Fortinet Lacework FortiCNAPP
Fortinet Inc.External reviews
140 reviews
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External reviews are not included in the AWS star rating for the product.
Cut Out the Manual Effort Immediately
What do you like best about the product?
Our organization has a very large footprint, so handling customer due diligence requests has always been met with some sort of friction due to a highly manual process. We set out to make life easier for our teams and for our customers, and SafeBase has provided the platform to do just that. We saw the number of total requests cut down instantly and expect that trend to continue as we seek to expedite our sales cycle. Everyone we've worked with – sales, customer success, technology – have all been easy to work with and extremely knowledgeable.
What do you dislike about the product?
This potentially could be a unique problem for our organization, but there are aspects of our trust center that we wish we could customize to fit our global customer base. Certain things like language translation buttons and the ability to further customize fields. Otherwise, the platform has been a huge help for us!
What problems is the product solving and how is that benefiting you?
The manual effort of responding to customer due diligence requests was a large-scale issue for us. By implementing the trust center, we are able to quickly provide our customers with necessary information, respond to questionnaires quicker, and create a smoother process for all who are involved.
Great platform to share cybersecurity compliance with customers
What do you like best about the product?
The simplicity of getting started and filling the trust center with useful information for our customers. It was a cake walk to get started and within two weeks we were basically ready to go live. Our customer success manager Amanda H. and Solution Engineer Antonio was great to work with and helped us spot on along the way.
What do you dislike about the product?
A bit more flexibility when it comes to language support. We need to support a number of different languages for different regions so that would come in handy moving forward as a feature.
What problems is the product solving and how is that benefiting you?
It helps our customers and our sales organization getting answers on vendor risk assessments and questions around our products and corporate cybersecurity posture.
Industry leader for a reason
What do you like best about the product?
It's fairly intuitive and quick to deploy, implement and maintain. The white glove onboarding service is really effective, our Senior CSM Amanda made sure not only that we're able to implement what we planned, but also that we're familiar with additional capabilities that we could benefit, which are included in the product.
What do you dislike about the product?
It's pricier than its competitors, aiming at high-end.
What problems is the product solving and how is that benefiting you?
Safebase helps us offload some manual labor of our front-line teams, by providing easier access of our customers to documentation that we share with them.
Invaluable Tool for Security
What do you like best about the product?
Really helped to present a far more polished experience to customers and prospects. The implementing of Safebase saved the Security and Sales teams a lot of time because prospects got access to all the security information in one step, mitigating follow up questions.
What do you dislike about the product?
A little more flexibility regarding content and Trust Center layout would be helpful.
Like being able to publish articles that can be linked with a static link vs. having to create and upload a document.
Like being able to publish articles that can be linked with a static link vs. having to create and upload a document.
What problems is the product solving and how is that benefiting you?
Provide security related information to prospects and customers
Streamlining customer security requests
What do you like best about the product?
When we were evaluating companies in this space, we had two goals: improve our Trust Center experience, and find a provider that had a reliable AI capability for questionnaire support. Since becoming a SafeBase customer, they have done both for us tremendously! Our customer experience has improve greatly by using their Trust Center technology, and our team is completing more questionnaires, more quickly with the help of their AI questionnaire assist. It also helps our employees that are not security experts find reliable information that they can pass onto their customers. Mary Wiley is our wondering CSM and is always helping us improve!
What do you dislike about the product?
They are VERY excited about new AI features when I feel they can still make improvements on the fundamentals of the product. I understand the need to innovate and provide customers with exciting capabilities, but I wish they'd work on perfecting key areas such as multi-product support, document management, and other areas that could use improvement still.
What problems is the product solving and how is that benefiting you?
Streamlining customer requests and questionnaire assistance
A Streamlined and Efficient Platform for Sharing Security Posture
What do you like best about the product?
SafeBase make is easy to share our security and compliance posture in a centralized and streamlined way. It provides a user-friendly experience and streamlines security review. I especially appreciate the excellent customer service. Our Customer Success Manager, Amanda Haniff has been great to work with. She has been very responsive, knowledgeable and proactive in supporting our needs.
What do you dislike about the product?
I don't have any dislike about SafeBase for now.
What problems is the product solving and how is that benefiting you?
SafeBase is helping us streamline customer review process by providing centralized and secure platform where we can proactively share our security and compliance documentation. This reduces manual effort and back-and-forth typically required when responding to individual customer security questionnaire. As a result, we are saving time, improving efficiency and enhancing customer experience during assessment.
A Reliable Partner in Trust and Transparency
What do you like best about the product?
The best part of the experience was definitely the customer support. I was assisted by Crystal Culver and Daisy Hernandez, and they were outstanding! Extremely kind, attentive, always clarified my questions, and were flexible when needed. Their support was excellent, and I would recommend the service to anyone based on that alone.
The platform is intuitive and flexible. I also really appreciated the self-serve approach. Everything is well documented and easy to follow, which means I can find what I need and take action without confusion or constantly needing assistance. It integrates well with other tools commonly used in the industry, which makes our workflow smoother. The response time when opening support tickets was also fast and efficient.
The platform is intuitive and flexible. I also really appreciated the self-serve approach. Everything is well documented and easy to follow, which means I can find what I need and take action without confusion or constantly needing assistance. It integrates well with other tools commonly used in the industry, which makes our workflow smoother. The response time when opening support tickets was also fast and efficient.
What do you dislike about the product?
When working with the Trust Center, I felt the customization of the cards could be more flexible and user-friendly. It’s a minor issue, but improving that aspect would enhance the experience even more.
What problems is the product solving and how is that benefiting you?
SafeBase is helping us centralize and manage our security documentation in a way that’s both efficient and customer-friendly. Instead of juggling multiple requests and sharing documents manually, we now have a single, organized hub where everything lives, our policies, certifications, and audit reports are all up to date and accessible.
This not only saves us time internally, especially when responding to security questionnaires, but also helps us present a much more mature and trustworthy posture to our customers and prospects. The Trust Center acts like a living proof point of our compliance and commitment to security. It’s taken a process that used to be scattered and reactive and turned it into something structured, proactive, and easy to maintain.
Overall, SafeBase is cutting down on the back-and-forth, improving transparency, and making our security program more scalable.
This not only saves us time internally, especially when responding to security questionnaires, but also helps us present a much more mature and trustworthy posture to our customers and prospects. The Trust Center acts like a living proof point of our compliance and commitment to security. It’s taken a process that used to be scattered and reactive and turned it into something structured, proactive, and easy to maintain.
Overall, SafeBase is cutting down on the back-and-forth, improving transparency, and making our security program more scalable.
SafeBase decreased my workload by offering self-service to my customers.
What do you like best about the product?
SafeBase allowed me to implement self-service for my customers. Instead of tracking hundreds of requests for a multitude of documents, now we can publish the documents, and let our customers download when they need them.
What do you dislike about the product?
There is nothing I dislike. Support is great, the product is great, it evolves, and does what it advertises perfectly.
What problems is the product solving and how is that benefiting you?
We have thousands of customers, and more being added every day. Existing customers want evidence of compliance and security, and this gives an easy way to fulfill that. Same for the sales cycle. A potential customer wants all of our compliance and security information they can get, and having it in one spot is really convenient.
Perfect for delivering customer-facing documentation
What do you like best about the product?
The ease of communicating documents, procedures, and regular updates to customers and stakeholders.
What do you dislike about the product?
Inability to store customer questionnaires as part of their account, unless the AI tool is purchased. Not a deal breaker, but would be nice to have.
What problems is the product solving and how is that benefiting you?
Making it easier to provide information to customers.
Intuitive and effective
What do you like best about the product?
SafeBase easily allows me to manage access to my trusted reports. From a user standpoint, its intuitive and provides clear tracking with their timeline of actions, so anyone on my team can see a status effectively. I highly recommend this!
What do you dislike about the product?
None at this moment, I've enjoyed their features so far.
What problems is the product solving and how is that benefiting you?
Proprietary and security sensitive information is easily managed and shared through SafeBase. My clients find their experience as positive, as they navigate documents I share with them.
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