Generally positive, Responsive Support
What do you like best about the product?
Platform UX was reasonably straight forward and our Success Manager was well informed on how to use the platform itself.
What do you dislike about the product?
There was some early confusion when Thoropass renamed itself, distancing from the Laika branding. As an organization pursuing SOC2 for the first time, it wasn't clear where the delienation was as it turned out that Laika would still remain as the auditor. This rebranding could have been better communicated with organziations that engaged Laika for both compliance AND use of the framework-platform.
What problems is the product solving and how is that benefiting you?
The SOC2 compliance framework (they provide frameworks for other compliance standards as well) was helpful to guide our team... if only to know what we might be missing or had overlooked.
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