What do you like best about the product?

By far, the partnership. Bringing Glia into our tech stack wasn’t just signing with another vendor, it’s as though we’ve met our CCaaS soulmate. Glia gets what we say when we talk about improving the member and employee experiences, takes our feedback to heart, and strives to make our CX dreams a reality.

What do you dislike about the product?

The only thing you’ll dislike surrounding your relationship with Glia, is yourself- for not having made the switch sooner.

What problems is the product solving and how is that benefiting you?

We were an organization dragging our operators and members through an outdated, sometimes painful experience when attempting to access our services digitally. We were tired of forcing our members into the limited channels we had and still ending up with both our teams and our members banging their heads against a wall.

Our members couldn’t rely on intuitive, widely accessible assistance from our agents- and, our agents had to bend over backwards and jump through hoops to get all of the information necessary to not only service the member due to legacy systems that just didn’t complement eachother.

We needed an overhaul to empower our management, our agents, and our members to embrace digital service with minimal lift and a strong ROI.