What do you like best about the product?

The grainularity and vast potential for this platform.

I love that you can basically pull in any data that you could want. There are so many different direct connections which is something our old reporting platform didnt provide. I also love that you can view the extracts themselves and love the new update where you can see the extract previews. Love That! That was a great addition and works great! Super useful! We werent able to view extracts at all in our old platform so that is great.

This platform also has so much opportunity to customize the reports in tons of different ways.

What do you dislike about the product?

The onboarding and lack of in depth resources.

The onboarding for us was extremely loose and kind of based as if we already knew how to navigate and use this platform. We had experience with a different reporting platform but we still needed help navigating and understaning this specific platform.

There are plenty of support articles but when it gets past the very basics or into the logic of something there is definitely missing info. There is also very little troubleshooting resources, it is almost like Adverity wants to gatekeep from their own users and you have to contact support who do have the answers but why arent these answers in the documentation. Like datastream errors, there is no resources for those and they are not in plain terms so you have to contact support if you have an error. Some features arent super intuitive so deeper documentation is definitely needed.

The dashboard (Present) side definitely needs improvement or maybe just more training with your users. The downloads dont work in the way that you would think logically. For example, the Powerpoints dont let you move the widgets around once you download which is the expectation for that type of file. We work with stations and they like to customize and they were able to do that in our old platform and now cannot do that. We use templates in order to make updating and maintaining all the dashes realistic for us (we have hundreds) so they cannot customize their reports without the risk of it getting overwritten. So there needs to be more critical thinking on the Adverity side from the prospective of an Agency. Or again, maybe we werent onboarded with the correct expectations and training.

I would also love a certification or structured learning course.

What problems is the product solving and how is that benefiting you?

It is allowing us to be more hands off with the collection of the data, we used to have to do a lot of manual imports with our old platform.