It's a simple tool for calls and chats.
What do you like best about the product?
The Call Center IVR feature works well for Direct Federal's simple needs.
What do you dislike about the product?
I wish I could create customized reports. I wish the Live IVR Call Center Operator review could better display Idle Time, vs Interaction Time, vs Wrap Time a little better.
What problems is the product solving and how is that benefiting you?
My Team can receive inbound calls and chats through one platform allowing me to more easily evaluate each channel's results. It also gives my Team the ability to view members who are navigating through our website and Online Banking site resulting in more efficient interactions with members who struggle with navigation or technology.