowledged that there was room for collaboration and welcomed feedback. We continue to work closely with the team to integrate further and better realise the benefit of automation.
What do you dislike about the product?
It can sometimes appear that dev resource is stretched and maybe hasn’t scaled up enough yet. When reviewing issues, IDVerse are engaged, but things can sit ‘with dev’ for a while.
What problems is the product solving and how is that benefiting you?
Giving us the ability to automate key parts of the customer journey whilst still mitigating risk. Inital signs look very positive with regards to performance with a trend of reduced 3PF - we are excited to continue exporing how to utilise the product even more.