Expecting to be long-time clients of Glia.
What do you like best about the product?
Have always had a great experiences working with various Glia team members. Everyone has been supportive and knowlegeable when we have questions.
What do you dislike about the product?
I don't really have any dislikes. I would like to be able to download PDF/Word versions of what is in the Support Portal. If we need to share information from the Portal with other departments, we have to copy and paste the content into a Word document or temporarily give someone from that department access to the Glia Hub/Support Portal.
What problems is the product solving and how is that benefiting you?
We now have a juiced up chat tool for our members and staff to use. The ability to offer co-browsing, file sharing, and screen sharing has improved the support experience. We have recently integrated the GVA from our previous digital assistant vendor. The GVA will offer a better experience for members being handed over to a live agent.