Great way to reach SOC 2 Type II accreditation. Very helpful staff.
What do you like best about the product?
Their industry knowledge and consistent help over time, helping to set reasonable goals, get answers to questions quickly, they follow up on pending items and help see how to apply SOC 2 requirements to our particular business. Integration monitors with AWS etc were useful. In general it was easy to use and implement. We used it weekly until obtaining report. Task Tracking and RFEs were helpful. Questions were answered promptly by support.
What do you dislike about the product?
Occasionally clarification was needed when completing actual audit evidence submission, where it was not always immediately obvious which of Roadmap tasks to prepare for the audit correlated. However auditors were always able to clarify.
What problems is the product solving and how is that benefiting you?
Obtaining the SOC 2 Type 1 and 2 audits and ensuring business practes are compliant.